Trying to set up and getting error message 'printhead missing' on set-up?

I,m trying to set up the printer, have put cartridges in it supplied when purchased, powered on but itkeeps saying that the printhead is missing, haven't got a clue what to do with it, any suggestions as to what I am doing wrong?

Hello! Could you please provide more information regarding the issue, such as which product you are using? Any additional information will be helpful in resolving your issue. Thanks!
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