Trying to restore iphone 4 on Windows 7, 64-bit. It goes so far and then stalls. Have updated itunes, unplugged other USBs. this is my fourth attempt. Any suggestions?
Trying to restore iphone 4 on Windows 7, 64-bit. It goes so far and then stalls. Have updated itunes, unplugged other USBs. this is my fourth attempt. Any suggestions?
Disable your firewall and antivirus.
Similar Messages
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I am trying to download iTunes on my new desktop computer (Windows 7, 64 bit). It starts installing, and then stops with the message- "The System Administrator has set policies to prevent this installation." This is a stand alone computer and I am the sole user. Please help.
This is a Microsoft Windows Issue.
From a MS Support Engineer:
"Hi,
· Is the computer on a domain?
· Is the issue isolated to only this software or you get the same error message with other software’s as well?
Try the steps below and check if it helps.
Step 1:
Run the software setup file as an administrator and check if it helps.
a. Right click on the setup file of the software that you are trying to install.
b. Select “Run as administrator”.
Step 2:
Temporarily disable the antivirus software running on the computer and check if you are able to install the software.
Disable antivirus software
Warning:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Step 3:
a. Click Start, type "Local Security Policy" (without quotes) and press enter.
b. Click on Software Restriction Policies.
c. In the right pane, double click on the "enforcement".
d. Select “All users except local administrators”.
e. Click Ok and restart the computer and check if the issue is fixed." -
I tried to restart my 2009 iMac today and the start up chime happened, the apple appeared, and the circle started spinning... and then it just kept spinning. It would never folly boot up. Any suggestions?
Could be a hardware failure such as a HD going south. Please carefully read and follow the suggestion Apple provides in Gray screen appears during startup.
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I tried loading itunes 10.5 onto my window wista 32-bit. It finishes the download and when i try to install it. I says that an error occured while trying to install.
Can somebody help me plz?Hi all, I know this is a very old thread, but I was battling this issue for awhile and wanted to provide my solution in case future users encounter a similar issue.
I am running Windows 8. I encountered this issue while trying to install iTunes 11.1 x64 version. After some troubleshooting, I discovered that the real issue was trying to install the Apple Mobile Device service.
My resolution was installing the Microsoft Visual C++ 2005 Redistributable Package. It is available from Microsoft. A search on Google should reveal it. However, here is the latest link that I used: https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=14431
Note that redistributable packages for more recent versions of Visual C++ (eg 2008, 2010) will NOT work. Only 2005 version worked for me.
Good luck! -
Hi, i need help with my iphone 4S, it will not turn on, it has the apple id when it is charging, i have tried connecting it to the computer to complete restore. However it keeps coming up with error 3194, I can not see what this message refers to........ can any one help??? is it fixable????? thanks
Hello there, FRBETS.
It seems that in all the list of errors on the Knowledge Base you were referred to us from, you may have missed your error and help to resolve:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Specifically this applies to your error:
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
Using I Pod NANO. Installed I Tunes on Windows 7 Pro, 64 Bit.
Software works fine. Only problem is that I can't open up the
Store page from in the software. It just shows a blank screen.
Looks like it starts but then just freezes.
IT department worked all day. Reloaded software, set up
security, checked msconfig files. Tried all sorts or revissions.
Nothing works? Yet it works fine on my Windows 7 Home edition?
ANYONE have a clue. This Apple software is not the friendliest!!
This is very frustrating for something so simple to use!
This used to work. Upgraded to 10.3.3.. No good. Tried other revisions,
No Good! Can't purchase music or have the website fully pull up at all
from I Tunes.
Appreciate any help if some has been through this. My service that
I have for IT had to give up. 6 hours of things they tried. Nothing worked.You would get better response from the iTunes community forum.
Have a nice day! -
help me what shood i do my iphone 2g is freezing on apple logo is charging something and then it restarts is not seeing my usb cable or chearger please help me
Hello c:
Welcome to Apple discussions.
Your post was hard to follow, but, for openers, very few people should EVER use terminal commands. As you have found out, you can screw a system up badly.
So much for the lecture.
OS X requires a system administrator password when anyone tries to install software that will affect the operating system. This is an Apple security feature that keeps people from, hopefully, doing dumb things to their system.
You cannot use a "friends" disk on a system that differs from your own.
Bottom line, you need to reinstall the operating system (whatever came with the system). If it is OS X 10.5, you could do an archive and install.
There is no way that I know of to undo the damage caused by entering the arcane terminal commands.
Barry -
3014 error while trying to restore iphone after upgrading to OS7
I've spent my entire evening trying to recover my iphone 4S. I installed all the latest patches to MS Windows XP earlier in the evening, and then ran the update for iTunes. It failed part way through with the 3014 error.
I shut down my firewall to ensure that wasn't the problem.
Turned off my anti-virus software to ensure that wasn't getting in the way.
I uninstalled iTunes, and reInstalled.
I still getting the same error.
I now have a useless iphone with no OS on it unless someone can help me get past this error. I am so frustrated by this it isn't funny. any assistance would be appreciated.Hello there, Carina_iff.
The following Knowledge Base article provides some great steps for troubleshooting your issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
my iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!
Hey jestinsinclairr,
Thanks for using Apple Support Communities.
After reviewing your post, it sounds like you had one issue and then got a second trying to resolve the first. A frustrating situation for sure. The first article linked has what to do if it is not powering on unless plugged in. The second article addresses the error you are receiving when trying to restore.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694#10
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Have a nice day,
Mario -
i have an iphone 4 and i just updated to ios5 and i can't get my music to stay on my iphone and i also keep getting and error message when trying to restore iphone. anyone else having this problem?
When you restore, which error # appears?
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hi every body
trying to restore iPhone 3G 4.2.1 in the same virgin but in the last i get iPhone could not restored .an unknown error occurred (1015)
any body can help me
thanksI would like to know if there is a better to fix this since this iphone has been jailbroken. Google search only shows stuff that talks about installing software that has to do with jailbreaking. I just need to restore back to normal. Thank you!
deggie wrote:
Google "Error 1015 iPhone" and you will find a remedy. -
Hi, I have connected my iPhone 5 to iTunes, backed it up and then started the update but there was a problem, now my phone will not work, it asks to restore factory settings which I have tried 3 times, each time it says the device has an unknown error and the phone switches off. Please help.
Same thing happened with my iPhone 4S - no one is any help. Thanks Apple for such a crappy update! I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone. Sheesh! If someone has a solution to this it would be greatly appreciated.
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how do I get ITunes back when I get the error message :
The application "ITunes" unexpectedly quit while trying to restore it's windows. Do you want to restore it's windows?
I already tried reloading ITunes and it still doesn't startup.You didn't mention but are you still running a version of iPhoto older than iPhoto 11?
If yes, then go to the App Store and purchase the iP 11 app and install it. Back up your photo library first.
Once iP 11 is installed and has imported all your photos do a restart of the Mac.
This should resolve most issues with iTunes 10.6 and you should be able to run iTunes and sync up your iOS devices. -
TS3694 getting error message 3194 when trying to restore iPhone
Trying to restore iPhone after iOS7 failure and getting 3194 as error message.
Any ideas please?See:
iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
How to Fix iTunes Error 3194?
Fix Error 3194 from iTunes during iPhone restore -
one fine day yesterday, my i phone just hangup lost all contact detail. The screen only show a picture depicting cable connection to iTune. I have tried to restore iphone to factory setting but not working . May i know how to proceed to recover lost contacts.
I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.
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