Trying to restore from icloud backup to new phone

I have just bought a new phone as old one was damaged.  I am trying to restore from icloud backup.  when it asks for a rescue email address it won't accept the address I am submitting even though it is not any of the addresses that are already registered with icloud as apple id, alternate or rescue emails.  this has happened with two different email addresses now, neither of which icloud have a previous record of.  not sure what to do now!

You actually have to go through extra steps of setting up your phone as new, updating and then erasing and restoring from that back up.

Similar Messages

  • HT4859 I forgot to click Restore from iCloud Backup on new Device.

    I forgot to click Restore from iCloud Backup on new Device, and then signed in on the Cloud with the same Apple ID I used to create the Cloud on my old iPhone.  Can i still access my CLoud backup for apps, photos, etc.?

    You'll have to start over by going to Settings>General>Reset and tapping Erase All Content and Settings.  Then go back through the setup screens again and this time choose Restore from iCloud backup (see image below).  Note: your iCloud account and iCloud data will still be in your account and will be synced back to your device when you sign back in.  You also may want to connect your device to your charger as restoring from backup can take some time to complete.

  • TS4585 hi guys, i'm trying to restore from icloud backup and each time I do it from the three backups I available to me it keeps saying Cannot Restore Backup.....any ideas please?

    Hi guys Im trying to restore from Icloud backup and each time I do it from the three backups I have available, it keeps saying 'Cannot Restore Backup'.......any ideas please?

    Any message in that article the one that you are getting?
    http://support.apple.com/kb/TS4036

  • HT4859 How can I restore from iCloud on my new phone if I didn't do it on the intial setup process?

    How can I restore from iCloud on my new phone if I didn't do it on the intial setup process?

    You can't merge the backups, you'll have to delete the backup of your old phone.  If it says it's currently in use when you try, that will normally clear up on its own but may take 3-5 days to do so.  Give it a few days and try deleting the old backup again.
    In the meantime, you can create a manual backup of your new phone on your computer by connecting it to your computer, opening iTunes, clicking on the name of your phone in iTuens, going to the Summary tab of your iTunes sync settings and clicking Back Up Now.  Also go to File>Devices>Transfer Purchases.  Then you'll be safe until you can start backup up to iCloud again.

  • New HD, tried to restore from TM backup, now new disc full

    My mac HD failed, I had a new one installed.  I tried to restore from external TM backup, but it didn't seem to work.  I tried two times - the second time, it failed and indicated that I didn't have space on my new drive.  My original drive was 320g, new drive is 500g.  I had about 80g of data on the new drive.  Finder now shows that the new drive has only 25g available (old backup was about 280g).  My attempt to restore to my last backup (3/27/2012) didn't seem to work, my old files are not on my new machine.  
    I'm thinking my best bet is just to undo whatever has been done to my new drive.  I don't have a problem formatting the new drive, as there is nothing really on it that must be saved at this point.  I am not well versed in Macs (obviously), but I have enough tech sense to follow steps if somebody could offer them.  How can I undo this?  Should I just format the new HD and do a Snow Leopard install from scratch, and then try again to restore from my time machine backup?
    My thanks in advance for suggestions - please be gentle with me (luddite).

    If you migrated the backups after making a user account, it has probably created new accounts.
    Might be easier to reinstall and use the setup assistant to import your TM stuff.
    Have a read of Pondini's TM articles - may help.
    http://pondini.org/TM/Home.html

  • Old Apple ID email/password when trying to restore from iCloud backup

    I've seen variations of this question being asked previously, but I haven't seen any real solutions provided (or any that have worked).
    About a year or so ago, I changed the primary email on my Apple ID from an old email address I rarely-to-never use anymore.  Ever since then, when I try to upgrade a device or restore from back-up, I get asked to enter the password from my old email address.  Since I this is no longer the address I use, even if I enter the password for my current Apple ID, it says it's incorrect and won't let me proceed any further.  I have tried re-adding this email to my Apple ID account (doesn't work), I've tried making that email my primary Apple ID again (doesn't work and causes the same issue to occur with restoring apps I've downloaded since changing the Apple ID email), and I've tried just skipping that step in the restore process, but then it doesn't restore all of my apps.
    Seems odd to me that my Apple account doesn't use some sort of unique identifier for the Apple ID accounts as a whole instead of trying to recognize purchases based on whatever email someone was using at the time.
    Anyway, if anyone knows of a way to fix this, I would be forever grateful!  I just got a new device today and would love to restore from backup smoothly without losing any of my data that might be in the apps attached to that old Apple ID email.
    Thanks!

    All you need to do is restore the iphone in itunes as new
    and then set up as new
    after this is done
    then you can restore from itunes back up with out any error!!
    -Johnny

  • I had my iPad 2 replaced by Apple today. All my backup was iCloud and so proceeded to restore from iCloud backup point but couldn't proceed as the new iPad needed iOS 7. How can I get I get around this?

    I had my iPad 2 replaced by Applestore today. On the new iPad I tried to restore from iCloud backup point but was told I was unable to do this as the new iPad needed to have the latest running system iOS 7 loaded. Is there a way I can do this so I can get my iCloud backup or do I need to go back to Applestore and get an iPad preloaded with iOS 7?

    If you feel comfortable you can do the Update to iOS 7 yourself and after you have successfully done that... then Restore your iCloud Back Up.
    If you are not comfortable in doing it yourself... Then go back to the Apple Store and get them to do it.
    They will be Happy to assist you.

  • New phone still restoring from iCloud backup

    i have purchased a 5s four days ago, it's stating still restoring  from iCloud backup.
    my old phone 4s I backed up to cloud wifi and launched new phone data through wifi as have no computer.  it won't let me access any apps or iTunes or complete iOS 8.3 until this is completed. Help please.

    I finally got mine to work. I let the iphone run its course and it finally restored everything. I wanted to make sure I got everything back, but it didn't sync my non itunes purchased music, so I had to manually do that via the computer. By my estimates it took almost 80 hours, minus 20 of those spent at work and odd hours here and there when I wasn't connected to wifi. So about 50ish
    It is frustrating though that it took so long. Apple needs to come up with a better solution in the future. I thought this problem was solved last year with the problems that plagued the ios7 update. It will probably only get worse since iCloud storage just got upped for everyone.

  • My iPhone 6 Plus won't restore from iCloud Backup

    I had backed up my iPhone 5S nightly, including an hour before I got into the apple store to get my 6 Plus.  It will not restore from iCloud to the new phone, no matter which of the old backups I choose.  Has anyone else experienced this and if so how did you solve it?

    Yes, yes & yes, I am on my home wi-fi & have tried on a personal wi-fi hotspot while out, I had enough iCloud space before, but after deleting my last backup I've got loads & my phone stopped automatically backing up, so have been trying using the backup now button.

  • HT201269 my new iphone 5c does not give me the option to restore from icloud backup

    I am trying to transfer the data from my old phone to my new one and my new 5c does not give me the option to restore from icloud backup
    So now what do I do

    Settings>General>Reset>Erase all Content and Settings.
    Once this is done, it will ask you to set your phone up again.  You can choose to restore from your iCloud backup.

  • HT1766 I had a new handset delivered today due to my old one being damaged. As I went to restore from iCloud backup it is telling me I can't due to the handset not having iOS 7.1. How can resolve this issue?

    I had a new handset delivered today due to my old one being damaged. As I went to restore from iCloud backup it is telling me I can't due to the handset not having iOS 7.1. How can I resolve this issue?
    Could I select 'Set up as New IPhone' and then update to iOS 7.1 and then proceed to restore the phone from my most recent iCloud  backup ?
    Any help with this issue is greatly appreciated.

    Hi again razmee209!
    It has been updating since your last message and it says there's another 6 hours to go, does this sound right or is there a possibility I've been sent a re-con and the update will slow down my new handset considerably?!

  • I bought a brand new 5th gen ipod touch. im trying to restore from itunes backup. then it says connect to itunes but my hp laptop is not syncing it. when i plug it in it does nothing but say connect to itunes... how do i fix this?

    i bought a brand new 5th gen ipod touch. im trying to restore from itunes backup. then it says connect to itunes but my hp laptop is not syncing it. when i plug it in it does nothing but say connect to itunes... how do i fix this?

    Hey jtom234412,
    Thanks for the question. Based on the information you have provided, it sounds like your device is not detected in iTunes for Windows. The following resource may help resolve this issue:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Furthermore, if your device is in recovery mode (displaying an iTunes symbol, with a plug), see the relevant information under Step 5.
    Thanks,
    Matt M.

  • TS4036 My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?

    My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?

    Welcome to the Apple Community.
    Yes, update first, Settings > General > Software Update.
    Then navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
    When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from.

  • I got a new iphone 6.  When I restore my phone from my icloud backup my most recent photos and messages not restored from icloud backup.  How do I get the most recent backup onto my new phone?

    I got a new iphone 6.  When I restore my phone from my icloud backup my most recent photos and messages not restored from icloud backup.  How do I get the most recent backup onto my new phone?

    Hello, Anita.  
    Thank you for visiting Apple Support Communities.  
    I understand that you are wanting to restore your new iPhone 6 from an iPhone 5 backup.  This sounds like the iOS version of your old iPhone 5 may be newer than what was installed on your iPhone 6.  Try going through the steps in the article below.  
    iOS: Unable to restore from backup of a newer device
    I would also check to see the backup dates in iTunes and if the  backup is located on iCloud instead of iTunes.  
    Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes
    Cheers, 
    Jason H.  

  • My new iPhone 6 was suppose to download information from iCloud (from my iPhone 4). It did not download the pass code, so I cannot get into my phone. At the bottome of my phone I see the message "restoring from iCloud backup.  Help

    My new iPhone was suppose to download information from iCloud. It has not sent the pass code, so I cannot get into my new phone. At the bottom of the phone is a message"restoring from iCloud backup". Must I wait until this message goes away?

    PLease help. I cannot open my iPhone 6 without the pass code. How do I get it from my old phone?

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