Trying to restore iphone 5 as my phone just has 'searching' in top left corner. Phone will not complete restore and keeps having an error code '1669' have followed all the updating instructions for the computer

My phone has stopped receiving a carrier or 3G signal from EE. Have decided to try and restore phone to factory settings, but it wouldn't let me unregister from iCloud - so I then followed advice on this forum which said to restore the phone using iTunes. The phone now keeps getting to a certain point in the restore and then error code '1669' appears. I have tried to restore on many occasions now and still nothing. I have followed all the steps, i.e. updated itunes, computer still no joy - can anybody help. Thanks

The quoted error appears related to Security Software on your computer
http://support.apple.com/kb/TS3694#1669
Follow steps as outlined, If still no joy it could be a hardware malfunction.
Please Fix up an appointment at the Genius Bar.

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