Trying to restore iPod, iTunes does not recognize it
My brother's iPod suddenly became unable to charge this morning, so we decided to try and restore it as that was a common solution to this problem. Well, whenever we plug the iPod into my Mac, it shows the charging screen, then turns on shortly after with nothing charged. I went into recovery mode with much difficulty, since the iPod would turn on by itself after it was plugging and showed the charging screen, and I have gotten the screen that tells me to plug it into iTunes.
I plugged the iPod in, and iTunes won't recognize it. I tried restarting my Mac, using a different cable and a different port, tried plugging it into the ports on our PC: nothing. The screen keeps telling us to plug it in, but obviously this isn't working.
We've tried both recovery mode and dfu mode and now I'm at a loss at what to do. Help please?
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
and
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Similar Messages
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My computer crased in the middle of a restore now itunes does not recognize the device
I was restoring my iPhone and my computer froze I selected to exit iTunes which it allowed me to do but it said I would have to re-do the restore. Now my phone is stuck and not recognized by itunes
Hello Rcomer123
Check out the articles below as they will assist and guide you to get your iPhone back up and running. The first one is a general for restoring your iPhone and putting it into recovery-mode when it stuck and can’t get to your normal home screen. The last two articles are for more for if you still cannot get it to show up on your computer, just pick the one that goes with what type of computer that you use regularly.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Regards,
-Norm G. -
6th generation nano is stuck in diagnostic mode
Hopefully this will help you. Try placing your iPad in recovery mode again. You may have to try this a few times.
iOS: Unable to update or restore -
I have searched and not found this exact problem on any of the forum pages. My computer (PC) recognizes my iPod as an external USB drive. It is completely charged up (from the AC power). No error messages. Screen shows the "updating - do not disconnect symbol" constantly while docked but the pod does not show up in iTunes at all. I can get the main screen (menu) page by disconnecting the USB device through Windows, but when I try to select any of my data on the pod it shows nothing downloaded on the device. I've tried everything in the support section (most recent version of iTunes, checked that iPod service is running, reinstalled the COM interface for iPod service, deleted and reinstalled iTunes, etc. As a final resort, I "restored" the pod to factory settings using iPod Updater, but no joy...To say I'm unhappy is putting it mildly. Any suggestions before I jump out a window or something????
Pentium III Windows XPSorry for the curt/short explanations, but I am very frustrated.
My computer recognizes my iPod. iTunes does not.
iTunes does not recognize my other nano (2gb) or my friends shuffle. However, when my friend's shuffle is plugged into the computer, the iTunes window will pop up though I still can't see the actual device. On my nano and video, iTunes does not pop up.
In response I have...
I have reset my iPod.
*no luck
I have uninstalled an reinstalled the program 5-8x.
*no luck
I have run Spybot and Ad-aware just in case.
*no luck
I have changed the power management on my USB hubs.
*no luck
I have specified and changed the letter pathway of not only my iPod but my other usb peripherals.
*no luck
I have "reinstalled" the COM Interface about 5x after various changes.
*no luck
I have downloaded the recent iPod updater and that dealt with my iPod JUST FINE and then ran iTunes.
*no luck
I have selectively chose the with processes are on the startup.
*no luck
but for good measure, here are the processes running right now:
taskmgr.exe
svchost.exe
firefox.exe
Zboard.exe
qttask.exe
alg.exe
ctfmon.exe
lsass.exe
services.exe
winlogon.exe
csrss.exe
smss.exe
explorer.exe
iPodservice.exe
zboardtray.exe
spoolsv.exe
iTunesHelper.exe
wdfmgr.exe
Programs like Anapod recognize my iPod. They both mount and execute processes just fine.
Can anyone help me here??
hp pavillion zd7360us Windows XP Pro iPod Video 60 GB and iPod Nano 2GB -
Ipod touch wont load past apple screen. I have tried resetting by holding home button and on/off but after it resets it still only loads to the apple screen. When I plug the device in It stays on the apple screen and itunes does not recognize it? I fear it may be stuck in some sort of reset loop which is stopping itunes from recognizing it. How do I go about the process of sending it in to apple if I cannot find a fix? Thank you in advance, it is greatly appreciated!!
- See if placing the iPod in Recovery mode will allow a restore.
- If not successful and you can't turn the iPod fully off (that is required to place in recovery mode), then let the battery fully drain. After charging for at least an hour try the reset, restore again
- Then time for an appointment at the Genius Bar of an Apples store. -
Problem restoring my ipod. Itunes does not recognize ipod in recovery mode
The other day i decided to update the software of my Ipod touch to the latest version. The download went smoothly, later on while installing the new software an error message appear and the instalation was not completed.
Now my ipod is like a NEW ipod with the USB cable and the ITUNES logo on the screen. I tried restoring it but an error message appear 'error 1601'.
RIGHT NOW my computer and my itunes does not recognize my ipod. I think the ipod is in recovery mode.
PS: I already uninstall and install itunes.
Thanks in advance. I'm freaking out!!Already done that. The USB port is 2.0 and is on the back of my computer and i am not using any dock or external hubs. The cable i am using is the one that came with my ipod when i bought it.
I connected the cable to ALL the USB ports just in case the one i was using was not working properly but the error continued. I also check that the USB ports are not protected (meaning the USB port is blocked and recognizes the ipod as a virus). I also deactivated the firewall just in case it was blocking itunes or the apple mobile device support.
I've done everything and i am freaking out!! Please help meeeeeeeeeeeeeee!!!! thanks anyway lllaass -
Ipod was corrupted i restored it now windows and itunes does not recognize
one day i plugged my 80g classic in to charge and sync. itunes diagnosed my ipod as corrupted and said please click restore,so i did now my windows computer and itunes does not recognize it at all i have a new 1g shuffle and it works fine. wat do i do with the classic cause i miss the space and it still turns on and everything. Help!!!! Please
Start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Also this recent interesting post by a user here for a work around when an iPod is in the "recovery mode" looping state...
http://discussions.apple.com/thread.jspa?threadID=1679535&tstart=0
Cheers,
Patrick -
This is first Ipod for me - I have had less than one day. Screen is frozen with itunes emblem and cable. Unable to refresh/restore or do anything with ipod. I turn off/on and get the same frozen screen. My computer does not recognize ipod. Itunes does not recognize ipod so I cannot restore.... Should I take this ipod back and get a new one? Is this normal?
Before you can use the iPod you have to activate it by connecting it to a computer with iTunes. Try the following to get your computer to see the iPod so you can activate the iPod.
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows -
I was Updating my Iphone 4s to iOS 6 through itunes. an error happended now iphone stuck on connect to itunes logo screen . tried tukrning on and of it connects but itunes does not recognize so i can restore .. any ideas?
Dont know if accidently fixed it or not i got it to be recogniced by itune im restoring it now. i held the power/sleep button till turned off. then while holding the home button under the screen connected it to the usb wire .. also i change the usb port i was using on my computer dont know if it was luck or what but glad i got my phone back.
itunes recognized it as in recovery mode
http://support.apple.com/kb/HT1808
got it working currently restoring from backup good luck guys -
So i tried downloading ios8 and my phone is stuck in recovery mode. i have tried to restore it in itunes and it continues to say itunes does not recognize my phone. i have all my systems up to date and i have tried restarting my computer. help
Me too and I have 4 devices which are now not recognized by iTunes but were immediately before ios8 upgrade
Come on Apple get your finger out and help us here please ? -
ITunes does not recognize 5th Generation video iPod in WinXp
PROBLEM: 5G iPod not recognized in iTunes (shows as removable hard drive in My Computer) via USB on HP Pavilion Notebook running WinXP. Latest error states insufficient power to run hi speed USB device on this computer. HP support replies that installed USB should comply to 480 Mbps hi speed standard. Trying to connect iPod via firewire results in "iPod can not be connected with firewire" error. Have tried the following steps before reaching this point:
Description of iPod: 5G, 30 gig video iPod model MA002LL contains 1.2 gig data (282 songs, 4 videos, 0 pictures)
Action: 5G iPod worked fine until connected to download purchased music 3 weeks ago.
Result: iPod screen shows "Do not disconnect" iTunes does not recognize iPod.
Action: Reset iPod (iPod works fine when not connected to any computer).
Result: same as above
Action: Recharged iPod overnight with wall outlet to confirm full charge.
Result: same as above
Action: Tried to run iPod Updater but iPod was not recognized by Updater (it does recognize iPod Mini and 4G)
Result: same as above
Action: Reinstalled latest version of iTunes.
Result: same as above
Action: Reinstalled COM interface for IPod Service several times.
Result: same as above
Action: Ran repair maintenance on iTunes (repair successful).
Result: same as above
Action: Uninstalled iTunes and iPod software, deleted their folders and bin files and cleaned out Temp directory, disabled virus protection and disconnected from network. Ran Windows Installer Cleanup Utility. (Uninstall successful)
Result: same as above
Action: Restarted and reinstalled iTunes and iPod Updater
Result: same as above
Action: Diasabled all non critical items in start menu
Result: same as above
Action: Uninstalled all three USB controllers
Result: same as above
Action: Reinstalled USBs
Result: same as above
Action: Tried to connect by firewire
Result: Error this device cannot be connected by IEEEE use USB cable.
Action: Talked to HP support to confirm USB standards on Pavilion Notebook.
Result: USB should read all 3 standard data speeds up to hi speed 480 MBps
Action: Tried 5G iPod on 2 other PC desktops with WinXP with powered USB 2.0 ports
Result: iPod shows "Do not disconnect" iTunes does not recognize iPod and both computers respond with the following error (which is not received on the notebook) "insufficient power to run hi speed USB device on this computer" both Desktops are older than the Notebook and have older versions of USB 2.0.
Action: Tried it on my iMac G4 thinking I could reformat it. Mac understandably does not read it as a drive. I tried the following three connections:
1) Firewire connection: iPod screen shows: firewire connection is not supported; 2) Powered USB port connection: drive is not recognized by Mac and iPod screen shows do not disconnect; 3) Unpowered USB port connection returns an error of "USB Low power notice" on Mac monitor and iPod screen shows menu but won't connect to Mac.
QUESTIONS:
Has the 5G iPod reached a point where it now pulls too much power to be read by USB? Is HP not giving me correct specs regarding the performance of the Notebook's USB? Why can I update my iPods with firewire on my Mac but not the PC? Any suggestions regarding what I should try next?
Thanks.
HP Pavilion dv notebook Windows XPSolution was found: HP was encountering a conflict with a trial version of Symantec Security Center and Norton Anti-Virus causing an incomplete install of iTunes.
The following actions resolved the problem. Uninstalled both Symantec applications, uninstalled QuickTime 6*, installed QuickTime 7.1.3 (iTunes would not install successfully prior to this step, seems redundant but worked), installed iTunes 7.1 (with Quicktime 7.1.3 again), connected iPod 5G which was finally recognized, received error that iPod was currupted, restored iPod and is now working fine.
I hope that this helps someone else with similar video iPod problems. -
After downloading iOS 6 ipod is flashing apple and itunes does not recognize
I tried to download the new iOS 6 for my ipod and now the screen is just white when I tried to reboot it, now it flashes the apple and white screen and itunes does not recognize it. help?? it is only 8 mos old
- See if placing the iPod in Recovery mode will allow a restore.
- If not successful and you can't turn the iPod fully off (that is required to place in recovery mode), then let the battery fully drain. After charging for at least an hour try the reset, restore again
- Then time for an appointment at the Genius Bar of an Apples store. -
My computer has Bitlocker encryption. When I plug in my iPod Shuffle to the USB port, iTunes does not recognize it. When asked to encrpt the Shuffle I say no, but still not recognized. When I encrypt it, still not recognized (even after it was restored by iTunes). Any suggestions please?
Did you find a solution?
My touch is doing the same thing. -
HELP
My iPod classic (2007) 80 GB FROZEN SCREEN (Now Playing window showing the song that is suppose to be playing, will not respond to buttons, Will not SYNC, iTunes does not recognize it AT ALL when I plug it in. Will not shut off, will not charge... pretty frustrated, I updated it recently (within the last 10 days....Has anyone had similar experience? If so was it fixed? Please post any help for me... thank you... I am pretty frustrated right now.its fixed!! After posting my problem with the FROZEN ipod classic (2007) 80 gb a screen popped up with similar subjects that I did not find in my original search. 'Rich Fleming' in the community posted a suggestion to someone with a similar frozen issue and it WORKED when I tried it.
hold the 'menu' and the 'circle' buttons down at the same time, KEEP the pressed until the apple appears. and now it is working. Hope this helps others. -
Hi all,
itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?
Windows 7 home premium, 64 bit, itunes 10.7.0.21, ipod 5th gen ios 8.3. I know I am not running the latest version of itunes for the
ipod touch 5 gen. but at least with itunes open I would get a message stating cannot connect this ipod because I am not running the
lastest version of itunes. That message would come up everytime I was charging said ipod with itunes open. I just updated to iso 8.3
and now I don't get that message anymore when I have itunes open.I tried turning off ipod/computer/restarting, nothing. I tried going
to administrator/services/apple moble device and stop/start service nothing. Device manager shows the drivers are installed.
Any info will be greatly appreciated, thanks.
FishHi all,
itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?
Windows 7 home premium, 64 bit, itunes 10.7.0.21, ipod 5th gen ios 8.3. I know I am not running the latest version of itunes for the
ipod touch 5 gen. but at least with itunes open I would get a message stating cannot connect this ipod because I am not running the
lastest version of itunes. That message would come up everytime I was charging said ipod with itunes open. I just updated to iso 8.3
and now I don't get that message anymore when I have itunes open.I tried turning off ipod/computer/restarting, nothing. I tried going
to administrator/services/apple moble device and stop/start service nothing. Device manager shows the drivers are installed.
Any info will be greatly appreciated, thanks.
Fish
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