Trying to sync my iPad 4, gets to step 4 of 7 (finding purchased items) and just stops forever!!

I was having problems with iTunes when i plugged in my iPad as all that came up was 'iPad' i stead of the usual summary and called support and no one knew what to do. I figured put how to sync for now but now it freezes when it gets to step 4. It's happened before and just fixed and to my iPhone too. :( I don't Know if I need to sync my iPad after each purchase (I buy lots of movies in iTunes) or what the eff is going on! Please someone help!!
Ps I'm on a windows 7 PC if that matters to anyone (joining the Mac side soon)

Devices can only sync to one library at a time. You can, however, have multiple copies of libraries on different computers though it can be tricky making sure they are always synchronized. You can put your Windows iTunes on your Mac.
Moving a library: Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its sub-folders and files) intact to the other drive. Hold down the option (alt) key (shift on Windows) and open iTunes. At the prompt to create or choose a library choose the copied iTunes folder.
When this is to a new computer put the copied iTunes folder in the default location of Macintosh HD > Users > *User Name* > Music then you don't even need to start with the option key held down, iTunes will automatically look for it there. (Make sure there isn't anything already in the iTunes folder there that you want to keep since you will be replacing it with the one you are moving.)

Similar Messages

Itunes freezes at "finding purchased items" when syncing itouch!?!!?

So I bought an Ipod touch 3rd generation from my friend about 4 months ago. it was working fine and syncing with itunes perfectly. then, about 2 months ago i updated my itunes to itunes 10.2.2 and that was a total mistake. i would open itunes and it would run slow, then when i tried syncing my ipod it would always freeze at "finding purchased items" and i had to force quit every time. i figured i would just wait for another update. now, a couple months later, ive updated to itunes 10.3.1, in high hopes that it would work. but still, nothing. it continues to freeze at "finding purchased items" I've tried to sync my old Ipod nano to the same itunes library and it worked fine! it's just not working with my itouch!!!
Ive read up on it and done all of the following:
Deleted ibooks
Sync from back up
Reinstall itunes
Restore itunes
Made a new library
Turned off home sharing
Manually synced music
Unsubscribed to podcasts
Allow it to attempt to sync overnight
And many more things!!!!!
And just now i tried syncing it again and now it began freezing at step 2:preparing to sync!
the ONLY conclusion that i can come to is authorizing my computer. Since i bought the ipod off of my friend we decided to share an itunes account so that i could purchase stuff using her itunes account. since i got the ipod i HAVE made many purchases using her account. but when i tried authorizing my computer to her account it says something like "this account can only be authoorized to 5 computers" the problem is, i really need it to sync to more than 5!?
This has been going on for too long and now its getting extremely frustrating for me. I am a teen and I would love to listen to the newest music! so this is a real problem for me. Someone, PLEASE HELP!!!!! AND FAST!!!!!!!!!!
-Ipod touch 3rd Gen
-Windows
Screenshot of how it froze just now.....

i just found out how to deauthorize all computers. i deauthorized them and am re-syncing the ipod now-hope it works!

Trying to sync my IPad but can't get it to "communicate" with my computer. Keeps telling me "not connecting"

I have been trying to Sync my IPAD to my computer for over an hour, I cannot get it to show that it's "plugged" in. I keep getting the "not charging" showing in my upper corner. Is there anything I can do to get it to sync?
There is nothing wrong with the cable as I just synced my IPHONE and have synced with my IPAD in the past. I am beyond frustrated.

Let me take up the comment by King Penguin who is right about the charging issue with some computers: not all USB 2 ports are equal apparently. However, I did read somewhere that even those that are not showing a charging may allow some trickle-charging to occur (take you about 12 hours to notice anything).
However, I think the problem here is that not only is charging not taking place, but the iPad is not shown in the sidebar. There are usually two possible causes here: the hardware (which in BrookeLeigh's case could be the iPad or its connector) or the software.
In the latter case, no iOS device will probably be shown (IPad, iPhone or iPod touch), which could be what is afflicting tahnehdo. Nonetheless, before trying some of the fixes Apple suggests, a check with another cable (or computer -- be careful not to sync) might tell you if this is hardware.
If not, Apple KB documents are useful in tracking down and fixing the problem. Start with this http://www.apple.com/support/iphone/assistant/itunes/ Troubleshooting guide and work your way through. Note there are different processes for Windows and Macs.
It would be helpful if you could put some more information as even knowledge of the OS will mean a different approach may need to be taken. We do not know if it is iPad 1 or 2, the OS, the computer you have or if you have other iOS devices that could help you in analysis.

When trying to sync my iPad I am getting a message stating " iTunes could not connect to the iPad "iPad" because an error occurred while reading the device

When trying to sync my iPad I am getting a message stating that iTunes could not connect to the iPad "iPad " because an error occurred while reading from the device

Hi Centreless,
If you have difficulty with your iPad not being able to connect to iTunes in order to sync, you may want to try the troubleshooting steps in this article -
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks for using Apple Support Communities.
Best,
Brett L

Does anyone get failure EXC_BAD_ACCESS (SIGBUS) when trying to Sync your Ipad with Itunes ?

Hello,
I encounter a problem when trying to sync my iPad.
The problem occurs after a few seconds when syncing and after that everytime when trying to open iTunes.
I did not install anything in particular and have still over 20gb of free space on my hard disk.
The first lines of the error message are displayed below.
I have tried everything I found on the internet (such as deleting a specific font in my font library), but nothing really made the error disappear.
Did anyone encounter the same problem and got rid of it ?
thanks in advance,
mathieu
Process:         iTunes [2096]
Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:      com.apple.iTunes
Version:         11.0.4 (11.0.4)
Build Info:      iTunes-1104004001000000~1
Code Type:       X86 (Native)
Parent Process: launchd [92]
Date/Time:       2013-08-04 18:42:31.452 +0200
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          70280 sec
Crashes Since Last Report:           54
Per-App Interval Since Last Report: 13023 sec
Per-App Crashes Since Last Report:   54
Anonymous UUID:                      189400FA-CFC7-497D-BE9C-E3D180862647
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x0000000020a33000
Crashed Thread: 16
Thread 0: Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib                       0x95e49afa mach_msg_trap + 10
1   libSystem.B.dylib                       0x95e4a267 mach_msg + 68
2   com.apple.CoreFoundation                0x916e32df __CFRunLoopRun + 2079
3   com.apple.CoreFoundation                0x916e23c4 CFRunLoopRunSpecific + 452
4   com.apple.CoreFoundation                0x916e21f1 CFRunLoopRunInMode + 97
5   com.apple.HIToolbox                     0x9759de04 RunCurrentEventLoopInMode + 392
6   com.apple.HIToolbox                     0x9759dbb9 ReceiveNextEventCommon + 354
7   com.apple.HIToolbox                     0x9759da3e BlockUntilNextEventMatchingListInMode + 81
8   com.apple.AppKit                        0x968d7595 _DPSNextEvent + 847
9   com.apple.AppKit                        0x968d6dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
10 com.apple.AppKit                        0x968991f3 -[NSApplication run] + 821
11 com.apple.iTunes                        0x0017d76f 0x1000 + 1558383
12 com.apple.iTunes                        0x0017d5e9 0x1000 + 1557993

I have the same problem recently.
I emailed them, and a tech/support person emailed me back and told me it was a potential third party app causing it.
She said if you have any: web accelerators, firewall, or other stuff running it would cause it, but I tried to disable and unistall programs and still the same problem.
Also I tried to uninstall and start fresh and same deal, even with a new stand alone version, same problem.
I keep getting a bad kernel error when it crashes, check out here:
Exception Type: EXCBADACCESS (SIGBUS) Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000096 Crashed Thread: 0 Dispatch queue: com.apple.main-thread
And I have no idea how to fix? Can anyone help?
  Wes

When trying to sync my iPad to my computer, I get the error "the iPad is synced with another iTunes library.

When trying to sync my iPad to my computer, I get the error "the iPad is synced with another iTunes library. An iPad can be synced with only one iTunes library at a time." I only have one iTunes account, so I am a little confused. If I select the option to "Transfer Purchases, I get an error message that says "Attempting to copy to the disk failed. You do not have enough access privileges for this operation."
Any suggestions is appreciated.

Have you synced to this computer before?

I am trying to sync my ipad with my computer and keep getting the following message: iTunes could not check for an update to the carrier settings in your ipad. an unknown error occurs (1631). what do I do??

am trying to sync my ipad with my computer and keep getting the following message: iTunes could not check for an update to the carrier settings in your ipad. an unknown error occurs (1631). what do I do??

The search bar can be very valuable...........
In using it, I found out other's have had this issue and it likely means you have a 3G iPad? If you do, go into settings and turn off cellular data, then try to update again and you should be OK........

I'm trying to sync my ipad to the itunes library - but I get an error message saying I Tunes Library full. What can I do?

I have an Ipad 2. I am trying to sync my ipad to the itunes library, but I get an error message - saying the itunes library is full. How can that be? I've deleted lots from the library to see if that would help - but it still states I am about 25gb short. Can anyone help what to do?

Could any of the music have been sourced on an external USB drive or a network drive? In iTunes, go to one of the songs that won't sync. Bring up the info page, and look at the location of that song on the disk. Does that file and path exist? That could be your problem, especially if they were on a USB drive you forgot about.

I've spent 6 hours trying to update my iPad, and it doesn't work. It can't get past trying to back up, and just stops and gives an error code. I've deleted the backup, re-synced, and tried again and still no luck. What do I do now?

I've spent 6 hours trying to update my iPad, and it doesn't work. It can't get past trying to back up, and just stops and gives an error code. I've deleted the backup, re-synced, and tried again and still no luck. What do I do now?

I am not running any antivirus software on my Mac, and I have the firewall shut off. Any other ideas? I have not problem downloading all other Apple software updates. I downloaded the latest iTunes software before starting the iPad update process.

HT1848 I'm trying to sync my ipad mini with itunes and i get an error message '' there is no free space on your ipad mini''..... any ideas on how to empty some space on ipad mini manually? currently i run on 6.0.2

I'm trying to sync my ipad mini with itunes and i get an error message '' there is no free space on your ipad mini''..... any ideas on how to empty some space on ipad mini manually? currently i run on 6.0.2

iOS device backups are stored in your iTunes library.
Move your iTunes library to an external drive.

I'm getting an error message 'Apple Mobile Device service is not started' when trying to sync my ipad to my desktop computer

I'm getting an error message 'Apple Mobile Device service is not started' when trying to sync my ipad to my desktop computer. This usually works fine, so I don't know what I did to keep it form working.

Are you using Windows? This tells you how to restart the AMDS for Windows.
http://support.apple.com/kb/ts1567

In trying to sync my iPad w/my MPB using iTunes, I get the following error message: "The iPad cannot be synced. An unknown error occurred (1140). Any hints/ideas on how to fix?

In trying to sync my iPad (3d gen) w/my MPB using iTunes, I get the following error: "the iPad cannot be suynced. An unknown error occurred (1140). Can anyone give me a suggested fix, please?

ok---I stopped the sync process of photos and now everything else syncs but still cannot eject my ipod. Will try other tips on this website. Thank you

When trying to sync my iPad to iTunes, I get the message that iPad cannot be used as the Apple Mobile Device Service not started.

When trying to sync my iPad to iTunes, I get the message that iPad cannot be used because Apple Mobile Device Service not started.

If you are on a PC then there are instructions here for starting it http://support.apple.com/kb/TS1567 . If you are on a Mac then see this page http://support.apple.com/kb/HT1747

HT201272 I tried to sync my iPad to iMac and now some of my apps areno longer on my iPad. How do I get them back?

I tried to sync my iPad to my iMac and now some of my apps are no longer on my iPad. How do I get them back on my iPad?

You can either re-download them directly on the iPad from the Purchased tab in the App Store app, or re-download them on your computer's iTunes via the Purchased link under Quick Links on the right-hand side of the iTunes store home page and then sync them to the iPad : re-downloading.

HT4623 While trying to sync my ipad, it became stuck in the recovery mode and I get error messages when I try to recover

While trying to sync my IPAD with ITUNES, my IPAD when into recovery mode and I keep getting error messages when I try to recover it.

What might these error messages say?

Trying to sync my iPad 4, gets to step 4 of 7 (finding purchased items) and just stops forever!!

Similar Messages

Maybe you are looking for