Trying to sync my purchases..
why can't i sync my purchased movies and shows to my iPad, keep receiving error message that video format is not supported?
Ok..
When I click update software it says there is no new software for my computer at this time
You need to upgrade your MacBook in order to activate, restore, backup, and sync the iPad.
Click this link: http://store.apple.com/us/product/MC573Z/A?mco=MTY3ODQ5OTY
Look for this:
Upgrade your Mac experience.
With Snow Leopard, iLife ’’11, and iWork all in one box, the Mac Box Set is the best way to upgrade your Mac experience, especially if you’re still using Mac OS X Tiger.
Carolyn
Similar Messages
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I just want to know how to sync my music from my apple id onto my new account on the family computer. Currently itunes warns that the computer is already linked to an account and if i proceed then no music can by auto downloaded or downloaded for 90 days. My issue is that it is a different account then the main account so i do not understand why..
Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books. -
A book I purchased from itunes store downloaded OK and shows up on my PC but does not show up in ibooks on my ipod touch. I tried manually syncing and rebooting which did not help. From the pc in the itunes store the book shows up in the purchased list. From the ipod, the purchased list from the store is empty. Actually, the book does not exist when trying to search for it at the store from the ipod. I'm confused. Any solution or suggestion?
The book is in ibooks format. The extension is ".ibooks". I did delete it from itunes and download it again from the store a few times. I tried updating my ibooks app. I even sent it to the ipod through dropbox. I looked through all the settings I could find in itunes and ipod. So far no matter what I do, ibooks does not see this book.
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I just got a new macbook pro. How do I get the 900+ songs that I took off of cds into iTunes on my computer from my iPhone. I had no problems syncing the music I had purchased from iTunes. I have tried to sync it using iTunes match, this did not work. I would like to have access to my full library without going into the user profile of my old computer, which is on my new computers hard drive. I would like to eventually delete the old profile so that I have more space on my hard drive.
http://support.apple.com/kb/HT4527?viewlocale=en_US&locale=en_US
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All of my purchases from iTunes are stored on my iPhone and taking up all of my memory. I want to store the music in iCloud if possible, but I can't get it to work. I tried to sync my phone to iTunes, but the library on my computer is all screwed up! I backed up my library to my harddrive, but now a lot of the songs aren't there and the ones that are there have multiple duplicates! If I try to sync my phone to my computer I'm afraid it will sync to the current library on my computer and I will lose all of the music on my phone! HELP this is driving me crazy!
There's a menu choice (I think under "Files") that lets you sync purchased items on a device back to itunes. Look for that.
iCloud does not store music. If you want to do that you'd have to subscribe to itunes Match, but to get music to the match servers, you need the music in the itunes library on your computer. -
My new purchases will not sync into my playlist and get and will not show up on my iphone playlist of the same name, and I just tried to sync a new cd into my library and it is not showing up on my iphone.
Hello there, Capricious13.
There are great pointers in the following Knowledge Base article. Depending on where you see the content and where you want to get it to, this should guide you to putting it in the right place:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
Hi I am trying to sync my ip3 but wont allow me to transfer music purchased on the phone to itunes on the laptop. States I have 5 authorised computers on my account but when i logg into my itunes account it only identifies 1 so i carn't deactive all to start again? I am trying to backup data fom myip3 to put on ip4 so carnt even complete sync atm Any ideas on what to do??
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.
If your sister doesn't know the password for her old ID, and if her old ID is an earlier version of her current ID, she needs to temporarily recreate the old ID so you can delete if from your phone using her current password. To do this, have her go to https://appleid.apple.com, click Manage my Apple ID and sign in with her current iCloud ID. Click edit next to the primary email account, change it back to her old email address and save the change. Then edit the name of the account to change it back to her old email address. You can now use the password for her current ID to turn off Find My iDevice on your device, even though it prompts you for the password for her old account ID. After you do this, Next, have your sister recreate her current ID again by going back to https://appleid.apple.com and changing her primary email address and iCloud ID name back to the way it was.
Then your can save any photo stream photos that you wish to keep to the camera roll on your device, then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted. You will be prompted to either keep or delete the iCloud data from your device. If the data is already in another account you can choose Delete. If you need to migrate it to another account, choose Keep, then choose Merge when signing into the new account. -
I purchased a new iMac, I have an old iPod mini I am trying to sync my iTunes library on my new Mac with my iPod. I purchsed additional music yesterday but I cannot get it to sync to load the music from my computer to my iPod.
From Here http://support.apple.com/kb/HE37
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs. -
I have just purchased a 5S iphone, when I tried to sync with my Imac it comes up with "...requires iTunes version 11.1 or later.." my iTunes version is 10.6.3, I rechecked software updates but says there is no updates required??? I checked when last auto update was done which was 01/07/12 I also tried downloading from web iTunes version 11.1.5 but it wont load because I don't have min version 10.6.8. What can I do to sort this out? Note: I am a not computer savy so be easy on me.
If your computer is running an OS X prior to Snow Leopard 10.6,
the answer (if it is an Intel-based Mac; not old PowerPC model)
would be to buy the retail Snow Leopard 10.6 DVD from Apple
for about $20, and install it. Then update that to 10.6.8 by using
the installed Snow Leopard online to get Combo Update v1.1 for
Snow Leopard 10.6.8. After that is installed & updated, run the
system's Software Update again, to see what else is available to
that system.
Later systems can then be looked into at Mac App Store, once
the computer is running Snow Leopard 10.6.8.
And if your computer is a Power PC (G4/G5, etc) and has no
Core2Duo kind of CPU -- See "About this Mac" in apple menu
to disclose the general info about your Mac. Also you can see
even more by clicking on "More Info" when looking in there...
If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
Hopefully this helps.
Good luck & happy computing! -
I am trying to transfer my purchases from my iPhone 5 to my new Mac computer. I get the message stating that it can only be synced with one computer at a time. I have tried the 2 other ways and I get no options to transfer my purchases. Help?
If you see Devices in the big list on the left-hand side of iTunes, it should show the name of your iPhone right below it. You can right-click (or hold ctrl and left click) on the name of the iPhone there, and choose "transfer purchases from iPhone".
If you're on iTunes 11, you won't see the big list of the left until you go to the View menu at the very top (where you see iTunes/File/Edit/View/etc) and choose Show Sidebar. Then do the same thing: right-click or ctrl and left-click on the iPhone's name below Devices and "transfer purchases from iPhone".
It'll ask you to authorize the computer for your Apple ID if you haven't yet; to do that, you just type your Apple ID and password in when it asks. If it says you are not authorized but doesn't automatically give you an option to do so, then you can go to the Store menu at the very top and choose "authorize this computer". -
I purchased a itunes card an downloaded the new itunes version on my PC. I then went to the itunes Store and purchased music. Now I'm trying to sync it onto my ipod touch and it is not working. What am I doing wrong?
What exactly happens when you place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes?
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while trying to sync with my iphone I recieve the message: This computer is no longer authorized for apps that are installed on the iPhone “Terri George’s iPhone”. Would you like to authorize this computer for items purchased from the iTunes Store? When I put in my password and hit authorize, I get a message telling me there was an unknown error (-50). Would love to sync today. Any help would be appreciated.
The -50 error is documented in this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
Here is a synopsis:
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network. -
I am trying to sync my iPad to my computer. When I do, using either WiFi or USB connection, I receive the following message: "This computer is no longer authorized to play purchased items that are on the iPad "XXX". Would you like to authorize this computer for items purchased from the iTunes Store?" I have deauthorized and reauthorized repeatedly, and even trashed the SC folder, but the symptom continues. I am using OS 10.9.3. iOS 7.1.1, and iTunes 11.2.2. Suggestions/solutions would be welcome!
A link in the article that Texas Mac Man provided has several troubleshooting steps for "repeated requests for authorization":
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
Take a look to see if any of those steps will clear up you issue.
Cheers,
GB -
Trying to sync my iPod with iTunes and I am getting this message:"This computer is no longer authorized to play purchased items that are on the ipod"... I have deauthorized and reauthorized the account and still getting the same error. I have read and followed the instructions in the support article TS1389. I do NOT have an SC info folder at /Users/Shared/ directory to delete.
I just installed Lion yesterday, and am running iTunes 10.4. First attempt to sync since upgrade.
Thanks
DanYup,
Me too...this is stupid, stupid, stupid. Just purchased my 200 (ish) mac and now I am told that my new Mac Book pro is not "authorized".
Which if my 200 macs are authorized. Can someone please tell me???
I "deauthorized" my old MBP and still told I cannot use my iPhone with iTunes.
Interesting that my old $2500 MBP, my new $3000 MBP and my $500 iPhone all cannot work cuz of some pinhead's decision to use this assorization process.
Yes I am very, very, very mad. -
Hello Apple and the iTunes Windows PC users community.
I am trying to sync films that I have converted from purchased DVD to mp4 format locally, not purchases from the online store. The mp4s all appear and play successfully in my iTunes application but will not sync across to the iPod film library folder.
For your information: I am using iTunes 11.1.3.8 on a Windows 7 64bit machine with 500GB hard disk and 8GB of Ram in the UK.
I have restored the iPod classic 160GB three times now to see if it was a hardware problem with no joy. Each time all the music restores properly as do the podcasts and all the items in TV programmes all appear to sync and work fine.
I have also tried to copy films into the TV Programmes to get around it with no joy. They always go to the films section to start with. It is just the Films library that does not sync - all others work perfectly. As a last resort I have uninstalled and re-installed iTunes with no joy either.
I am technically savvy and have gone through the itunes and ipod settings but nothing appears to make a difference - This is the first time I have had to post here as I can usually solve the majority of the ipod anomilies but this one has me flummoxed.
Has the film encoding type changed in the newest itunes update? - Has this happened to anybody else and is it a hardware, software, or operating system problem.Having uninstalled the current version 11.1.3.8 and loaded and older version of iTunes 10.7.0.21 I can now categorically confirm that the newest update seems to be causing the problem as the films and TV Programmes are syncing perfectly on this older version.
If you are going to do this please dont forget to remove the ' iTunes Library.itl' file as this stops the older versions from running as I've just found out
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