Trying to restore my Ipod back to Mac settings. HELP!
Hi everyone.
I just bought a 2nd gen. nano (8 gig) and registered/installed it on a mac. Everything worked fine for a couple weeks, until I was at home this weekend. I tried loading some CDs to the Ipod. I have a PC at home. So I reformatted it for a PC, and loaded about 50 songs on the Ipod "folder." (Okay - NOW I know that was a bad idea.)
Now I'm having formatting problems via mac vs. PC and just want to restore it to its original settings...
But in Itunes, it tells me that "The ipod could not be restored. The required disc could not be found."
I have my music backed up, so I just want to start all over.
Anyone have any ideas???
Make sure to turn off any background applications that might be doing something with the Nano. This would apply to things like your virus software. If you are running some, turn it off and try again. Also, make sure that the ipod is not opened as a window on the desktop.
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Marc Rastovic
<Personal Information Edited By Host>Hello, Marc.
Thank you for visiting Apple Support Communities.
Error 1 or -1 can be very tricky to resolve and sometimes leads to a device needing service. That being said, here are the steps I would go through first for this specific error.
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
If the iPod is still unable to be restored it may needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service. This link will also allow give you the option to contact Apple Support for possible additional troubleshooting steps and options.
Service Answer Center - iPod
Cheers,
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Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
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Unable to contact the iOS software update server gs.apple.com
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Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
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HT1212 I'm trying to restore an iPod touch.
I'm trying to restore an iPod touch that has been locked out and iTunes says "The iPod software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later."
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem -
I tried to restore my iPod touch4 but iTunes shows "This device isn't eligible for requested build" so what can I do ?
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if anyone has same problem to open their hosts file,here is a short video and you have to type "sudo nano /private/etc/hosts" ,not "sudo nano/private/etc/hosts",remember there is a space between "nano_/private"
This video helps a lot which I just found and it is much easier to fix this problem
https://www.youtube.com/watch?v=yHb1vdU6ReM -
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Update Server
Try:
- Powering off and then back on your router.
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- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem
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