Trying to set up BIS Account

I am trying to set up a colleagues Blackberry (Curve 8520) for BIS. All is fine except for the Microsoft OWA URL which it won't recognise.
I have checked with our IT provider (who set it up today) and T Mobile and each say it's nothing to do with them! Please help!

A82, check this article for troubleshooting tips:
KB02858Unable to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
This: KB02189Associate email addresses with your BlackBerry Internet Service account
and this: KB23361Microsoft Outlook Web Access authentication methods supported by BlackBerry Internet Service
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Hi,
I have the following story:
I changed carrier last week, until that everything worked fine, my yahoo, google and company emails. I use BIS.
Now, I am not able to setup my company email, but my other emails work ok, m phone is registered. I use these emails since many years and had 3-4 different bb models, having no problem to setup all of them.
So, i tried my new carrier's website to create a new account, I got the following message:
Cannot create account:
This action cannot be performed using a browser on a computer. Use the email setup application on your BlackBerry® smartphone to create an account.
I called my previous carrier, they say tham my PIN is deleted from their system.
My current carrier (vodafone hungary) says taht everything is fine from their side, it should work. And I have to fix my company email. When I try to set it up, I got the message that the server is not responding.
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Thank you for all of those answers...they help a great deal.
You should talk with your work email admins to see if there's anything special about their system that needs to be accommodated in your configuration. Also, have them review this KB to be sure that they've opened up all that is required for BIS to properly integrate:
KB11036 Firewall and connection requirements for the BlackBerry Internet Service
Further, if the auto-configs do not properly sense what is needed, you may need to use advanced configuration...you select that by intentionally providing your correct email address, but an incorrect password. The next screen that should come up has a check-box for you to say you will provide manual settings...check that and then put into the fields what your email admins tell you is needed. That may perhaps work. It's called advanced integration, and here's the relevant KB:
KB10154 How to integrate a POP or IMAP email account through advanced integration
While rare, it is also possible for some internet-facing email systems to not be able to configure into BIS. However, since you say you had this email account previously working on your BB, this result would not be logical -- unless the email admins changed something on their side.
I am curious about two of your responses though...those you talk about re-registering and creating a new account. One BB PIN can have only one BIS account at any given time (and only on one carrier at a time). So, unless your BIS account were first deleted, you would of course fail to be able to create a new one.
It is also possible that perhaps you indeed are not providing the proper credentials when you configure...if there is a combination of numbers and symbols in your credentials, then you need to be especially careful when entering those, especially via the device interface. For instance, if your password is
ab123
and you enter
a > b > ALT > 1 > 2 > 3
the actual result will be
ab1er
You must enter
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in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
You may also need to take that risk of having a Vodafone rep attempt configuring this into your account for you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi everyone,
I have had a Blackberry Curve 9300 for about a year now and haven't bothered with getting emails set up, but now I really need to. I know that you have to create a BIS account, but I'm using Bell and the only way on their website it says to do that is by going through the BB "Email Account" setting. However, my icon has completely dissapeared. I have tried doing "Show All" but that doesn't work. It's just gone. Someone said I need to download Service Book from BIS BUT I don't yet have a BIS account... so i can't do that. Hitting a bit of a wall here. Any ideas?
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