Trying to return old device as part of Edge program??

I got a new phone in October and am now on the Edge agreement. The agent at the store didn't mention the need for me to return my old device. A month later I start getting emails threatening a non-return fee if my old phone isn't returned, at which point I start calling asking for the shipping material to be sent so I can return the **** thing. That was over three months ago. Every time I call I get the same canned response that they are sending out the envelope/mailing label, confirm address, blah blah. And still no label (I finally got the shipping envelope after 3 calls and two months of this). I have this non-return fee sitting on my account that every agent I speak to promises will be suspended while I sort out the return of my old device. Now my bill is due and it's demanding I pay then entire past due balance, including the non-return fee. So apparently the fee was not suspended. I'm so angry right now. Every time I've called in I've been promised things that have not materialized. I just want to return the old phone, get the non-return fee removed, and wait out my contract until I can change to a carrier that won't jerk its customers around like this. Anyone else have a similar issue -- how did you get it resolved???

I hear you. I dealing with the same issue. Many many phone calls and today I recieve a text that they are suspending service. Are you kidding me. Initially verizon store never asked for my old phone, then I finally get you to send me a shipping label, you can't seem to locate it and it's my fault because I can't find the tracking number. Verizon sent me the label so shouldn't they have that number? Going to dig through a weeks worth of trash tonight and hope to find it otherwise they tell me I have to pay 350.00. I've been a customer for a good 13 years and have never had a late payment. If I can't find this tracking number and get stuck paying for this phone. Good bye Verizon. I'm so disgusted. No one is willing to help.

Similar Messages

Returning old device when upgrading with Edge?

I have had issues getting a return label so that I can send in my old device as per the Edge agreement. I've gone down to the local store multiple times, they hadn't received the return labels they had "on order". I attempted to print one off of MyVerizon online, but every time I tried, the link wasn't working. It was day 14 yesterday, from when I got the new phone, and I finally was able to get a return envelope and label from my local store this morning, but now I need to find out what all goes in the envelope. Certainly, I cannot just put my old phone in there with out paperwork or documentation? I want to make sure it is credited correctly to my account, and, unfortunately, my husband through away the original paperwork. I just spent almost ten minutes calling in to customer service, when it dropped me off of hold, and went to a busy signal. I have searched through the FAQs for answers with no luck. Please help?!?

I'm so sorry you had such a hard time returning your device sweetpea1384. We do our best to make this process easy so that you can manager your account options without any issues. You will need your original receipt so that we know who the phone belongs to and why you're returning it. We have to send you a Edge device return bag. We need to note your account and process a return for your phone. We will need to speak with you. You can chat with us, converse with us on facebook, twitter, or call us at *611 from your phone or 1-800-922-0204. You can also send us a private message here. We simply need to get some information so that your not sending your phone to us and we are unable to scan it in for the proper reasoning.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

Looking for "manage my devices" on my account screen. It is not there. Trying to delete old device from account.

Looking for "Manage My Devices" on "My Account" screen. It is not there. Trying to delete old device from account.

It should be under Store > View My Account > iTunes In The Cloud > Manage Devices. That screen can't be used to deauthorise computers, only change the automatic download status.
tt2

HT1451 I am trying to move two ring tones from my Iphone 4 to my new Iphone 5. I can see the ringtones on my old device in Itunes but I cant seem to move them to the Library or to the new device.

I am trying to move 2 ringtones from my Iphone4 to my new Iphone5. I can see the ringtones in Itunes on the old device. I cant seem to copy them to the library or to the new phone. Do you have any suggestions?

Hello DelaineF,
Congratulations on your new iPhone 5! It sounds like you would like to transfer your ringtones from your iPhone 4 to your iPhone 5.
If the ringtones were purchased from the iTunes Store, you can transfer them to iTunes using the steps in this article:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Once you have the ringtones on your computer, I recommend using the steps in the following article to sync it to your iPhone 5:
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/ph12313
Thank you for using Apple Support Communities.
Best,
Sheila M.

I just came back from a family vacation and tried to sync my phone to my laptop. It didnt recognize my phone, and did i want to add device or restore to old device. i chose to restore and in doing so, i lost all the photos taken on our vacation.

i just came back from a family vacation and tried to sync my phone to my laptop. It didnt recognize my phone, and did i want to add device or restore to old device. i chose to restore and in doing so, i lost all the photos taken on our vacation. is there a way to retrieve photos? the completely disappeared from my iphone altogether. I am using iphone 5. I did not have any backup since I was about to download the photo. Please help me. Thank you

See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

I am trying to link coc between a new ipod and my iPad. The iPad was the old device. I did as I was supposed to by logging in the Game Center, then opening coc, and went thru the tutorial. The Game Center keeps trying to load the new village on my iPad an

I am trying to link coc between a new ipod and my iPad. The iPad was the old device. I did as I was supposed to by logging in the Game Center, then opening coc, and went thru the tutorial. The Game Center keeps trying to load the new village on my iPad and not the other way around. It basically is trying to make my old village the new village, meaning I lose a lot of progress. How do make it combine the 2? If I cannot, is there a way to remove the new village off the Game Center and add the one I want to be saved? Thank you.

You'll have to contact the app developer for help with this.

I'm having a real hard time retrieving my emails from my old device

I've switched to a 5s from a 4s I'm having a hard time reciveing my old and new emails and had to manually download all apps ,my contacts went through just fine I'm not reciveing any email? Can anybody help?

Do you have the email accounts created on the new device. You will not get old email from the old devices on the new device, unless they are IMAP or Exchange accounts. Email downloaded to a device are on the local device and are not part of the backup or sync. If you are having issues getting new mail, that is a completely different issue.
Not sure exactly what you did in the activation of this new device, but it sounds like you may have set it up as new and are trying to sync data back from iTunes? Is that correct?

On iOS 8 and "old" device for the operating system. О iOS 8 и "Старых" устройствах на этой операционной системе

USA.
Good day! I like you a fan of the forum users of APPLE. I live in the Russian Federation. Began his acquaintance with this company back in 2010 with the Ipad 2 device was still on ios 5. In January 2014 I made a gift and bought the iPhone 5s on OC IOS 7. I bought it at the official Russian official price that more accurately put Apple in 1100 $. In our country, it is a lot of money. With the money I could live for 3 months. In fact, I became the owner of a top (at the time) from a favorite device of Apple. My iPhone 5s worked perfectly on ios 7. sometimes met friezes light animation, and non-critical bugs, but who is without sin? Favorite company I was willing to forgive it because I see that she is trying to be better and not standing still. Looking WWDC presentation which provided us with iOS 8 you assured me that everything was better, faster, more functional. I was determined that update my iPhone 5s to iOS 8.0 ... APPLE releases new OC iOS 8 ... And I live! Behind the beautiful words that we said at the presentation of the great features of the new iOS hiding "something." And that "something" turned my phone in ... "pumpkin"! Yes! In that same stupid pumpkin! And now I will explain why I think it's pumpkin, not rose.
Sea bugs ... and they are awful and terrible as it does not give me the full extent of my work enjoy iPhone 5s!
Start from the beginning:
1 Streaming through technology "Air play".
"Air play" ceased to function properly! He was often disconnected from Apple tv and Apple airport express last generation. Apple tv 2g can not receive the signal from my iPhone 5s! And when it's all the same he gets a video playback does not last long, it just breaks and does not connect again! Helps to restart Apple TV and a hard reset by holding the button "HOME" button and "POWER". On the "Apple TV" is worth the latest firmware as these problems are manifested in the previous firmware of the device.
2 Built-in browser "Safari".
Tab in the "Safari" became constantly updated when I switch to another application or the other tabs! Apparent lack of memory (on iOS 7.1.2 with it all much better. At least when switching tabs does not re-update the previous tab).
Playing online video on non-optimized mobile site in the browser "Safari" really does not work! It is turned on and loaded almost to infinity! Sometimes just a black screen with an icon "Play" to be pressed at least 100 times, and the result is 0!
Scroll pages in the browser have become terribly sharp and smooth! on iOS 7.1.2 everything is fine, nice and smooth and no such bugs! Total confusion and thoughtfulness browser "Safari".
If the video still runs (for me equates to a miracle) then when rewinding the film is generally something strange ... Fast chooses how minutes and seconds I watch a movie (usually just starts playing from the beginning), or does not respond at all ... This is the same magic Apple? Unlikely.
3 multitasking menu (double-press "HOME").
Call multitasking (by double-clicking "HOME") began working with a delay, with a lag, c jerky animation, and sometimes even without it.
Control Center (which is called swipe upwards) was to slow down! Yes! That retard! Animation jumping shutter control center began play with tangible frame loss! If iPhone 5s under the control of OS iOS 7.1.2 everything happened smoothly, beautifully and dynamically in the iOS 8.0 it looks like on the iPhone 5 running iOS 7.C than strongly connected is not clear! Graphic differences from iOS iOS 7 8 almost equal to 0, and the speed of decline in almost 50%! How ?! Why ?! Why does my iPhone 5s become the iPhone 5 ?! This is an artificial slowing my device to increase the demand on the iPhone 6 or still glitch iOS 8.0 for iPhone 5s? Honey the company Apple, I really hope for the 2nd. Especially this shortfall fps animation curtain markedly if you open multitasking (acquired by double button "HOME") and call the control center and you'll see that the animation is playing choppy and not smooth! On IOS 7.1.2 this is not! Control center jumps smoothly and beautifully! On iOS 8.0 it happens all the time! Even if you turn off your favorite contacts and recent calls (I'm ashamed to say they thought) that appeared in iOS 8 (they are above programs on the multi-tasking) not solve the problem. As well, if you call the control center on the lock screen, then drop FPS will be very noticeable even to the untrained viewer (especially if you take two iPhone 5s one running iOS 7 and 8, the second on iOS and compare them on the forehead). If the Control Center click airdrop (air play) the animation of its appearance again played in spurts and not terribly nice and smoothly (especially noticeable on the lock screen and comparison of the forehead)! In a telephone call has been going absolutely shameless FPS drop a call center management and other activities!
And yes, for me it is a critical issue! I do not want the transition to iOS 9 my iPhone 5s turned to the iPhone 4 on iOS 7 (vid you all remember this terrible story?)! I want my iPhone 5s worked as smoothly as on iOS 7.1.2! Nor any justification for this inhibition iskuvsstvennoy I can not see! 8 beautiful iOS did not! graphic elements do not appear! So goes the Apple is doing this on purpose ?! We go down the list!
4 minor bugs that just break my brain and kill all the beauty of the use of "the best mobile operating system in the world"!
4.1. When a call comes in when you clicked the icon making a call the phone for about 2-3 seconds, vibrates and plays a melody. On iOS 7.1.2 ringtone and vibration stops as soon as you have accepted the challenge and in your ear does not play your ringtone by "imagine Dragons", cheeks beats you invented vibration in the style of "Tick-tonic."
4.2. When you look at the page on the Internet-phone terribly terribly strongly heated! A pair of piping hot! On iOS 7.1.2 is no such problem! Telephone hot, but not as much as on iOS 8.0!
4.3. Folder on the home screen opens with a delay of 0.5-1 second is the impact on the overall impression of iOS 8.0.
4.4. When you create a set (12 pieces) icons in one folder if dramatically open the folder and make swipe to the left then the following icons in this folder does not have time to boot up and are delayed by 1 second.
4.5. When you create a folder with 1-9 icons do if the above action fails then the animation (the same bug exists in iOS 7.1.2). It is very not nice aesthetically.
4.6. Scroll to your "Settings" felt terribly antsy. Although it is not only in the application "Settings" but also to the entire system and applications in general ...
4.7. Scroll to the Home screen has become less responsive to user actions all movements inogoda occur with jerky animation and some delay to the user.
4.8. Quite often, and without rational reason for going off the sensor device. That is, the screen does not respond to any user action! Helps pressing "HOME" or hard reset by holding the button "HOME" and "POWER".
4.9. Most people on the iPhone 5s lost communication with a mobile operator. Just go on and lost and because of this I have missed calls from their loved ones and friends (would cost you to be glad that I have not missed calls on business issues).
5.0. Many owners of iPhone 5s and iPhone 5 uhudzhenie complain about battery life. I honestly did not notice it, but we will not drop this off.
Outcome.
And now gets quite an interesting question, why? Why does my iPhone 5s began to slow? Why in the absence of graphical improvements are absolutely the same actions were reproduced with the loss of fps, slow down, lag, hover, fly? Why, if put next iPhone 5s on iOS 7.1.2 and exactly the same iPhone 5s on iOS 8.0 and pull the control panel to call multitasking bar, carry out all other actions I have described it on your device running iOS 7.1.2 it will work without any delays, lags, the deterioration in the responsiveness of the interface, reducing fps, and no departures from simple applications written directly by Apple? I see absolutely no any obstacles in the way to make the iPhone 5s to the operating system iOS 8.0 worked with the same smoothness, with the same responsiveness and speed as the iPhone 5s running iOS 7.1.2! I do not see what these restrictions are not!
There are many different bugs that I do not even remember now (as I write this text on emotions (positive) as able to roll back your iPhone 5s back to iOS 7.1.2, and he seemed to come alive with new life) and so far I have esteemed company APPLE does not eliminate these improvements do not, I will not go back to iOS 8.0! if the dispensation of these bugs, flaws, intentional degradation of the (almost identical in performance in comparison with the iPhone 6) IPhone 5s will not happen and the company APPLE will continue to apply to consumers of their products as a beta tester I will be forced to organize a petition and file a class action lawsuit in court not only in their own country (which is for the Russian Federation) but also in the United States and in other countries where people are just like me trying to deceive, mislead and force companies to buy new devices APPLE without having expressed any any more substantial explanation except as <iPhone 6 was 25% more powerful on with alignment with the iPhone 5s>!
P.s.
I hope Apple will still listen to their users and I also hope that it (Apple) still change his mind and will try in the near future to give users not-so-old devices (iPhone 5s, iPad Air, iPad mini Retina) and enjoy on all the new features of iOS 8 no lag, locked up, overheating, inhibited animation. Thank you for being there!
Ru.
Всем доброго времени суток! Я как и вы форумчане являюсь фанатом компании APPLE. Проживаю я в Российской Федерации. Начал свое знакомство с этой компанией в далеком 2010 году с устройства Ipad 2 тогда еще на ios 5. В январе 2014 я сделал себе подарок и купил iPhone 5s на OC IOS 7. Купил я его официально по официальной Российской цене которую выставила Apple точнее за 1100$. В нашей стране это очень большие деньги. На эти деньги я бы мог жить 3 месяца. По сути я стал обладателем топового (на тот момент) устройства от любимой компании Apple. Мой iPhone 5s прекрасно работал на ios 7. Иногда встречались легкие фризы анимации, и не критичные баги, но кто без греха? Любимой компании я был готов это простить так как вижу, что она старается быть лучше и не стоит на месте. Посмотрев презентацию WWDC на которой представили iOS 8 нас с вами уверяли, что все стало лучше, быстрее, функциональнее. Я твердо решил, что обновлю свой iPhone 5s до iOS 8.0... APPLE выпускает новую OC iOS 8... И я обновился! За красивыми словами, что нам говорили на презентации, за великолепными функциональными возможностями новой iOS скрывалось "нечто". И это "нечто" превратило мой телефон в... "тыкву"! Да! В ту самую тупую тыкву! И сейчас я объясню почему я думаю, что это тыква, а не роза.
Море багов... причем они ужасны и страшны так как не дают мне в полноценной мере насладится работой моего iPhone 5s!
Начнем по порядку:
1. Потоковая передача данных посредством технологии "Air play".
"Air play" перестал нормально работать! Он стал часто отсоединяться от Apple tv и Apple airport express последнего поколения. Apple tv 2g не может принять сигнал от моего iPhone 5s! А когда все же это у него получается то воспроизведение видео длится не долго оно просто обрывается и не дает подключиться повторно! Помогает перезагрузка Apple TV и жесткий сброс посредством удержания кнопки "HOME" и кнопки "POWER". На "Apple TV" стоит последняя прошивка так же эти проблемы проявлялись и на предыдущей прошивке устройства.
2. Встроенный в систему Браузер "Safari".
Вкладки в "Safari" стали постоянно обновляться когда я переключаюсь на другое приложение или на другие вкладки! Явная нехватка оперативной памяти (на iOS 7.1.2 с этим все гораздо лучше. по крайней мере при переключение вкладок не происходило повторное обновление предыдущей вкладки).
Воспроизведение онлайн видео на не оптимизированном для мобильных устройств сайте в браузере "Safari" толком не работает! Оно включается и загружается чуть ли не до бесконечности! Порой просто черный экран с иконкой "Play" на которою нажимай хоть 100 раз, а результата 0!
Пролистывание страниц в браузере стали до ужаса резкими и не плавными! на iOS 7.1.2 все прекрасно, плавно и красиво и таких багов нет! Общая заторможенность и задумчивость браузера "Safari".
Если видео все же запускается (что для меня приравнивается к чуду) то при перемотке фильма происходит вообще что-то непонятное... Перемотка сама выбирает с какой минуты и секунды мне смотреть фильм (чаще просто начинает воспроизводить все с самого начала) либо не реагирует вовсе... Эта та самая магия Apple? Непохоже.
3. Меню многозадачности (двойное нажатие кнопки "HOME").
Вызов многозадачности (посредством двойного нажатия кнопки "HOME") стал работать с задержкой, с лагом, c дерганой анимацией, а порой и вовсе без нее.
Центр управления (который вызывается свайпом снизу вверх) стал тормозить! Да! Именно тормозить! Анимация выпрыгивания шторки центра управления стала воспроизводиться с ощутимой потерей кадров! Если на iPhone 5s под управление OS iOS 7.1.2 все происходило плавно, красиво и динамично то в iOS 8.0 все выглядит как на iPhone 5 под управлением iOS 7.с чем это связанно решительно не понятно! Графические отличия iOS 7 от iOS 8 практически равны 0, а скорость работы сниженна практически на 50%! Как?! Почему?! Почему мой iPhone 5s стал iPhone 5?! Это искусственное замедление моего устройства для повышения спроса на iPhone 6 или все же недоработка iOS 8.0 для iPhone 5s? Дорогая компания Apple, я очень надеюсь на 2-е. Особенно эту нехватку fps в анимации шторки заметно если открыть многозадачность (посредством двойного нажития кнопки "HOME") и вызвать центр управления и вы увидите что анимация проигрывается рывками и не плавно! На IOS 7.1.2 такого нет! Центр управления выпрыгивает плавно и красиво! На iOS 8.0 это происходит постоянно! Даже если отключить избранные контакты и недавние вызовы (я грешным делом подумал на них) которые появились в iOS 8 (они находятся выше программ на панели многозадачности) проблему не решить. Так же, если вызвать центр управления на экране блокировки то падение FPS будет очень заметно даже для неподготовленного зрителя (особенно если взять два iPhone 5s один под управление iOS 7 и второй на iOS 8 и сравнить их в лоб). Если в центре управления нажать кнопку airdrop (air play) то анимация ее появления опять таки проиграется рывками и ужасно не красиво и не плавно (особенно заметно на экране блокировки и при сравнение в лоб)! При телефонном вызове происходит уже совсем уж бессовестное падение FPS при вызове центра управления и при других действиях!
И да, для меня это критичная проблема! Я не хочу чтобы при переходе на iOS 9 мой iPhone 5s превратился в iPhone 4 на iOS 7 (Вы видь все помните эту страшную историю?)! Я хочу чтобы мой iPhone 5s работал так же плавно как и на iOS 7.1.2! Ни каких оправданий для этой искувсственной заторможенности я не вижу! iOS 8 красивей не стала! графических элементов больше не появилось! Так выходит компания Apple делает это специально?! Идем дальше по списку!
4. мелкие баги которые просто разрывают мой мозг и убивают всю красоту использования "Самой лучшей мобильной операционной системы в мире"!
4.1. При входящем вызове когда вы нажали иконку принятия вызова телефон еще около 2-3 секунд вибрирует и проигрывает мелодию. На iOS 7.1.2 мелодия и вибрация останавливается как только вы приняли вызов и вам в ухо не играет ваш рингтон в исполнении "imagine Dragons", по щекам не бьет придуманная вами вибрации в стиле "Тик-тоник".
4.2. Когда смотришь страницы в интернете телефон ужасно-ужасно сильно греется! Парой обжигающе сильно! На iOS 7.1.2 такой проблемы нет! Телефон горячий, но не так сильно как на iOS 8.0!
4.3. Папки на домашнем экране открываются с задержкой в 0.5-1 секунду это сказывается на общем впечатлении от iOS 8.0.
4.4. При создании множества (12 штук) иконок в одной папке если резко открыть папку и сделать свайп влево то следующие иконки в этой папке не успевают загрузиться и отображаются с задержкой в 1 секунду.
4.5. При создании папки с 1-9 иконками если проделать описанное выше действие то произойдет сбой анимации (этот же баг есть и в iOS 7.1.2). Это крайне не приятно эстетически.
4.6. Пролистывание в приложении "Настройки" стало ужасно дерганым. Хотя не только в приложении "Настройки" но и по всей системе и в приложениях в целом...
4.7. Пролистывание на Домашнем экране стало менее отзывчивое на действия пользователя все движения иногода происходят с дерганой анимацией и какой-то задержкой на действия пользователя.
4.8. Довольно часто и без объяснимой причины происходит отключения сенсора устройства. То есть экран не реагирует ни на какие действия пользователя! Помогает нажатие кнопки "HOME" либо жесткий сброс посредством удержания кнопки "HOME" и "POWER".
4.9. Большинства людей на iPhone 5s пропадает связь с сотовым оператором. Просто берет и теряется и из за этого я уже пропускал звонки от своих близких и друзей (стоило бы вам порадоваться, что я не пропустил звонки по рабочим вопросам).
5.0. Многие обладатели iPhone 5s и iPhone 5 жалуются на ухуджение работы аккумулятора. Я честно говоря этого не заметил, но не будем сбрасывать этого со счетов.
Итог.
А теперь встает довольно интересный вопрос, почему? Почему мой iPhone 5s стал тормозить? Почему при отсутствии графических улучшений абсолютно одни и те же действия стали воспроизводится с потерей fps, тормозить, лагать, зависать, вылетать? Почему если положить рядом iPhone 5s на iOS 7.1.2 и точно такой же iPhone 5s на iOS 8.0 и вытянуть панель управление, вызвать панель многозадачности, провести все остальные действия описанные мною то на устройстве под управлением iOS 7.1.2 все будет работать без каких либо задержек, лагов, ухудшение в отзывчивости интерфейса, уменьшении fps и просто без вылетов из приложений написанных непосредственно компанией Apple? Я не вижу абсолютно ни каких преград в том чтобы сделать так чтобы iPhone 5s под управлением операционной системой iOS 8.0 работал с той же плавностью, с той же отзывчивостью и скоростью, что и iPhone 5s под управлением iOS 7.1.2! Не вижу от того, что этих ограничений нет!
Есть еще множество различных багов о которых я сейчас даже не вспомню (так как этот текст я пишу на эмоциях (положительных) так как смог откатить свой iPhone 5s обратно на iOS 7.1.2 и он как будто ожил новой жизнью) и пока глубокоуважаемая мною компания APPLE не устранит эти не доработки я не буду возвращаться обратно на iOS 8.0! если устроения этих багов, недоработок, умышленного ухудшения работы (практически одинакового по производительности в сравнении с iPhone 6) IPhone 5s не произойдет и компания APPLE будет и дальше относиться к потребителям своей продукции как к бета тестерам я буду вынужден организовать петицию и подать коллективный иск в суд не только в своей стране (коей является Российская Федерация) но и в США и в других странах где людей так же как и меня пытаются обмануть, ввести в заблуждение и заставить покупать новые устройства компании APPLE не дав на то ни каких более существенных объяснений кроме как < iPhone 6 стал на 25% мощнее по с равнению с iPhone 5s>!
P.s.
Я надеюсь компания Apple все еще прислушивается к своим пользователям и я так же надеюсь, что она (Apple) все же одумается и постарается в ближайшее время дать пользователям не таких уж и старых устройств (iPhone 5s, iPad Air, iPad mini Retina) наслаждаться и дальше всеми новыми возможностями операционной системы iOS 8 без лагов, подвисаний, перегревов, заторможенной анимации. Спасибо, что вы есть!

Agreed! This bug with the ringtone delay (№4.1) is really annoying

Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

Returning old smartphone for Samsung 6

I recently took advantage of the exchanging my old smartphone for the Samsung 6. I'm just realizing now that I did not get any paperwork as to what to send along with the old phone and battery. I have the packaging, the pre-paid postage label but I do not have any paperwork to send along to identify it was my phone or such. Does anyone know what is supposed to be sent along with this exchanged phone? Thanks!

KrisNH, that is definitely some important information to be missing! I would like to clarify some information to ensure we provide correct information. Did you participate in our Early Edge program and need to return your previous device? Or are you completing a trade-in for a gift card? If you are completing a trade-in, you would need to request shipping materials to be sent to you, as the materials you currently have may be for a Worry Free Guarantee return or for Early Edge. For Trade-ins, you can click here: http://spr.ly/6580fxWK
If you are unsure if you participated in Early Edge, please contact our Customer Service at 800-922-0204.
AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Returning old set top boxes

I have 5 old set top boxes that I am trying to return to Verizon. The boxes that the new stuff came in are way too small for the old stuff. I have one return label and one too small box. I looked for a location to return but on line all the locations say the don't accept returns. Any ideas?

You can take them to a UPS store and they will pack and ship them to Verizon for you.
Be sure to get a tracking number, a shipping receipt and record the serial numbers. There have been many reports Verizon not properly recording returned equipment. Pictures of the STBs might help, too.
Good Luck.
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I accidentally chose to treat a new iphone in my itunes as 'new'. I now want to restore a backed up version of my old device. How do I do this?

When I first plugged my new iphone into itunes and tried restoring from my old device it said I couldn't becauas my old device's software was too old. I then updates my old device. I plugged in my new phone and accidently chose to treat it as 'new' as apposed to restore up from old device. I do I now restore all my apps and what not from my old phone?

Aa long as your Backup file is still the Backup from your earlier iPhone you will have no problem in Restoring your iPhone from that earlier Backup. There are many reasons that owners would choose to Restore to Factory Settings (as New) and then go back and Restore their Backup content. If you connect your iPhone to iTunes use the iTunes pulldown menus at the top left of the iTunes Screen looking for your Device and then the available Backup Files will show and you can select the one that relates to the date of the Backup you want.
You will NOT need to Erase any content to do this.
On my iTunes on my Mac it is under File>Devices>Backup

Upgraded to iPhone 5. No cellular, wifi is OK. Calls still going to old device.

Upgraded to 5s. Wifi is OK, but no cellular service. All calls still going to old device. Tried all fixes online. Help!!

Contact your carrier for assistance as it sounds like your new phone is not activated on their network.
~Lyssa

The device is not registered as part of iPhone Developer Program HELP! PLEASE! I WANT IT TO WORK!! I am not part of this program, how do I fixed it?

I'm having some big issues with my iPod touch 4g. It is new and when I want to configure it, I can't because it appears this:
"This device is not registered as part of the iPhone Developer Program. If you are member of the Program, please register your device in the iPhone Developer Program Portal at http://developer.apple.com/iphone/"
Please I only want it to work. I am not part of the Developer Program

I akready tried to restore it, but I cant it marks me error. Please, help me!

I have purchased a new iPhone on the online store, but how come Apple can send me an repacking old device (with scar on both the border and the cable port)!!!! And after I phone to their hotline for the issue, they asking to give me hk$400 cash coupons??

I have purchased a new iPhone on the online store, but how come Apple can send me a repacking old device (with scar on both the border and the cable port)!!!!
And after I phone to their hotline for the issue, they asking to give me hk$400 cash coupons???? This action make me very angry. I have pay for my goods, but they are giving me some repacking rubbish, and trying to treat me as a beggar????
I have make the request to give me back a new device in good conditions, I will wait and look for what they will delivery.

Do you feel better now that you have vented?
This is a user to user forum... if you want/need assistance, contact Apple directly.

Trying to return old device as part of Edge program??

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