Trying to set up new phone with iCloud. My backup shows up but not in bold so it won't let me select it. Any ideas??

Trying to set up my new iphone. Saved my info from iCloud and when I try to download on the 5c it is not in Bold so it won't let me select it but it does show my backup at 4:09. Any ideas??

Make sure your 5c is running the same or higher version of iOS as the one you backed up. If it isn't you cannot restore the backup until you update the phone. Then make sure you are restoring the backup this way: https://support.apple.com/kb/ph12521.
You phone won't need to be from the same provider or have the same telephone number to use the backup, but you will need to be signed into the iCloud account that you backed up your old phone to.

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Setting up new phone with iCloud

My iPhone 4 was water damaged and I bought a new iPhone 5. I am setting up the phone and trying to restore my data from my iCloud back up. It is saying there is a problem loading my iCloud backups. If I set it up as a new iPhone have I lost everything? Thank you in advance for your response.

You will lose settings, saved app data, your camera roll, etc..
The ponly things you can retain is what will sync back via iCloud:
Settings > iCloud

HT201269 Hello in trying to restore from backup to my new phone I'm receiving a 'restore failed' message which I can't get rid off to start again. Any ideas please?

Hello in trying to restore from backup to my new phone I'm receiving a 'restore failed' message which I can't get rid off to start again. Any ideas please?

Hi there HotFerrari,
It sounds like you are unable to restore your device from a backup you have in iTunes. I recommend the troubleshooting from the article named:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
Thank you for using Apple Support Communities.
Cheers,
Sterling

Trying to install the new itunes update and it keeps saying error could not install itunes. Currently I am running windows 7. Any advise to fix this problem.

Trying to install the new itunes update and it keeps saying error could not install itunes. Currently I am running windows 7. Any advise to fix this problem. This is doing this when installing itunes/quicktime, safari 5, mobileme control panel, and the software update itself. The itunes version is 10.3.1

That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

Trouble setting up new device with iCloud backup

I am trying to set up a new Mac Book Pro, and a new iPad Air. I wasn't sure which to choose, set up as new or from iCloud backup. I was having challenges backing up to iCloud from my iPhone, so I chose set up as new, thinking when I logged into iCloud I could transfer the info. We used the new devices, the contacts were blank and my husband added myself and him to the Contacts.
I was able to back up my iCloud on my iPhone, so I started over from scratch with the new iPad, and chose restore from iCloud backup. the contacts and calendar are not showing up? and the only names in the Contacts are the two my husband added before.

You can check what is stored in iCloud.
iCloud.com > login > Contacts.
Then check out Calendar and Notes from there.
If they are there then there will be a way to download (sync) them to your iPad and new Mac. I’m not an expert in this latter procedure so I will leave it to others to post such instructions.
If on iCloud you find some good Notes, back them up by mailing them to yourself.
Did you have iCloud enabled on the MBP or another Mac with a copy of you Contacts on same? Is there a Time Machine backup of same? If so you can recover Contacts, Calendar,and Notes from that Time Machine backup. If so post back and I’ll post instructions on such restores.

I am trying to set up and sync with icloud but it says my email has not been verified. How do i do this? When i click the email verification nothing comes to my email allowing me to verify.

how can i get confirmed to sync with icloud?

You might try contacting iTunes store support. Even though this is an ID that you want to use for iCloud, it's still an Apple ID. iTuens store support deals with Apple ID issues all the time and they may be able to help you. Just explain that you are trying to verify your primary email address for your Apple ID but are not receiving the verification email from Apple, despite multiple attempts to resend it. You can reach them here: http://www.apple.com/emea/support/itunes/contact.html.
You might also check with your email provider to be sure they aren't blocking email from [email protected] as spam at their end.

Setting up new phone with old apps

Hello,
I got the iPhone 6 yesterday. First of all I synced my iPhone 5 so that it would have all my current apps etc then I plugged my iPhone 6 into my MacBook and restored it to my most recent backup. It synced photos and music but no apps. I looked at what apps had been saved to my MacBook and there was only 1. I then restored the iPhone 6 to factory settings and did the whole thing again. Same problem.
I did a bit of searching on google and found a piece of software called 'TouchCopy12'. I used this to put all my apps from my iPhone 5 onto my iTunes. This worked perfectly and now could see all the apps I wanted on my computer. I plugged in my iPhone 6 and chose all the apps I wanted and synced it. Some have transferred but I got an error message saying that i was not authorised to do this on this computer and I needed to authorise it. I did this but it said this computer was already authorised!
Does anyone know a way around this? Most of them are paid apps and some are free. I don't mind downloading the free ones but I don't want to have to pay for the paid ones again.
I don't know if this will be related, but while having my iPhone 5 i got married and therefore changed my iCloud username/email etc. I can't remember if the apps were downloaded on the old or new one. I have tried to log into my old iCloud account but I can not remember the password and when I answer the security questions it claims they are wrong and when I click to send a verification email it does not come through!
Thank you for any advice or solutions.

gem.mcc84 wrote:
Hello,
I got the iPhone 6 yesterday. First of all I synced my iPhone 5 so that it would have all my current apps etc then I plugged my iPhone 6 into my MacBook and restored it to my most recent backup. It synced photos and music but no apps. I looked at what apps had been saved to my MacBook and there was only 1. I then restored the iPhone 6 to factory settings and did the whole thing again. Same problem.
I did a bit of searching on google and found a piece of software called 'TouchCopy12'. I used this to put all my apps from my iPhone 5 onto my iTunes. This worked perfectly and now could see all the apps I wanted on my computer. I plugged in my iPhone 6 and chose all the apps I wanted and synced it. Some have transferred but I got an error message saying that i was not authorised to do this on this computer and I needed to authorise it. I did this but it said this computer was already authorised!
Does anyone know a way around this? Most of them are paid apps and some are free. I don't mind downloading the free ones but I don't want to have to pay for the paid ones again.
I don't know if this will be related, but while having my iPhone 5 i got married and therefore changed my iCloud username/email etc. I can't remember if the apps were downloaded on the old or new one. I have tried to log into my old iCloud account but I can not remember the password and when I answer the security questions it claims they are wrong and when I click to send a verification email it does not come through!
Thank you for any advice or solutions.
Frequently asked questions about Apple ID - Apple Support
all apps are tied to the apple id that was used to purchased the app.

HT201269 I am trying to activate my new Iphone 5s. I have everything backed up to Icloud when I am trying to start the new phone my old email is showing up as my apple ID not allowing me to continue. Does anyone have any idea how to correct this?

v

Only the individual that set the restrictions passcode knows what it is.
If you do not know it or have forgotten it, put the device in DFU mode (google it) and restore as new.

I'm trying to set up my phone with the ios7 software. After agreeing to the terms and conditions it took me to a screen where it has one dot and four dashes (they are aligned to kind of look like a pass code) it's been stuck on this screen for four hours.

Can anyone help?

I have asked a moderator to provide assistance, they will post an invite on this thread.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I am trying to set the airport express with a printer; everything looks fine but I keep getting an error message, any tips??

Do you know where the error message is coming from? All the set ups looks fine.
Do you think I should reset everything and start from scratch?
Cheers,
JB

An AirPort Express running firmware version 6.3 must be an old one. The Express is unrelated to Bluetooth, but it is likely that your wireless speaker signal is interfering with the Express's wireless signal. This is a common problem with wireless speakers and the older 2.4 GHz - only Express.
The cure probably going to require upgrading your Express to a newer model, and using the relatively interference-free 5 GHz band.
Read: Wi-Fi and Bluetooth: Potential sources of wireless interference
NB:
Sources of interference
Wireless speakers that operate in the 2.4 GHz or 5 GHz band.

I am using iphone 4s i have a problem with facetime, fecetime always showing connecting but not connected? can u please tell me how to solve this problem

Please help me

Hi Vamshi Madhadi!
Try using the steps in this article to help you troubleshoot this issue with FaceTime:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Hard drive crashed awhile ago, got new one but now some of my purchased iTunes songs are showing they are downloaded but NOT in library and it won't let me download to library. any help?

Asking for help getting previous purchases on my ipod touch and iPad... my computer hard drive crashed and I replaced it. My music was a mess. I restored most back but some of my purchased music is saying it is downloaded but it is nowhere to be found. I don't understand why I can't get the music I already paid for back in my library. Any help? would be appreciated...

You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Are you doing this?
You have to sign in and download each iTunes account individually.

Trying to choose iCloud backup on my new phone as I lost my previous one but it states"no iCloud backups are compatible with this version" therefore I can't set up my replacement phone! Any suggestions

Trying to choose iCloud backup on my new phone as I lost my previous one but it states"no iCloud backups are compatible with this version" therefore I can't set up my replacement phone! Any suggestions

You can't restore a backup that was made on a device running a more recent version of iOS. If your replacement phone is running iOS 6.0.1 and the one you backed up was running 6.1.2, for example, you would have to update your replacement phone before you could restore to the backup. If this is the case, update your phone by connecting it to your computer, and selecting Check for Update or Update on the Summary tab of your iTunes sync settings, update the phone and set it up as New. Then go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens again and choose Restore from iCloud Backup. You should then be able to restore your backup.

How do I set up two phones with the same Icloud account

I have 2 Iphones for my daughters and want to use the same Itunes account and Icloud account but when I set it up on the 2nd phone it uploaded the other phones contacts and the new phone is receiving the 1st phones text message. do you have to set up a separate Icloud account to prevent this from happening?

Phone A = phone with information you want duplicated
Phone B = phone that you want to copy from A
Backup Phone A.
Wipe Phone B using these instructions. What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
Phone B should be on the 'Hello' screen. Do not swipe it. Launch iTunes. Plug in Phone B.
When iTunes asks if you want to set up as new phone or restore from backup, choose restore from backup of Phone A.
After this setup, any changes to one phone (i.e. adding a contact, downloading an app) will have to be manually duplicated on the second phone, if that is your desire). Making changes to one phone will not affect the other after setup.

Each time I connect my iPhone 4s in to iTunes as it keeps trying to set up the phone as a new one. How do I fix this?

Each time I connect my iPhone 4s to iTunes, it tries to set up my phone as a new one/restore from back up. I have it all set up already, but it keeps appearing. What do I need to do to stop this?

Hello there, deelish.
A great Knowledge Base article that has some valid information is:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
The pertinent section for you would be:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues.
Thanks for reaching out to Apple Support Communities!
Cheers,
Pedro D.

Trying to set up new phone with iCloud. My backup shows up but not in bold so it won't let me select it. Any ideas??

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