Trying to update Acrobat Pro

I received a notice that I needed to update Acrobat Pro (my OS is Windows XP Professional) and tried updating and the install got hung up. I tried killing all the apps to clear it out, but still get a message that an install is already running when I try to update Acrobat Pro, but I can't find any other apps that are running the install. Can someone assist me? I even tried going into the Control Panel to uninstall and reinstall Acrobat, but got hte same error message that an install was running.
Help!

Terminate the processes:
Working with your Operating System’s Tools
Run the Acrobat Cleaner Tool and reinstall from scratch.
Mylenium

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I' m trying to install Acrobat Pro 10.1.8 Update. I'm getting the Error "Istallation fehlgeschlagen" without Error code what can I do?

Hi,
I' m trying to install Acrobat Pro 10.1.8 Update. I'm getting the Error "Istallation fehlgeschlagen" without Error code . What can I do? I purchased CS5.1

You can get the updates for the MAC from Adobe - Acrobat : For Macintosh, but apparently you already found that. Two possibilities that I can think of: 1. You have anti-virus enabled and that is causing the failure or 2. You are trying to install an update and skipped ones before it. If you start with the latest update, the download indicates the previous version required for the update. It looks like 10.1.12 can install over any previous version, so I would go for broke and install the latest.

Can't update Acrobat Pro 9.50 to 9.5.1

Tried updating Acrobat Pro 9.5.0. to 9.5.1 through auto update and downloading the update. Both give an error to reinstall the app because something has changed since the last update. Something to do with plugins. Tried to repair Acrobat installation and remove Safari plugin also. Both don't work.
At this point I don't want to re-install Acrobat 9. I get the feeling i'm going to have more problems. Also why would I have to reinstall the program? What is that all about? This has happened before while trying to update a version and I get the failure and reinstall. Anyone have any suggestions.

You could try creating a new account using the instructions here http://kb2.adobe.com/cps/404/kb404927.html. Update Acrobat from the new account and see if the patching works now.
Also, could you please provide the log files for the failing patch. To obtain the log , follow the following steps:
1. Clear the contents of /user/library/adobe/logs folder
2. Open Console, located in the Applications- > Utilities folder.
3. Update Acrobat to generate the error message.
4. Check the console for error messages and save console log file
5. Go to /user/library/adobe/logs and share the patch log file

Cannot update Acrobat Pro to 9.3.2 from 9.3.1

I am attempting to update Acrobat Pro to 9.3.2 from 9.3.1. Downloading the update, I am met with this:
The patch has failed because the application has been modified since it was originally installed (for example, plug-ins may have been disabled).
Please go to the Adobe support website for more information regarding how to re-enable disabled components prior to installing the patch. Or, you can uninstall and reinstall the application, and then reinstall the patch.
Where do I find this "information" on the Adobe website? If Vague is an island, Abobe must be on it.
Any solutions others have found?
Uninstall and reinstall is a solution? Been down this road 16 months ago and it was a full afternoon on the phone with tech support in India. If this is the only solution offered, I am fine at the current crap unsafe version from Adobe. Unless of course Adobe is prepared to pay me for my time.
Message was edited by: KamakuraKid

I am a sys admin and have always had problems with Acrobat for many many year. I have spent 3 hours on the phone with tech support. Pushed out a new build with nothing else on except the base OS and still fails in the update and tried everything and yes im not a standard user, this is my job i build macs day in day out in 30 minutes flat, scripting, packaging the lot.
You can see in the log it tries to download an update with an incorrect url http:/ when it should be http:// this is really terrible and just shows there is no UAT at all. Yesterday another tech support just told me for another full suite that just dragging the apps to the Trash is a normal uninstall method. The tech support guy today told me Acrobat comes with all CS5 product but thats incorrect because it doesn't come with Production Premium!
Adobe i believe your Acrobat team is separate from other teams and i understand why you have had to break it off from the suite but come on this has been going on for so many years now its beyond a joke. You should fix it once and for all or at least get version x working with combined updaters like other vendor and offer free upgrades from 9 to 10.
What is the point going on about all these extra features and security fixes if no one can even update the product! Spend hours on the phone with untrained staff with poor product knowledge and waste every ones time because i am a very experienced sys admin and get sick to death of Acrobat updates which rarely ever work!
Also the system requirements for the update only goes to OS 10.6.3 and even the latest 9.4.1 only goes to OS 10.6.4 So even if every one can some how get i working its not even going to work on a 10.6.5 OS... pathetic so stuck no one listening, tech support don't listen. We just need an alternative good competitor then i am not buying or dealing with Adobe ever again!

Cannot update Acrobat Pro

Hi,
When I try to update Acrobat Pro to the newest minor version (9.3.3), I cannot complete the operation due to a dialog box that appears in the background, and cannot be moved to the foreground. To complete the operation I should click a button in this dialog box, but it is impossible and I must force-quit the updater.
This bug was already in the previous version of Acrobat, and despite I and others reported it, it is still there. Maybe someone knows how to solve the problem without waiting for a fix?
Paolo
As you see, the lower dialog box stays in the background (and cannot be moved forward).

I'm having a similar problem. I did check in Adobe support and could find nothing related to my issue. In Fact, several support search responses directed me to this forum.
When I try to update, at some point in the repair I get a dialogue box that is titled "Repair Setup." It just sits there, won't go away won't let me check or uncheck anything in the box or move it. From this discussion I got the suggestion and tried running the repair command under the help menu. This at least lets me check of uncheck the checkbox and click cancel or continue. This box asks whether I want or don't want the Acrobat plug-in in Safari. I definitely don't want it there. When I uncheck the box it says it has removed it, but the dialogue box stays in place in the center of my screen until I reboot the computer. If I re-run repair Acrobat, it once again lets me check or uncheck and tell it to cancel or continue. So, I tried telling it it could install the plug-in. It then told me I had to quit Safari. So, I quit Safari and tried again, but it keeps telling me I have to quit Safari even though I have already quit Safari.
This is hugely frustrating. It makes me want to make sure I never try to upgrade Acrobat again.
Any suggestions?
Thanks,
--Kenoli

Error when trying to upgrade Acrobat Pro 10.1.1 to 10.1.2 with an AIP

I am trying to use an AIP to update Acrobat Pro from 10.1.1 to 10.1.2.
I run msiexec /a AcroPro.msi with the base 10.0 msi on the CD.
I then cd to the AIP
I then run msiexec /a AcroPro.msi /p AcrobatUpd1012.msp
I then use the Customization Wizard to generate a .mst. with serial number, remove shortcuts, etc.
I then configure a GPO with the .msi at the AIP and apply the .mst in the GPO using computer configuration.
When test machine reboots GPO attempts to install, but fails with error %%1274 in Windows System event log.

You need to look at this Adobe KB document;
http://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-10.html
Here is the crux of the issue though.
Acceptable AIP patch patterns for Windows deployments
Acrobat (Formula = Base release + latest quarterly + latest out of cycle patch)
Acceptable: 10.0.0 > 10.1.2 (Q)
Acceptable: 10.0.0 > 10.1.1 (Q)
Acceptable: 10.0.0 > 10.0.1 (Q) > 10.0.3 (OOC)
Unacceptable: 10.0.0 > 10.1.0 (Q) > 10.1.1 (Q)
Reader (Formula = last MSI + latest quarterly + latest out of cycle patch)
Acceptable: 10.1.0 (Q MSI) > 10.1.2 (Q)
Acceptable: 10.1.0 (Q MSI) > 10.1.1 (Q)
Acceptable: 10.0.0 > 10.0.1 (Q) > 10.0.3 (OOC)
Unacceptable: 10.0.0 > 10.0.1 (Q) > 10.0.3 (OOC) > 10.1.0 (Q MSI)
One more thing. Don't expect that the new AIP will uninstall the old AIP. It's best to remove the old AIP with msiexec.exe /x {GUID} first and then install the new AIP. You can manage the reboot as you wish with either SCCM or MSI command line switches or properties.

Adobe Updater wants to update Acrobat Pro X 10.1.1 to 10.1.1 every day!

For the past several weeks, dily (and somtime more than once per day) the Adobe Updater says that it wants to update Acrobat Pro X to version 10.1.1. But that's the version that's installed. I keep cancelling it but it's an annoyance that pops up every day and downloads the update (or seems to) every day.
Can you help me make it stop?
I've tried letting it do the update from 10.1.1 to 10.1.1 but it gets partially through the process, says that Acrobat has already been updated, and rolls back the changes it made. Yet tomorrow it tells me the same thing.
Help! Please.
Thanks.

Good day TechByter,
Unfortunately it looks like you'll probably need to uninstall Acrobat and reinstall from scratch if you're getting an Error 1328 when trying to patch Acrobat: http://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html
Kind regards,
David

Error code U44M1P34 when trying to update Premiere Pro and After Effects- tried everything, nothing works

I am out of ideas here. I had several program installed for months with no issues. Every update was fine. I haven't moved any installations or changed configurations, etc. I have probably a dozen CC apps installed or more.
Then out of nowhere, I start getting an error U44M1P34 when trying to update Premiere Pro. After Effects updates give me a similar error.
1. Tried uninstalling these apps, then restarting, then installing again, but no luck. It tells me that installation was successful, but an update failed.
2. I tried clearing all temp files, etc. No luck.
3. I uninstalled EVERYTHING Adobe related on my computer. Restarted. Ran the Cleaner tool as admin. Restarted. Installed Creative Cloud then tried to install Premiere Pro. Same problem.
So after all that, including putting my work on hold so I can uninstall everything from my machine and try all this junk, it still gives me an error. I can't update those two programs, and maybe more(hard to say since some programs haven't had updates since this started, so it might be worse than just those two).
I was able to install programs like Fireworks and Muse without issue since these problems started.
I've pretty much read every post of every thread where this error message is at. I've looked at my log files, but don't see anything fatal(please tell me what I'm supposed to be looking for as the instructions given are vague at best).
I just need to get this stuff installed and updated. Any ideas? Since I've literally removed Adobe's presence from my computer, then started from scratch, what else is there to try? I haven't moved ANYTHING to another drive or partition. Everything is in the same place it was since 10 months ago when I started CC.
I'm running Windows 8.1 Update 1 64-bit. 16GB RAM, hundreds of GB of HD space remaining. Geforce GTX760m (also have the Intel 4600 integrated graphics, for whatever that's worth).
I've run both PP and AE just fine, and they even run fine without the update. But I WANT to update them.
Ideas or thoughts are appreciated. Thanks.
Brent

Well, the Adobe rep hasn't called me yet.
The good news though is that it's no longer an issue. Since the 2014 versions of the Adobe CC apps were released today, I was able to install/update just fine. So it was something with the previous update that was broken, or something like that.
FWIW, the new 2014 editions are fantastic so far. Some great improvements that I'm happy with. I just wonder whether this update issue will rear it's ugly head again with a later revision?
Time will tell. Thanks for the help regardless!
Brent

Adobe Updater don't update Acrobat Pro 9.

Hello,
Adobe Updater don't update Acrobat Pro 9. It seems that Acrobat don't appears under Adobe Updater, it appears all others Creative Suite CS4 applications but not Acrobat. I dont know how to fix this. Is there any wahy to manually add Acrobat to the list of application that Adobe Updater updates?
I have two Macs, in one of them Adobe Updater updates correctlly Acrobat Pro 9, but the other have this problem that i describe above. In both machines i have Mac OS X 10.5.6.
I would appreciate a lo any help that you could give me. Thanks,
Marcelo :)

Hello Mike,
Thank you very much for the link, i would update this way now. But i still wonder how can i fix the problem so i can use Adobe Updater with all Adobe apps. I think that Adobe Updater is very usefull because you dont have to check the website for updates of the differents apps.
Thanks a lot,
Marcelo :)

I am having trouble updating Acrobat Pro 11.0 to 11.0.01. The install hangs writing to the registry

I am having trouble updating Acrobat Pro 11.0 to 11.0.01. The install gets to the writing to the registry screen and hangs. Help please.

if you're on a mac, try a direct download and install:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh
if windows:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

Immediately after updating Acrobat Pro XI to the latest version, the software no longer displays imags in pdf docs.

Immediately after updating Acrobat Pro XI to the latest version, the software no longer displays images in pdf docs. All the boxes where images are supposed to be are solid grey. Old documents that worked are no longer displayed correctly and new documents I make do not display images. All grey boxes. Worked fine before the update. Suggestions?

Hi precious_star,
Could you please let me know what version of OS are you using.
Open Acrobat and go to "Edit > Preferences > Page Display" and check whether 'Show large images' option is checked.
Is this issue specific for one PDF?
If possible, please share the file with me via email so that I can also check at my end.
I have sent you a message with my contact id details.
Hope to get your response.
Regards,
Anubha

When trying to update Acrobat XI I get a 1328 error each time. I have uninstalled XI and reinstalled it from disk. When trying to update the newly installed XI I still get the 1328 error. I have searched my C: drive for the file C:\config\Msi\PTA082.tmp b

When trying to update Acrobat XI I get a 1328 error each time. I have uninstalled XI and reinstalled it from disk. When trying to update the newly installed XI I still get the 1328 error. I have searched my C: drive for the file C:\config\Msi\PTA082.tmp but with no sucess. Any suggestions?

Hi Berriedale,
Please try the below steps and check.
Turn off any antivirus or software security program.
Download the update patch 11.0.10 manually from the below link and run it.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5859
Regards,
Anand

When trying to download Acrobat Pro XI Student I only get this " http error: 404/support/downloads/dlm/main.jsp " warning.

Hi!
When trying to download Acrobat Pro XI Student I only get this " http error: 404/support/downloads/dlm/main.jsp " warning. This happens with Akamai and the altervative method too. I've paid it, is this because Adobe hasn't progressed my payment yet?
Kind regards, xpooler.

Luckily the problem seems to have vanished. I am not sure what happened but I think the reason was one of the browser extensions, thanks for the advice anyway!

Trying to reinstall Acrobat Pro X from disc onto win 8.1 system. (Previous installation got corrupted) Continually getting message 'Acrobat has detected another process which has not yet completed-'. Have now closed system both cold (full shutdown) and wa

Trying to reinstall Acrobat Pro X from disc onto win 8.1 system. (Previous installation got corrupted) Continually getting message ‘Acrobat has detected another process which has not yet completed…’. Have now closed system both cold (full shutdown) and warm (restart) over 10 times. Every time I go to reinstall I get message.

I would run http://labs.adobe.com/downloads/acrobatcleaner.html and delete any Acrobat folders that have been created, then try again. Be sure to log in as the administrator and disable anti-virus when you have problems like this.

Sorry, we've tried to update Premiere Pro cc 2014 but the update failed. Now the option Retry doesn't work. There is other options to solve the problem? Now premiere don't start at all. Thank you in adva

Sorry, we've tried to update Premiere Pro cc 2014 but the update failed. Now the option Retry doesn't work. There is other options to solve the problem? Now premiere don't start at all. Thank you in adva

Use the Adobe Cleaner Tool:
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Trying to update Acrobat Pro

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