Trying to scan documents through group printer via wifi

Good Day, I have a Dell laptop Inspiron 17 with Windows 8.1 installed.  I am using the above printer via my husband's computer through a homegroup and wifi.   I have no problem with the printer as it prints from my laptop, but I cannot scan a document through my laptop and have to ask my husband to do this every time through his computer.  When I tried to install the printer directly onto my laptop with the HP disc supplied with the printer it informs me that my computer needs to be updated to allow this. I do not know how to update my laptop to accept this installation, or preferably a way to scan through the homegroup and wifi. Can anyone solve this problem for me please?

Hello , Welcome to the HP Support Forums!
I understand that you're not able to scan from your wirelessly connected HP Officejet Pro 8600 e-All-in-One Printer to your Windows 8.1 computer. I would like to assist you today with resolving this scanning issue. Because you're utilising the printer over a Homegroup with Wifi it sounds like you may be 'sharing' the printer from your husband's Windows 7 computer. Printer Sharing is a feature of the Windows Operating System. It was primarily used for USB Cable connected printers that do not have the option of being configured over the network. Printer Sharing would allow you to install a printer through a USB Cable on the main (host) computer, and share that connection with multiple other computers. This way, multiple users could have access and print to one USB connected printer. When you have a networked connected printer, like your HP Officejet, it is not necessary to utilise Windows Printer Sharing as your printer can be fully installed on all of the computers. In fact,  if you wish to utilise all features of your printer, especially scanning, you would need to have the printer fully installed on each computer as Printer Sharing does not allow for scanning, only printing. Can I please have you follow the steps below to install your HP Officejet on your Windows 8.1 computer to allow for full printing and scanning ability from your Windows 8.1 computer and your huband's Windows 7 computer.   Step 1: Remove Device: For troubleshooting purposes it is crucial that we have a nice clean slate to work with. Therefore, I am going to have you remove any traces of your HP Officejet from your Windows 8.1 computer prior to installation.  Open your Start screen by selecting the Windows icon on the bottom left of your computer screen or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl buttonUnder the Start screen type Devices and Printers. Click Devices and Printers to open it.Under the Devices and Printers window look for your HP Officejet. If you see it please right click on it and select 'Remove Device' or 'Delete' Once the printer has been deleted please close Devices and Printers.Please proceed to the next step.  
Step 2: Clear Temp Files: Open your Start screen by selecting the Windows icon on the bottom left of your computer screen or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl buttonUnder the Start screen type Run. Click Run to launch the Run dialogue boxIn the Run box type %temp% and click OKWhen the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.Close the Temp folder once it is emptiedRight click the Recycling Bin on your desktop and select Empty Recycling Bin   Step 3: Install Device: Please click here to download the latest drivers for you HP OfficejetOnce the download is complete please click on the download and allow it to 'Run'The installation window should open after a brief extraction Once the installation window opens please follow the onscreen prompts to install your networked device When the installation completes, please test scanning and printing to confirm that your HP Officejet is functioning as per normal on your Windows 8.1 computer.  Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

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