Trying to turn on location services for running app, but all app names greyed out and won't change?

Hi all
Would really appreciate a hand. I'm wanting to track my running using an app which uses GPS to follow my route. The app told me I needed to turn on location services for that app through settings > general > location settings. I can see the names of all the apps there (some set to on, some set to off) going through the privacy menu but everything is greyed out. How do I turn it on?
Thanks in advance

yep, unfortunately can't reset without the passcode either.
With regards to doing a restore, do you mean:
open itunes on my computer
click on my device on the left
go to the device summary
click restore
it then asks if i want to back up before i restore (to which i say no)
then it asks me if i'm sure I want to restore to factory settings and that all of me media and data will be erased and replaced with the newest version ( to which I say yes)
then it takes about 90 mins to do this but when I look at my phone, everything is exactly the same.
Am I missing something? Obviously I'm technologically challenged, but I HAVE to get to the bottom of this!

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The only link these two Apple ID Names have is that they are both associated with the iCloud Account.
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...ONE computer has my wife's phone number in under iMessage and its greyed out ...
I can see the iPhone Numbers in Messages Menu > Preferences > Accounts >iMessages Account pane but they are not greyed out even when not active
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9:52 PM Tuesday; November 27, 2012
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 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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