Trying to sync new iPhone 6 plus with Itunes on PC

trying to sync new iPhone 6 plus with Itunes on PC

Good.  I hope it's going well!
If not, you should know you need a recent copy of iTunes on your computer.
You should also check out the iPhone Manual:
iPhone User Guide for iOS 8.1
Otherwise, if you are looking for help, it would be good if you told us exactly what your issues are.  What do you see?  What happens (or does not happen)?

Similar Messages

  • Can't sync new iPhone 4 with iTunes without it locking up iTunes

    Got my new iPhone 4 last Friday. They tell me I need to register it and sync it. Didn't get around to trying that until yesterday. Tried most of the day and night last night, using iTunes 9.whatever it was. Kept on locking up iTunes. Tried deleting iTunes, reinstalling it and trying again. Didn't work. Even trying to register the phone made iTunes lock up.
    Downloaded iTunes 10 last night. Have the same situation, BUT, it finally did allow me to finally register my phone this afternoon. Thought the problem was solved. Still won't allow me to sync.
    Sync starts up (took it off the auto-sync setting) and it says it is going to backup the device - Step 1. Sometimes the progress bar moves 1/4 inch, sometimes 1/2 inch. Sometimes it just has the moving pattern on it. Once or twice, it actually got to Step 2, whatever that is. It always locks up. I've left it running for hours... still won't work.
    Was told to delete iTunes, restart, delete trash and reinstall it. Tried that SEVERAL times, still didn't work. Was told to delete some other files (the IT guy was standing beside me because I have NO clue as to what to do with these files) - at least 1 file from the Library and not certain where the others were. That didn't work either. It just keeps on locking up iTunes and quite often, when I check with Force Quit, it shows that iTunes isn't responding. I repaired disk permissions. Didn't work. I unchecked what to sync - just trying to sync Apps now, and it still doesn't work.
    All software is up-to-date on both the phone as well as my MBP. I'm at a loss. Anyone have any ideas?
    Just tried it again and just plugging in the iPhone caused the beach ball to start spinning. I've GOT to be doing something wrong, but I'm at a loss.
    Thanks in advance for your help.

    After purchasing a new iPhone 5S I had a problem syncing iTunes with the iPhone...At the Apple Store, the Service Rep backed up my iPhone to iCloud in order to transfer all data from the old phone to the new phone. At home when I tried to sync iTunes with my new iPhone 5S, iTunes would not recognize my new phone. I discovered iTunes was configured to back up data to my Mac hard drive and the iPhone was configured to back up data to iCloud. There was a conflict, subsequently causing iTunes to not recognize my new iPhone 5S. My solution was to delete iCloud from the iPhone. After doing this, iTunes synced with the iPhone with no problems. No data was lost and syncing occurred normally.
    I recommend these as possible solutions:
    1) The Apple store will back up your phone using iCloud. Make sure that iTunes is configured to back up to iCloud before you plug your new phone into iTunes for syncing/back-up. If your iTunes is configured to back up data to your hard drive, ensure that the Apple Store does not back up your phone data to iCloud. You will have to back up all iPhone data yourself at home on iTunes.
    2) If they insist on backing up your phone data to iCloud from your old phone to your new phone then, be sure to delete the iCloud account off your new phone before you try to sync your new phone to iTunes.
    I used the 2nd solution to solve my syncing issues. Everything works great now. iTunes recognized my new phone and can now sync/back-up data with out problems, error messages or loss of data.
    Hope this helps everyone out! I intend to get drunk to relieve all the stress and hopefully restore my sanity as a result of having to solve this problem while having to act as my own Apple support staff!

  • I cannot get past backup while trying to sync the iphone 4s with itunes 10 using windows xp.  How do i fix this?

    I have uninstalled and reinstalled and it is still not syncing right through past backing up.

    Did you try another USB cable to rule out a hardware problem?
    Reorganizing the library and clearing the photo cache can also help:
    iTunes: Understanding iTunes Media Organization
    iTunes: Understanding the iPod Photo Cache folder

  • Erratic syncing on iPhone 5s with iTunes 11

    I am going crazy trying to sync my iPhone 5s with iTunes 11.1.3.8. There is plenty of space as my iPhone is 64gb with apparantly 36.5gb available. Approx. 15.4gb of this is currently taken up by music, but it should be far more. I don't know if it is an iTunes problem or an iPhone problem - or both!
    I've always added music to my iPhone manually by dragging folders on to the device in iTunes (with "manually manage music" ticked in the settings). This never used to cause any problems, and I prefer it to having all my music choices in iTunes as I have different devices with different capacity etc.
    Since using my new iPhone, syncing is going wrong every time in strange and unpredictable ways:
    1. Not all the music will sync, seemingly at random.
    Some albums have the grey circle next to them and won't add whether I delete and re-add or not
    Some albums had the grey circle but synced when I deleted and re-added (these are the same type of files and from the same source as the ones that still don't sync)
    Some music suddenly shows up with the ! symbol and won't sync, for no reason - sometimes this is even a random selection of tracks on the same album stored in the same location.
    Some music appears in iTunes as though it is on the device, but doesn't show in the iPhone e.g. out of dozens of Bowie songs only 2 show up on the phone
    The last time I synced I added an audiobook of short stories, with each story as a track. When I went to listen to it this morning, around two thirds of the tracks had randomly disappeared. After syncing they seem to be back, but I have no idea why they vanished last time and if it will happen again.
    Sometimes after syncing a whole playlist will have gone blank in the iPhone i.e. tracks aren't there, but when I connect to iTunes the playlist appears as it should be. Syncing sometimes fixes this, but might then empty another playlist...
    2. I manually set compilation albums to "sort by album artist" e.g. changing my short stories audiobook to show under Artists as "Short Stories" rather than each author as an album with 1 track. At random, when I am looking through artists on my iPhone I notice that one or two albums have ungrouped, even though I didn't touch any settings in between.
    3. When I'm connected to iTunes the usage bar at the bottom seems to fluctuate randomly sometimes. Currently, having just synced, it shows 15.4gb audio with 36.44gb free. Ok now I added 1 album which is 92.5mb and synced - just that one chance.. Usage bar now reads 21.76gb audio with 30.08gb free. Now I'm adding a 173mb folder of 2 albums and syncing. Usage bar now reads 15.51gb with 36.16gb free. Somehow after adding 3 albums and not changing anything else, I end up with more space than before??
    I'm at a loss as to why iTunes/my iPhone is behaving so erratically. Perhaps the above are seperate, unrelated problems, but I'm writing them all here in case they are all linked to one problem.
    I have tried syncing using the original cable and over wifi. Have also rebooted the phone and restarted, to no avail.
    Please help me with some suggestions of what is going on and how to fix it? Let me know if you need any more info.

    Hit there tayls22,
    It sounds as if you are having some issues with your ability to create a backup in iTunes of your iPhone, which prevents you from completing the sync process. I have an article for you that can help you troubleshoot this issue further, and it can be found below:
    If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
    http://support.apple.com/en-us/HT203271
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • HT1386 I am trying to setup my new iPhone 5s with iTunes, but after I have synced everything te screen continues to say connected to iTunes, how do I continue with setting up my phone?

    I am trying to set up my new iPhone 5s with iTunes, I've connected my phone to the computer and synced all of my apps and music, but the screen on my phone still continues to say connected to iTunes and doesn't seem to be continuing on with the set up. Any ideas on what's wrong?

    Hi Bomag,
    If you are having issues restoring your iPhone and are unable to get past the Connect To iTunes screen, you may find the troubleshooting steps outlined in the following article helpful:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808
    Regards,
    - Brenden

  • HT1386 Syncing new iphone 5 with a mac with itunes 10.6.3. Error message says iphone cannot be used because requires itunes 10.7 or later. Unable to download Itunes 10.7 mac. What do I have to do to import songs from Mac to new Iphone 5 ?

    Syncing new iphone 5 with a Mac with itunes 10.6.3. Error message says iphone cannot be used because requires itunes 10.7 or later. Unable to download Itunes 10.7 to Mac. What do I have to do to import songs from Mac to new Iphone 5 ?

    iOS 6 (which runs on the iPhone 5) requires iTunes 10.7, which requires OS X 10.6.8 or higher.
    Upgrade OS X on your Mac.

  • I'm trying to sync my iPhone 5 with music from my iTunes library!

    I'm trying to sync my iPhone 5 with music from my iTunes library and when i click "sync selected playlists" it tells me i have 501 songs when i know those playlists only contain 120 max! When i untick the playlists the number of songs doesn't change. Nor does it change when i re click the playlists i want! Surely if i do not tick any playlists i'm choosing not to sync any songs? My 16GB phone keeps telling me my interal storage is full. I seem to constantly be backing up and then deleting photos to make room. I have 5.02 GB take up by "other" can anyone tell me what this is? TIA

    Hi Rennagade,
    If you are repeatedly prompted to authorize your computer in iTunes, even after you have already done so, you may want to try the troubleshooting steps outlined in the following article:
    Apple Support: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/ts1389
    Regards,
    - Brenden

  • I am unable to sync my new iphone 4 with itunes.i am unable to see in the device tab, i am unable to sync my new iphone 4 with itunes.i am unable to see in the device tab

    i am unable to sync my new iphone 4 with itunes.i am unable to see in the device tab, i am unable to sync my new iphone 4 with itunes.i am unable to see in the device tab

    Hello Zuhaib,
    Sorry to hear that your iPhone is currently not recognized by iTunes.  I found an article with steps you can take when you experience an issue like this.  I wasn't sure whether you were using a Windows or Mac computer, so I included the respective articles for each:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • While i sync my iphone 4 with itunes 10.5 ,it removes the new applications i have been installed on my phone!

    while i sync my iphone 4 with itunes 10.5 ,it removes the new applications i have been installed on my phone!
    please help my to sync my new applications with my PC

    Unfortunately just saying "OSX" isn't enough in this case because it applies to 10 different system versions.. You have to have at least OSX 10.6 (Snow Leopard).

  • Every time I sync my iphone 4 with itunes my ring custom ring tones change.  I have 7 custom ring tones in itunes.  One time it will load 1 custom ring tone the next it may be 3 then the next it is one again.  The last time it gave me 4 of the 7.

    Every time I sync my iPhone 4 with iTunes the number of my custom ring tones change.  I have 7 custom ring tones listed.   The first time it will load 1 of the ring tones and the next time it will load 3,  The next time it will be back to 1.  If I have assigned one of the custom ring tones and it does not get loaded it goes back to the ring tone that came with the phone.  The last time itunes gave me 4 of the 7 so I have not tried to sync it again.  I am using iTunes 10 (10.4.10), and windows 7.
    Has anyone else had this problem??
    Any ideas to what I need to do??

    Have you ever had all 7 of them synced before? Are these ringtones you made yourself? Is there a chance they could exceed 30 seconds in length? Is there a chance you have moved the original file location on the computer? May need the answers to a couple more questions to try and determine an answer.

  • Please help! I synced my iphone 5 with itunes and it deleted all the current information I had on it and restored all info from my iphone 4.  Can I recover the info I already had on my iphone 5?

    I have had my Iphone 5 for a little while now and today I connected it to Itunes to download a movie to my phone.  I thought I had to restore the phone so I restored it back to my iphone 4.  I deleted all the new ringtones I just bought and I lost all photos and notes I had on my iphone 5.  Is there a way to unsync?? Is there a way to recover what I lost.  I downloaded wondershare but I can't recover from an Iphone 5 and I hadn't synced the iphone 5 with itunes until today but again i restored it back to iphone 4 data.

    It can not do that all by itself.
    When you plugged it in, iTunes said 'Oh goody! You got a new phone! Would you like to make it just like your old phone?'...
    You explicitly said 'Yes'.
    You can't undo that.
    No backup of the current state of the new phone was made. It was wiped and the last backup of your old phone was restored to it.
    Anything you had on the new phone is gone.

  • HT1386 I cannot synch my new iPhone 5 with iTunes

    I cannot synch my new iPhone 5 with iTunes. I have iOS 6.0.2 and on my MacBook Pro Mac OS 10.7.5. Strange enough my iPhone 4 with iOS 6.0.2 I can synch without any problem. Once the iPhone 5 is identified in iTunes (it takes some time) a disk is rotating as 1st step of synchronisation and after around 5 min it stops rotating but nothing has synched.

    I also tried this. But it is still not synching. Only the small disk is rotating. No other error message.
    I suspect there might be something with the phone not in order. Do you know if and where I can delete a synch history on the phone or in iTunes?

  • I get an error message when I sync my iPhone 5 with itunes on a Windows 7 laptop. When I go back to my music there are exclamation marks next to many songs. I have reinstalled iTunes

    I get an error message when I sync my iPhone 5 with iTunes on my Windows 7 Samsung laptop.  I recently backed up all of my data using Samsung Recovery Solution 5 to an external hard drive so that I could restore my laptop.  I put all of my data back on the restored laptop and reinstalled iTunes. After the error message that says that certain items could not be found and the "sync" is finished I go back to my music in iTunes and there are exclamation marks next to many songs.  I follow some instructions regarding the Edit - Preferences - Advanced settings and the exclamation marks go away until I try to sync my phone again.  Then I get the same error message and the exclamation marks return.  I have uninstalled and reinstalled iTunes and the same thing happens again.  I am about to schedule an appointment with the Genius Bar but would like to avoid that if possible.  Thank you in advance for any help. 

    Hello Courtney,
    Thank you for the details of the issue you are experiencing when syncing your music to your iPhone.  It sounds like iTunes is not able to locate the original file for the song to transfer it to your device.  I recommend reviewing the following articles to locate you music files on your computer:
    iTunes: Finding lost media and downloads
    http://support.apple.com/kb/ts1408
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • How can I sync my iphone 3gs with iTunes?

    How can  sync My iPhone 3Gs with iTunes? My phone is activated, but not in service. It's connected to my computer and I have downloaded iTUNES onto my PC?

    Please use the confidential forums created for this purpose:
    iOS 5 beta

  • I am trying to sync my ipod classic with itunes 11.0.4 but cant. Cant find source on itunes either.

    I am trying to sync my ipod classic with itunes 11.0.4 but cant. Cant find source on itunes either. Can anyone tell me what procedure to follow. I also cant find source on itunes. Ipod do show the connection but cant see anywhere on Itunes
    can any one help with any information

    I'm having sync issues too since I've updated to 11.0.4.  My ipod 160 will no longer sync properly or will hang when attempting to sync yet my 4th gen touch doesn't have any problems.  I am thinking about uninstalling it and rolling back to an older version of itunes.

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