Trying to setup mail account

I am trying to setup my email account in the mail program. I have my mobile me email working in there properly, but my charter email is not getting setup correctly. Everytime I go to set it up, I get a message stating that "Mail cannot send my password securely to the server", and asks to continue or setup manually. I've tried both ways several times, and it never works. I've even contacted my ISP, and they walked me through the whole setup, and say its a problem with my computer settings. I know my password is correct, and have even reset it to be sure. I can get into my email account just fine on the online webpage and on my iPhone.
I'm guessing there is a security setting somewhere i'm not aware of.... Please help..

Take a look at this link, http://support.apple.com/kb/TS3276

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