Trying to update app but asking me to sign in to another unknown account ID

Hi,
I have the app store icon in my dock indicating that an app has an update. I click the app in the the update section and another window appears telling me I have updates for other accounts and that I need to sign into that accound to update applications for that account. The email address for that account is unknown to me. I am not aware of anyone having hacked my account, but it is in the back of my mind naturally that this has occurred. I have changed password on my account so far. I cannot delete the update from the app store even though I have deleted the iphone app from my itunes list. Any thoughts.
Cheers

When a stranger's Apple ID appears for app updates, it usually involves a pirated app that has been hacked by using the receipt file form the starngers account. Which app is reporting a need for an update when this stranger's account appears?

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