Trying to update an iPod touch to IOS 6. Downloaded upgrade

I tried to update my son's iPod Touch to IOS 6. Downloaded the software but kept getting an error message when I tried to update. Now iTune indicates that the device needs to be restored but it times out with an error message that it cannot be restored.
All data, games, everything has been wiped from the device.
Help! I am just techy enough to be able to figure out some things on my own, but I have no idea where to go with this.
Thanks

What is the exact wording of the error message?

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    Click on the link to see more details and screenshots. 
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    http://support.apple.com/kb/ht1808
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
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    Follow these instructions. When you restore the iPod as the articles say the iPod will also be updated.
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    Sync Your iOS Device with a New Computer Without Losing Data - How-To Geek
    Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

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