Trying to talk to a Manager is such a joke

Question

I have been with Verizon for 9+5 years (they corrected me just now when I said 14 years) and I have just changed carriers. When I ported my number 9 days before my contract end date I was never told I would be charged an early termination fee of $60. From all my questions to make this process seamless was I not told of this by Verizon. It was my understanding that I would pay out the 9 remaining days and get my final bill. Right now I have been on hold with the third person in my quest for a reason why they wouldn't tell me there would be a 9 day term fee FOR 37 MINUTES ALREADY.  Keep in mind I have made two previous calls and since I wanted to talk to a manager I was informed I might have to wait an hour on hold before I talk to one. My gut says they will say the exact same thing "you received paperwork 9+5 years ago regarding your contract and you should know that porting your number out automatically cancels your account thus you paying an early term fee (the 9 days). I understand you were not told that and were willing to pay out your contract for the 9 remaining days but you still have to pay it".
To add to this finale, I recently cancelled a second line that had no contract and they would not pro-rate that for the billing cycle but instead charged me over two weeks of the phone not even being on to extend to the end of their billing cycle!!
-Adrian

Answer 1

Both instances you speak of are clearly described in your customer agreement and what would occur. Not the agreement from 14 years ago. The agreement from the last time you signed a new contract 2 years ago - 9 days.
It is also available on the bottom of any VZW screen