Trying to understand #STG & Skype Credit vs. subsc...

#STG calling rates reads: "Skype To Go numbers are included when you buy Skype Credit or a subscription, so they don't cost extra to set up. Skype To Go number call costs break down into two parts:"
I have set up a STG number for a user in an approved country and I have a subscription for Unlimited US & Canada minutes. Calling that country, which takes precedence: "Skype Credit" or a "subscription"? If skype credit is not available does the call go through?

I understood it's free, not 100% sure. You need to upload specific identification details in your account (photo ID and proof of address - like a gas bill), not sure if you have to mail them too. Once they had verified the id stuff, they will upgrade it and notify you via email. That's all I know.

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HELP! Trying to renew my skype online number subsc...

Hi,
I first got my ph# 201-285-XXXX and had a 3mth online number subscription for it. ON Jan 8 Skype attempted to renew my 3mth subscription but i had insufficient funds. The funds are now available, and i have 18 days left before the number expires, but the system is saying i cannot use this number, i need a new one. PLEASE HELP ME KEEP THIS PH # ! I do not wnat a new one! Below is the evidence of payment for the last 3mth subscription.
Please help.
Esther
Last payment
Order No. [removed for privacy]
November 9, 2012
$12.05
Last payment
Order No. [removed for privacy]
November 9, 2012
$12.05

Hello,
1. Allow your current Skype Number subscription to expire. You won't lose your number -- it will be held on your account for reactivation for 90 days following the subscription expiration date.
2. After the subscription expires, sign on to your account details. You should be presented with a triangle icon with an exclamation mark inside of it, and be greeted with the message that your Skype Number subscription has expired. Click on the "Reactivate" link, and proceed to renew; at that time,
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Can't purchase skype credit

Hi, I'm not sure if this is the right place to write this, but I couldn't find anything relating to my question.
I've tried to purchase some skype credit and I can't seem to do that for some reason. I went into my account and saw that I have some "pending" which doesn't make sense since the ones pending are from before the last time I got credit as it was delivered. I had a look through my account a little more and noticed that there were even ones pending since early last year, so these are probably ones that didn't work and so I tried again and it then worked. But what I can't understand is why I cannot buy anymore credit and if the reason is because of all the purchases that are still pending, then how do I cancel them as this is extremely annoying!! I cannot seem to contact skype which is even more annoying because I just want this to be fixed asap so I can actually use my account again!!
Any help is greatly appreciated!
Chiara

Have you tried an online text chat?
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Trying to buy Skype credit but it wants me to pay ...

I'm trying to buy Skype credit, but every time I click on the link to buy skype credit, it takes me to a ".tw" page and only gives me the option of buying skype credit in TWD. I'm living in the U.S., and I've changed every single location/address setting I could find to reflect that, but Skype still thinks I'm in Taiwan and requires me to enter in Taiwan-related information that I do not have. How can I fix this?

curiousskyper wrote:
Skype still thinks I'm in Taiwan and requires me to enter in Taiwan-related information that I do not have. How can I fix this?
Hello and welcome to the Skype Community.
That's because you created your account in Taiwan. please contact Skype customer service and ask that your account be unlinked from our Taiwanese Partner.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: My inactive skype credit cannot be reactivated

As per other posters, I have received the email prompting me to reactivate my credit. But yet again the email is misleading (I've seen this before, some time ago & still not rectified). It states:
"But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.".
Firstly, if I log in to my Skype account direct from Skype.com, I do not see any option to 'Reactivate'! I then searched forums and found this link: https://secure.skype.com/portal/settings/credit/reactivate. If I login via this I do get 'Reactivate Skype Credit' at top of screen with a back (left facing) arrow next to it which appears to be the clickable option. However, if I click on this all it does is takes me back to a page saying "Your Skype Credit becomes inactive in nn day(s)." I first assumed there was a time delay on this, but no. I've logged in a few days later and still does not appear to be reactivated.
If Skype send an email, it would help if the instructions bore some relation to the reality! Despite numerous attempts, I still do not appear to have reactivated my credit. PLEASE advise how one can actually do this.
(I am mindful of one of designer Dieter Rams's famous 'ten commandments': "Good design is self-explanatory". In this respect, Skype's website/process certainly isn't good design).

This is really interesting. It seems as if Microsoft/Skype deleted my old posts, or made them difficult to find, and forgot to take me off my own thread. I created this thread sometime ago to find a solution to my inactive skype credit.
I was able to get my credits reactivated, but to the people that asked me how to do it, I couldn't give them an answer. I received an "update internet explorer" post. But at that time, I didn't do any such thing since I do not understand how IE and Skype are related. Nevertheless my credits seemed to reappear. I have since let the credits go back into inactive mode out curiosity. I've logged my post and saved to my records this time, so hopefully, it will stay up, and this problem can keep receiving exposure.
As I typed this I remember now that I posted Skype's terms of conditions. Here is section 9.2 from their February 25, 2015 version of Skype's terms and conditions. It reads:
"9.2 Inactive Skype Credit. If you do not use your Skype Credit for a period of 180 days, (including Skype Credit that has been allocated to you by a Skype Manager administrator or another Skype user) Skype will place your Skype Credit on inactive status. You can reactivate the Skype Credit by following the reactivation link in My Account at https://secure.skype.com/account/credit-reactivate. Reactivated Skype Credit is not refundable."
So, if you haven't tried to go to that link, I would do that first. Hope this helps.

My skype credit is eaten up even after buying subs...

Hi, i bought subscription for calling malaysia. After getting an confirmation, i dialled a malaysian number and was surprised and shocked to learn that the call actually ended up eating my entire skype credit. Can you please help me understand what went wrong?
I would like to get my credit back. Unnecessarily, i ended up adding more credit. I believe this is not fair setvice. Please help.

Hi,
You have activated "Malaysia 120 min to landlines" and you are trying to call mobile numbers. So in this case costs of calls are taken from your Skype Credit.
Perhaps you made a mistake and wanted to but subscription for mobiles and landlines?
If so, then contact Customer Service and refuest a refund.
Please check this FAQ: https://support.skype.com/en/faq/FA297
I hope it helps!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Pay as you go - The Charge against Skype Credit Ra...

Thank you Skype for your Service but I do feel a little let down and don not understand the Charging against my Skype Credit Account ?
I have been trialing the last Free Trial of Worldwide Unlimited Calls. I really only call the USA, so want to buy this Subscription and not the Worldwide and also wanted to compare the savings if I were to just Pay as You Go ?
If I I understand correctly the Pay as you Go rates of 1.6p a minute plus the 3.4p Connection charge.
However, I tried to MAKE two calls to a USA Cell phone and even though I did not even get through.
I had 20p deducted from my existing Skype Credit balance.
Can you explain why ??

As long as you keep renewing your account every 30 days by adding the $15.00 your account will stay active and the money will be carried over up to $1,000.00 dollars. If you have had the cell for more than 6 months you can get a contract or monthly plan and you will be given credit for the money on your phone. I use the extra money for long distance calls since I do not have a long distance carrier on my landline, also if you text you can use it that way. If you put in a $30.00 prepaid card it will be good for 90 days so that would save you $15.00 every 90 days by not buying the $15.00 card every 30 days also you can buy a $100.00 card and it would be good for one year.

Unable to Buy Skype Credit!

I have just tried to buy Skype Credit, but the system
tells me that I have reached my monthly credit limit,
this I don't understand, I didn't know that there was
any limits on purchases.
This block is from Skype, I have tried 2 different cards
and also PayPal, everyone was rejected.
I really need to call Bolivia every day and now I am
unable to do so.
How can I get this block removed?
Mike.

Please check the link below for possible answers-
https://support.skype.com/en/faq/FA417/i-m-having-a-problem-placing-an-order
However, if the issue you are experiencing does not fall under any of the categories mentioned, or if in case you need further assistance or instructions, you can also contact customer service. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Please fix Skype Credit page - it does NOT load pr...

I cannot get the Skype Credit page to load on many of my personal computers (4 to be exact) and also seen this problem on some friends' computers too. I get a page with a "Loading" text and a blue dot above it. That is all.
What I've tried:
- Latest browsers (Chromium, Firefox, Opera)
- Latest Adobe Flash version
- older browsers (FF 3.6, FF 24, Opera 10/11, and IE
The results are consistent across these and the Skype Credit page simply refuses to load/display. All of my personal computers are virus and malware free. In fact, I recently did a fresh Windows 7 install on one of them, and tested the Skype Credit page right after that only to find it didn't work.
Is there some special requirement for that page? Java? Security settings?
Honestly, this is very frustrating! I have never had such problems with any other website before. And if a certain website didn't display properly for me in one browser, I never had problems getting it to work in a different browser.
I should note that *most* other Skype pages work (though not all of them). In any case, I really can't be bothered to go checking each one for you all. All I want to do is Log In so I can Buy some stupid Skype Credit.
Please give me some suggestions on what to do or how to go about this.

Hi, sorry it took me so long to reply. I finally had some time to troubleshoot the issue, and fortunately I found what was wrong .
But first, I must say that I am deeply ashamed, and I apologize to for coming here and blaming Skype, because it turns out the fault is completely mine. The problem was that a while back, a tech buddy of mine sent me his Windows "hosts" files (the hosts file allows a simple way to block unwanted and dangerous websites, as well as advertisements from loading on your computer). Most of the time, I do pay attention when I compile my hosts file, but this time I assumed my buddy's list of blocked websites was reasonable.
Turns out, he had the following entries in there (without the quotation marks):
"skypeassets.com"
"secure.skypeassets.com"
That means, any web page that needed to access these was blocked from loading. As a result, this is what broke the Skype Credit page.
I attached a screenshot to show what the Buy Skype Credit page looks like when it is blocked, so that way, if anyone has this issue and wonders why it's not working, check your hosts file (found in "C:\WINDOWS\System32\drivers\etc").
The Buy Skype Credit page now seems to work fine in all of my browsers (Firefox 32, Firefox 24, Opera 12/11/10, and IE8 ). I also tested IE6 just for giggles, but it gives a "Page Cannot be Displayed" error. This is very common with IE6, though. I'm just stating this in case anyone is still running that dinosaur browser (please don't, it's not safe or compatible).
Thanks, and I hope this was somewhat helpful .

Problem with buying Skype credit.

I have tried to buy Skype credit several times, but no success. Everytime after I clicked the Continue button to make the purchase, it went to the page showing Loading and being frozen there.
Any help would be appreciated.

mara.cze wrote:
Hi,the only thing I need,is someone who works by Skype company. I have problem with buying the skype credit and I sent it wrong. Please dont answer or dont ask what is wrong. I need someone from skype who I can call to. This is incredible,that this big company like skype doesnt have an operator who I can talk to. Or if they have,why is it so hard to find a concact to them ?
So please I want only contact to a skype worker,thank you. The best will be,if the contact is his skype nick name,I dont want call from my handy for money. Please,tell me that its possible,im getting mad. Ive spent my time on the PC 2 hours to look for someone and I didnt find anyone. And it is so simple thing. Thank you,Marek
I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
at the moment, they are only offering email and live chat support (for premium/selected members). Support via phone is not yet available.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Need Skype Credit when I have a Subscription?

I just decided to try the world subscription for a month, as it's a free trial. When I logged in to Skype on my Windows 7 pc, I was only able to connect to the landline I was calling for a minute or two and then it cut me off, saying that I need to purchase Skype credit to continue. I had already gotten the confirmation that my subscription was active, and it works just fine on my tablet. I'm not sure what to do. Help please?

as far as i understand u...u can use ur subscription from ur tablet but not from ur pc
if i am correct, my question is...do u use the same internet provider on both devices?
if not, please check if the provider doesnt block voip calls

Skype Credit Balance Question: Can Not Contact Cus...

I bought 200 kr skype credit today. Spendt about 20. And my balance shows 68. I have tried to find out why, but there is virtually impossible to get customer service. I suggest you make a chat or mail service at least!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

pstorehaug wrote:
I bought 200 kr skype credit today. Spendt about 20. And my balance shows 68. I have tried to find out why,
Hello and welcome to the Skype Community.
Your account shows that your credit balance was debited today with NOK 123.72 for the renewal of your Unlimited World 3 months Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Purchase of online number with Skype Credit

I purchased $30, but I of Skype credit and went to purchase an online number with it, but I keep getting the same message to sign in to my account to purchase. I am signed in, it says hello to me. So the next thing I tried was to sign out of Skype completely and Quit it on the desk top, then sign in again. nope same message. I selected a special number for this and now it is expiring because I can't make skype take skype credit! What so I do, time is short. With the plan I purchased I was suppose to have live chat with skype to troubleshoot the problem, but I don't have access to that either!
Kat

So here it is on the Skype website?
Call phones and mobiles
Call phones and landlines, anywhere in the world, from just 18.3 cents per minute (21 cents inc.) With Skype Credit or even cheaper with a subscription.
Question: if I buy an online number and a 3 month subscription, what does it cost to call per minute (in Sweden only) or do I call for this (Fair Usage Policy), see below.
Fair Usage Policy?
Calls to phones and mobiles and Skype To Go *- call your subscription and is subject to fair usage limit of 10,000 minutes per user and maximum of 6 hours per day.

Problem from redeeming Skype Credit Card

I got some skype credit card, more than ten, from a workshop. Every time I redeem them it says
You have tried too many invalid voucher or prepaid card numbers in a row. Please wait for 30 minutes and then try again. We’re sorry for the inconvenience.
Anyone can help me to fix it?

If by "Internet credit card" you are referring to those services that issue a temporary, time-limited credit card number, those to the best of my knowledge will not work with the iTunes Store. You need a permanent credit card that has an associated billing address.
Regards.

Unable to purchase skype credit via korea skype fa...

Skype in Korea has been taken over by a local company. Theyve added credit card purchasing features that are not compatible with english. Ive tried several times to reload my skype credit but failed.
Its really frustrating. The korean company hasnt yet replied to my emails regarding this problem and that was 2 weeks ago. Somebody pls help.

frustratedinROK wrote:
Has anyone figured out how to use or bypass the Daesung site?
Hello,
For a few countries a legally binding agreement requires you to be transferred automatically to Skype's local partner website if you established your account in that country. This can't be changed. The workaround is to create a new account.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Trying to understand #STG & Skype Credit vs. subsc...

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