Trying to start a new Time Machine

I have erased my Time Capsule in order to restart my Time Machine backup.  When I open Time Machine it is showing a previous backup time.  But seeing this is a brand new Time Machine why would it show the previous backup time?  There should be no backup time.
Is there a something else I need to reset in order for Time Machine to think it has never made a backup?

In addition: To clarify a point:
TM backs up every hour unless you manually turn it on and off. If the hour elapses since your last backup and you didn't reselect the backup disk and set your options in TM preferences, you will get an error that it can find your backup disk since you erased it.
Resetting everything as I said will point it the the new backup disk destination. It will do a full backup and take some time. After that, the next backup will be incremental and only take a few minutes.

Similar Messages

  • Due to NAS issues, when I started a new time machine backup it did not have the old backups available. My question is do I need to delete them or will time machine automatically reclaim the space?  Only one Sparse Bundle, same name.

    Due to NAS issues, when I started a new time machine backup it did not have the old backups available. My question is do I need to delete them or will time machine automatically reclaim the space?  There is only one sparse bundle but when I enter time machine I don't see my historic backups.  I use a synology DS212 for my time machine.  Started a new backup which is 218gb but it says 618 gb is occupied  therefore it looks like 2 or 3 backups are still on the disk. Before my NAS issues the last backup was in 2014.  As you can see there is a second sparse bundle from 2012.  Not sure what that is.

    This is an old message now, but what happened to me similarly was:
    I had a major computer crash and through complicated pathways ended up reinstalling (Mavericks) as a new user (long story).
    At least I had good Time Machine backups on an NAS drive (Synology DS212j), or so I thought - when I started Time Machine up again, the old backup file was gone, replaced by a new one using my "new computer" name. The old file was gone both by directly mounting the NAS drive and by clicking "Enter Time Machine".
    It's like I had {OldShareName}.sparsebundle and then it was replaced by {NewShareName}.sparsebundle, all of the old info vanished.
    (I have spent a week finding old files elsewhere and have completed a satisfactory self-restore. It pays to "archive" [my own variation of] as well as "back-up".)
    My belief is that if this were a wired-netword-drive, e.g. plugged right into my iMac with a USB cable, then the old file would have remained.
    But this is an NAS drive, connected directly to my Airport wireless router, and I don't know the significance of the fact that it stores its Time Machine backups as "sparsebundle" files rather than simply as plain(er) files.
    As usual when things get complicated with computers (not just Apple computers) there was never a warning message. Something like "YOU'RE ABOUT TO DELETE A TIME MACHINE BACK-UP FILE!!!" would have made my life a lot simpler.
    BTW, I did try a "restore from Time Machine" option the first thing I had my "new computer" (old hardware, 2009 iMac) up and running, using Migration Assistant, and it ran for many hours and then failed in the wee hours - what that has to do with anything I'm not sure.
    I'm not sure that I have a question about this other than "why do these things happen to me?", but it's a warning. Apart from that I've been very happy with the stability and reliability (but not the cost or set-up complexity) of NAS vs. directly-cabled external drives.
    Charles

  • I have a mid2009 MacBook Pro for which I have been using a USB WD HD for Time Machine.  I'd like to get a wireless HD  and start a new Time Machine backup for this Mac and retire the 5  year old WD drive.  Can I start over?

    I have a mid2009 MacBook Pro running Mavericks for which I have been using a USB WD HD for Time Machine.  I'd like to get a wireless HD  and start a new Time Machine backup for this Mac and retire the 5  year old WD drive.  Can I start over?

    no archive/ backup is perfect, HD clones can be set to make incremental additions, same as time machine however, though they are more time involved in doing so.
    See the + and - of all data backup/ archives below and "spread it around".... or the "dont put your eggs all in one basket" philosophy.
    Peace
    Data Storage Platforms; their Drawbacks & Advantages
    #1. Time Machine / Time Capsule
    Drawbacks:
    1. Time Machine is not bootable, if your internal drive fails, you cannot access files or boot from TM directly from the dead computer.
    2. Time machine is controlled by complex software, and while you can delve into the TM backup database for specific file(s) extraction, this is not ideal or desirable.
    3. Time machine can and does have the potential for many error codes in which data corruption can occur and your important backup files may not be saved correctly, at all, or even damaged. This extra link of failure in placing software between your data and its recovery is a point of risk and failure. A HD clone is not subject to these errors.
    4. Time machine mirrors your internal HD, in which cases of data corruption, this corruption can immediately spread to the backup as the two are linked. TM is perpetually connected (or often) to your computer, and corruption spread to corruption, without isolation, which TM lacks (usually), migrating errors or corruption is either automatic or extremely easy to unwittingly do.
    5. Time Machine does not keep endless copies of changed or deleted data, and you are often not notified when it deletes them; likewise you may accidently delete files off your computer and this accident is mirrored on TM.
    6. Restoring from TM is quite time intensive.
    7. TM is a backup and not a data archive, and therefore by definition a low-level security of vital/important data.
    8. TM working premise is a “black box” backup of OS, APPS, settings, and vital data that nearly 100% of users never verify until an emergency hits or their computers internal SSD or HD that is corrupt or dead and this is an extremely bad working premise on vital data.
    9. Given that data created and stored is growing exponentially, the fact that TM operates as a “store-it-all” backup nexus makes TM inherently incapable to easily backup massive amounts of data, nor is doing so a good idea.
    10. TM working premise is a backup of a users system and active working data, and NOT massive amounts of static data, yet most users never take this into consideration, making TM a high-risk locus of data “bloat”.
    11. In the case of Time Capsule, wifi data storage is a less than ideal premise given possible wireless data corruption.
    12. TM like all HD-based data is subject to ferromagnetic and mechanical failure.
    13. *Level-1 security of your vital data.
    Advantages:
    1. TM is very easy to use either in automatic mode or in 1-click backups.
    2. TM is a perfect novice level simplex backup single-layer security save against internal HD failure or corruption.
    3. TM can easily provide a seamless no-gap policy of active data that is often not easily capable in HD clones or HD archives (only if the user is lazy is making data saves).
    #2. HD archives
    Drawbacks:
    1. Like all HD-based data is subject to ferromagnetic and mechanical failure.
    2. Unless the user ritually copies working active data to HD external archives, then there is a time-gap of potential missing data; as such users must be proactive in archiving data that is being worked on or recently saved or created.
    Advantages:
    1. Fills the gap left in a week or 2-week-old HD clone, as an example.
    2. Simplex no-software data storage that is isolated and autonomous from the computer (in most cases).
    3. HD archives are the best idealized storage source for storing huge and multi-terabytes of data.
    4. Best-idealized 1st platform redundancy for data protection.
    5. *Perfect primary tier and level-2 security of your vital data.
    #3. HD clones (see below for full advantages / drawbacks)
    Drawbacks:
    1. HD clones can be incrementally updated to hourly or daily, however this is time consuming and HD clones are, often, a week or more old, in which case data between today and the most fresh HD clone can and would be lost (however this gap is filled by use of HD archives listed above or by a TM backup).
    2. Like all HD-based data is subject to ferromagnetic and mechanical failure.
    Advantages:
    1. HD clones are the best, quickest way to get back to 100% full operation in mere seconds.
    2. Once a HD clone is created, the creation software (Carbon Copy Cloner or SuperDuper) is no longer needed whatsoever, and unlike TM, which requires complex software for its operational transference of data, a HD clone is its own bootable entity.
    3. HD clones are unconnected and isolated from recent corruption.
    4. HD clones allow a “portable copy” of your computer that you can likewise connect to another same Mac and have all your APPS and data at hand, which is extremely useful.
    5. Rather than, as many users do, thinking of a HD clone as a “complimentary backup” to the use of TM, a HD clone is superior to TM both in ease of returning to 100% quickly, and its autonomous nature; while each has its place, TM can and does fill the gap in, say, a 2 week old clone. As an analogy, the HD clone itself is the brick wall of protection, whereas TM can be thought of as the mortar, which will fill any cracks in data on a week, 2-week, or 1-month old HD clone.
    6. Best-idealized 2nd platform redundancy for data protection, and 1st level for system restore of your computers internal HD. (Time machine being 2nd level for system restore of the computer’s internal HD).
    7. *Level-2 security of your vital data.
    HD cloning software options:
    1. SuperDuper HD cloning software APP (free)
    2. Carbon Copy Cloner APP (will copy the recovery partition as well)
    3. Disk utility HD bootable clone.
    #4. Online archives
    Drawbacks:
    1. Subject to server failure or due to non-payment of your hosting account, it can be suspended.
    2. Subject, due to lack of security on your part, to being attacked and hacked/erased.
    Advantages:
    1. In case of house fire, etc. your data is safe.
    2. In travels, and propagating files to friends and likewise, a mere link by email is all that is needed and no large media needs to be sent across the net.
    3. Online archives are the perfect and best-idealized 3rd platform redundancy for data protection.
    4. Supremely useful in data isolation from backups and local archives in being online and offsite for long-distance security in isolation.
    5. *Level-1.5 security of your vital data.
    #5. DVD professional archival media
    Drawbacks:
    1. DVD single-layer disks are limited to 4.7Gigabytes of data.
    2. DVD media are, given rough handling, prone to scratches and light-degradation if not stored correctly.
    Advantages:
    1. Archival DVD professional blank media is rated for in excess of 100+ years.
    2. DVD is not subject to mechanical breakdown.
    3. DVD archival media is not subject to ferromagnetic degradation.
    4. DVD archival media correctly sleeved and stored is currently a supreme storage method of archiving vital data.
    5. DVD media is once written and therefore free of data corruption if the write is correct.
    6. DVD media is the perfect ideal for “freezing” and isolating old copies of data for reference in case newer generations of data become corrupted and an older copy is needed to revert to.
    7. Best-idealized 4th platform redundancy for data protection.
    8. *Level-3 (highest) security of your vital data. 
    [*Level-4 data security under development as once-written metallic plates and synthetic sapphire and likewise ultra-long-term data storage]
    #6. Cloud based storage
    Drawbacks:
    1. Cloud storage can only be quasi-possessed.
    2. No genuine true security and privacy of data.
    3. Should never be considered for vital data storage or especially long-term.
    4. *Level-0 security of your vital data. 
    Advantages:
    1. Quick, easy and cheap storage location for simplex files for transfer to keep on hand and yet off the computer.
    2. Easy source for small-file data sharing.

  • Keychain error when trying to start backup on time machine

    I have not been able to get my time machine working. It appears to be set up but when I put my password in it says there is a keychain error -25299. I have tried repair, restart keychain back to factory setting. Does anyone have answers? Thanks

    From here: http://support.apple.com/kb/TS3694
    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

  • I am trying to do a full Time Machine Backup to a new external disk. The backup starts, and it says "Time remaining about 4 days." That seems like a very long time, but the real problem is that the computer "logs off" after a few hours, and the b.u. stops

    I am trying to do a full Time Machine Backup to a new external disk. The backup starts, and it says "Time remaining about 4 days." That seems like a very long time, but the real problem is that the computer "logs off" after a few hours, and the backup stops. The system preferences are set to "Never" for Computer sleep and Display sleep. The computer does not ordinarily log off automatically, but it has done this twice since I started the Time Machine backup.

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Enter the word "Starting" (without the quotes) in the String Matching text field. You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard." Note the timestamp of the last such message. Clear the text field and scroll back in the log to that time. Select the messages timestamped from then until the end of the backup, or the end of the log if that's not clear. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
    If all you see are messages that contain the word "Starting," you didn't clear the search box.
    If there are runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Some personal information, such as the names of your files, may be included — anonymize before posting.

  • Issue trying to use old Mac Time Machine backup on new Mac

    I've just got a new iMac 27" to replace my old 21" and am planning to restore files from the Time Machine backup I have. On the iMac 21" I used an external hard-drive connected to an Airport Extreme Base Station to back up using Time Machine. On the new Mac the external drive is connected directly to the USB port. The old machine is now about 10,000 miles away from me.
    The issue I have is I cannot read the back-up from the old machine on the new.
    During the first startup I tried to read from the Time Machine backup but the system told me I could not use it because it was from a different machine - it read all the back-up dates and let me chose, but did not allow to use it.
    After startup was completed, I run a software update to make sure everything had the same version and tried Migration Assistant (with the HD still connected to the USB port), but the wheel keeps spinning not finding any disk.
    I can read the .sparsebundle file on the external drive and I see it is intact. Disk Utility recognizes it and Status is Not mounted. When I try to open it with Disk Utility it says it is not mountable.
    Any of you know how I can resolve this? I am thinking of a way of opening the file and reading it.
    I really just need my music, my movies and my pictures, but I have 1.2T of that so it is not something I can download from the old Mac.
    Thanks a lot in advance.

    I've just got a new iMac 27" to replace my old 21" and am planning to restore files from the Time Machine backup I have. On the iMac 21" I used an external hard-drive connected to an Airport Extreme Base Station to back up using Time Machine. On the new Mac the external drive is connected directly to the USB port. The old machine is now about 10,000 miles away from me.
    The issue I have is I cannot read the back-up from the old machine on the new.
    During the first startup I tried to read from the Time Machine backup but the system told me I could not use it because it was from a different machine - it read all the back-up dates and let me chose, but did not allow to use it.
    After startup was completed, I run a software update to make sure everything had the same version and tried Migration Assistant (with the HD still connected to the USB port), but the wheel keeps spinning not finding any disk.
    I can read the .sparsebundle file on the external drive and I see it is intact. Disk Utility recognizes it and Status is Not mounted. When I try to open it with Disk Utility it says it is not mountable.
    Any of you know how I can resolve this? I am thinking of a way of opening the file and reading it.
    I really just need my music, my movies and my pictures, but I have 1.2T of that so it is not something I can download from the old Mac.
    Thanks a lot in advance.

  • New Time Machine keeps forgetting Wi-Fi Password

    I have reset the brand new Time Machine about 10 times. I reset it to factory, put in passwords, and it might work for a day, but then will not take the password I set. Sometimes, it quits working as fast as a few minutes after I set it up. I've even returned it to get a new one and the same problem. I'm using AT&T U-Verse. Is that a problem? This is really frustrating. I'm only trying to hook up an iPad and iPhone to it. Everything else uses Ethernet.

    It should work fine with the uverse..
    The TC should be in bridge mode.. you create a wireless network.. with either the same name (ssid) as the uverse and same security.. or a different name.. make sure your devices link to it.. no luck..
    Try fixing the wireless name differently for 5ghz and use fixed wireless channels..
    There is lots of complaints about iphone 5 in particular having issues with the new AC version TC and AEBS.
    Just do a search.
    https://discussions.apple.com/message/22994041#22994041
    https://discussions.apple.com/message/22994273#22994273
    https://discussions.apple.com/message/22955741#22955741
    https://discussions.apple.com/message/22929157#22929157
    https://discussions.apple.com/message/22907334#22907334
    https://discussions.apple.com/message/22883758#22883758
    That is posts directly related for sept.. not all will be relevant.. but enough to show you are suffering with others.

  • New time machine WDS frustration

    I bought a new time machine (dual channel) and planned on using my old APExtreme downstairs to pick up the speed to n. I also have an old g APExpress that my printer is hooked up to. Plugged in the TM and set up no problem, grabbed the express and did the setup no problem. The Extreme on the other hand will not set-up. If I try to put the TM in WDS mode which is the only way I can get the AE to connect, the TM sits green with the amber blink every minute or so until it finally quits and says WDS fail no other apple devices available. The correct MAC addresses are put in all three, Main(TM) and both the remote addresses in the Main.
    I've tried to do everything the Apple way and the extreme will not connect at all, when I manually set up a WDS everything connects for about 10 minutes until the TM fails and restarts in normal mode.
    HELP!!

    Welcome to the discussions!
    Can you clarify if your old AirPort Extreme is capable of wireless "n" speeds?
    If it is, would you consider a setup using your Time Capsule and Extreme that would "extend a wireless network" rather than create a WDS?
    The reason I ask is that with a WDS setup using the Time Capsule, Airport Extreme and your "g" Express, you may not be aware that this would cut the bandwidth of your wireless network by 75%. That is a tremendous loss in performance.
    The "extend a wireless network" setup would utilize only your Time Capsule and the Extreme (providing that it is "n" capable). This would provide faster speeds and far better performance than the WDS arrangement. Post back if you are interested.

  • Tips on Installing a new Time Machine??

    I just upgraded to a iMac 27 and also purchased a 2TB Airport Time Capsule. I'm wanting to use this new Time Capsule as my Time Machine device and replace my previous 1TB external drive.  Is there a best way to do that?  Can I keep my old Time Machine backup and somehow tranfer it to the new Time Machine or do I just start afresh with the the Time Capsule?  Please advise the best way to transition my Time Machine backup to the new external drive.

    CraigT54 wrote:
    - If you want to copy from a local to a network - is that me?  My old system was a direct USB line to an external drive used as Time Machine. Now I will start a new Time Capsule which will connect by WIFI to my desk top. Since I'm using WIFI does that mean the new Time Capsule is on a Network?
    I THINK so (I am not 100% certain, I use Time Machine with a direct FireWire connection).  I am not going to guess and mislead you.
    However, I might use an ethernet cable to to speed the initial copying does that make the new Time Capsule a local? 
    Again I cannot give you a definitive answer, but just do it.  A full wireless backup will take a long time. 
    If you run into problems post back.  If need be, I may be able to commandeer assistance. 
    Ciao.

  • Time machine was not working.  I bought a new time machine and migrated time machine files to new time capsule; not recognized by yosemite

    Time machine was not working after yosemite upgrade on new and old MacBooks in my house.  I bought a new time machine and migrated time machine files to new time capsule. I changed the names of the older sparse bundles to the default values.  Yosemite still does not recognize them. 

    I presume the bought a time machine means a time capsule.
    How did you migrate the Time Machine files?
    From where? A Time Capsule or external drive?
    It is difficult to get TM working with Yosemite.. since it doesn't work after the upgrade on the old TM backup.. it will not work on the migrated files either.
    You simply start a new backup and store the old backups for a few months until you are ready to dump them.
    The instructions for inheriting old backups is B5 and B6 here.
    http://pondini.org/TM/Troubleshooting.html
    However it is just unlikely to work.. TM in Yosemite is very different. Broken even.
    I also strongly recommend people to use Carbon Copy Cloner or some other 3rd party backup until Apple get the bugs fixed. And after several months.. they are still rampant.

  • New Time Machine can't wifi iPad, iPhone etc

    Just purchased a new time machine. I have an internet connection but for some reason no Wifi. My iPad, iPhone and other items sees it and will accept my password but doesn't connect.

    The wifi is definitely problematic on some iOS devices..
    Set wireless names to short, no spaces.. pure alphanumeric.. and different for both 2.4ghz and 5ghz.
    Fix and lock the wieless channels.. most important is 2.4ghz where you need to pick between, 1, 6, 11 (13 ETSI) and try each of those in turn.. but I suggest you start 11.

  • Hi, I'm trying to set up my Time Machine, but I get this message: The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again. how to resolve?

    Hi, I'm trying to set up my Time Machine, but I get this message: The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again. how to resolve?

    Did you reboot the TC? That is always the first step.
    Reboot the whole network if that is not enough.
    If you still have issues.. come back to us but generally the best way is to factory reset the TC and start over.
    We need a bit more info on the whole network layout and what OS you are running. What model TC you have??

  • I am trying to setup my new time capsule but it is not working. after entering the airport utility and locating the TC, after I tell the program to continue, the unit just disappear and the setup menu says there is an error. Any idea of what is happening?

    I am trying to setup my new time capsule but it is not working. after entering the airport utility and locating the TC, after I tell the program to continue, the unit just disappear from the menu and the setup menu says there is an error. I tried using the wireless connection, and also the cable, but none worked. Any idea of what could be happening?

    What are you setting it up as.. join wireless network .. the very worst setup, it will disappear.. reboot the whole network in order modem. router TC.. clients and it will likely reappear.
    Tell us what network setup you are using..
    If you setup with cable to a computer completely isolated from the network with TC also isolated.. finish the setup of everything you want. .before update.. then plug it into the network. .then restart everything in correct order.. it will work most of the time.

  • I tried to manually clear my Time Machine back up drive (a La Cie). But now the Trash is filled with files (over 130,000) and it doesn't seem to want to trash them - how do I get rid of them now in a quicker way?

    I tried to manually clear my Time Machine back up drive (a La Cie) of some of the older backups. But now the Trash is filled with files (over 130,000) and it doesn't seem to want to trash them - it's taking forever!! how do I get rid of them now in a quicker way?

    dear Sue
    i've tried the alt solution to empty trash but it does not work
    I still got the -8003 error
    for emptying time machine backups that i foolishly put in the trash
    i've also tried this solution using terminal and it did not work either
    http://www.imore.com/how-force-empty-trash-your-mac-using-terminal
    any help you might offer would be greatly appreciated
    i am using a 24 inch iMac
    OSX 10.6.8
    Message was edited by: summer_laughter

  • I need to erase my hard drive and start anew, will time Machine(external drive) and all the discs I got with my computer be enough to restart things

    I need to erase my hard drive and start anew, will time Machine(external drive) and all the discs I got with my computer be enough to restart things.  And secondly does RAM memory cards go bad.  Here's the info on my IMac:
    Model Name:          iMac
      Model Identifier:          iMac6,1
      Processor Name:          Intel Core 2 Duo
      Processor Speed:          2.16 GHz
      Number Of Processors:          1
      Total Number Of Cores:          2
      L2 Cache:          4 MB
      Memory:          3 GB
      Bus Speed:          667 MHz
      Boot ROM Version:          IM61.0093.B07
      SMC Version (system):          1.10f2

    I need to erase my hard drive and start anew
    Why do you feel you need to do this? That is such a 'Windows thing' to do!
    And secondly does RAM memory cards go bad
    Very rarely, but nothing in life is guaranteed (except death and taxes)! If you purchased RAM from a reputable source like Crucial or OWC it will carry a lifetime warranty.

Maybe you are looking for

  • Relationship between datablocks

    Gurus, I've been working with OAF for the past few years. I'm currently attempting some changes to a custom ERP form developed by a guy who has left the company. The objective was to add several columns to the canvas and related datablock. I've alrea

  • Change Alternative Item Quantity in Production  Order BOM

    Hi Gurus, I woould like to ask how can I make the Alternative item quantity to become editable. As of now, the system will calculate the percentage in the BOM and default it in the Production order. Now I have a requirement that in the Production ord

  • Mail Merge using HTML Office 2010 Service Pack 2 doesn't send

    I have a user who sends out mailings several times a week using a Microsoft Word Mailmerge. He recently had his physical PC upgraded and we gave him a computer with a fresh install of the same programs he had before. When the mail merge is accessed e

  • Virtual InfoCube - Data Selection Logic

    Hi, I have a query that accesses a Virtual InfoProvider.  Anyone have an example of the code required to access or use the query selections in the InfoProvider Function Module?  The Virtual InfoProvider "How To" doesn't show this... Thanks,

  • Ipad hung up and will not turn off

    I was recently playing a hidden object game on my IPad 5.  The entire thing just hung up it will not even let me turn it off. Help