Trying to return a defective Lenovo Mini Wireless Keyboard 57Y6336

I am hoping someone can help me since at this point I am completely frustrated.
I received a Mini Wireless Keyboard Friday I ordered direct from Lenovo. It turns out it is defective and phone support has been completely useless as far as I can tell. Several of the keys don't work and the trackball is so loose you have to keep a finger on it otherwise the mouse cursor doesn't stay still. I spent over an hour on the phone on Friday trying to get a RMA to do a defective return, but apparently every department I talked couldn't help me so had to transfer me to someone else. I finally spoke to someone who I thought issued a RMA, but when I got home from work today I had a message from the same person saying I need to call 877-453-6686 which is both the second and fourth number I was transfered to and they should be able to help me. At this point I am over this and just want to return this so I can get my money back.
I figured I would try on the forums since I have had no luck via the phone.

As far as I can tell there is no one at Lenovo that handles this item so I might as well put in for a credit card dispute. I tried calling several times last week and again today.
Every department I am connected to says they don't handle accessories unless it came with a PC.
I wish I had known this was how my experience would be before I bought the N5901.

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