Trying to uninstall Acrobat 10, I get an Error 1316. The specified account already exists

I am a new Creative Cloud Subscriber. I tried to install Acrobat XI Pro and received an error during the installation. I contacted support, and they had me uninstall the partial installation of Acrobat XI, and then reboot the machine.
After the reboot I attempted to install Acrobat 11 from a full version that I downloaded from the Adobe website, based on the information provided to me by support.
That did not work and while the software was trying to uninstall Acrobat X I received an Error 1316, and it quit.
Now when I try to remove Acrobat 10, I get the Error 1316 The specified account already exists.
What do I need to do to uninstall Acrobat 10 and Install Acrobat 11.
EJ

You will need to repair AA X before you can uninstall it. AA XI typically breaks part of prior versions in that removal of AA XI, removes those parts of XI the overwrote parts of X and thus X is broken.

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