Trying to restore ipod video

My ipod locks up when I connect it to my computer, I contacted the apple support phone service and they told me to down load the new ipod update, which I did, when I try to restore it I get a message "this application does not support the connected ipod". I contacted apple suport again and they have sugested ther may be somthing wrong with my USP ports, has anyone had a simular problem, What could be wrong with my ports?

You get zero because you don't have a Firewire cable to plug into it. That is normal.
The question is, can you start up the iPod normally?
Patrick

Similar Messages

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    Here's what happened: My cousin dropped her iPod in water for a very brief moment while it was off. Now when I turn it on, it has the Apple, err, "apple" displayed and goes through some test that involves simple things such as seeing if it detects headphones, touching the wheel, pressing all the buttons, and such.
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    So I'm guessing that you have to put something in the iPod, or there's some buttons you have to press to trigger the "1", but I already tried the USB-iPod connecter used to connect the computer, so I have no clue. My cousins had no idea so they gave it to me to fix it. Here is some information about their computer:
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    Message was edited by: Warren Mac

    You get zero because you don't have a Firewire cable to plug into it. That is normal.
    The question is, can you start up the iPod normally?
    Patrick

  • HT201210 Trying to restore ipod and keep on getting error message: the ipod software update server could not be contacted. the network connection was reset

    Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.

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    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
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  • HT201210 trying to restore ipod and I get an unknown error

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    What is the complete wording of the error message?

  • Error message 3014 when trying to restore ipod touch

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    Unable to contact the iOS software update server gs.apple.com
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  • TS1424 error (-42110) when opening itunes, error (3014) when trying to restore ipod. my ipod is now frozen and the screen says connect to itunes. help!

    i get error (-42110) when opening itunes, error (3014) when trying to restore ipod. my ipod is now frozen and the screen says connect to itunes. help!

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  • Have tried to restore iPod twice but still showing only USB cable to be connect to iTunes..

    I have download and update iPod touch (4th generation) running firmware version 4.2.1 to iOS 5 or later through iTunes 11.1.5.5 so i have tried to restore iPod twice but still showing only USB cable to be connect to iTunes. Nothing is happening. so please tell me how to resolve it.

    See Here  >  http://support.apple.com/kb/HT1808
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    Some users have reported as many as 8 or 9 attempts were necessary before success.
    If the issue persists...
    Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
    Be sure to make an appointment first...
    Also see your other post >  After updating iOS iPod is showing only iTunes log with USB Cable..

  • Trying to restore ipod but itunes says no internet connection.

    Trying to restore ipod but itunes says no internet connection. Uninstalled and re-installed itunes but still have same problem. Trying to restore because I uploaded songs from Yahoo music jukebox to ipod but they won't play. They are listed as "other" and I can not access them to delete or play. Tried to delete through music jukebox but now it say " error reading content" so I figure restoring ipod is the only way to fix problem.

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    http://docs.info.apple.com/article.html?artnum=304468

  • HT201210 been trying to restore ipod touch for days after updating itunes. keep getting error #9. Tried it on 2 computers, with vista + XP. tried all the solutions posted. nothing is working. Thanks Apple. Didn't have this problem before updating itunes!

    Been trying to restore Ipod touch for days after updating Itunes. Error code #9. Stuck on restore screen. Tried all the solutions posted. Tried on 2 computers, Vista + XP. No device shown on computer. Thanks Apple! Didn't have this problem before update. How about rolling back your update?

    Error 9
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  • HELP PLEASE!!!!! TRIED TO RESTORE IPOD DIDNT WORK.HELP PLEASE!!!!!!

    OKAY SO ITUNES ISNT RECOGNIZING MY IPOD SO I FOLLOWED THE STEPS THAT APPLE OUTLINED FOR ME. THEY TOLD ME TO RIGHT CLICKMY "TEMP" FOLDER AND HIT DELETE. WHEN I DID THAT, A MESSAGE CAME UP AND STATED. "CANNOT DELETE: ERROR 3632. ACCESS DENIED. MAKE SURE DISK IS NOT FULL OR WRITE PROTECTED ANDFILE IS NOT CURRENTLY IN USE"...
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    Are you sure you put the device into recovery mode and then tried to restore?
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    http://support.apple.com/kb/HT1808
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  • Tried to restore iPod and am now having difficulties with formatting

    Hi everyone,
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    Tried to charge my nano ipod by plugging it into my computer, ipod froze with blank screen. Tried doing serveral steps restarting computer, restoring ipod, changing inputs. still blank screen.

    Error 1604
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    Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.

  • Trying to restore ipod, demanding I attach to the external power source.

    I have been given a 2nd hand 20gb ipod photo, 4g. It would not sync to my itunes, instead it would get about 30 songs in and cancel itself. I have tried to restore the ipod to the original factory settings using itunes and it is now demanding that I plug it into the external power source to complete the restore. I have only a variety of speaker systems, all of which serve to charge other ipods (Nano, Shuffle etc) but these are not being recognised by the ipod, the display of which remains showing a picture of a plug and socket. Can anyone offer some advice as to what to do?

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  • Getting an error when trying to restore iPod Touch 2g

    When I'm trying to restore my iPod touch 2g, I keep getting the following error:
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    have you seen this support article ?
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