Trying to unlock iphone on itunes, trying to unlock iphone on itunes

Hi I am trying to unlock my old iphone 4s as i have upgraded and want to give ti to someone.  they are on another provider and have a new registered sim.  My provider is telling me to complete the unlock i need to connect to my old phone to my itunes account and a prompt should appear.  It doesnt! it just syncs like normal.  any help would be appreciated

kiltedtim your a star.  should have asked you two days ago instead of the tech team for my provider.
THANKS

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