Trying to update apps
Recently, I got a new replacement phone because of the iPhone 5 power button recall. I restored from my original's phone backup via iTunes, but now it won't allow me to update my apps.
I keep getting this popup message, when trying to update any app and it doesn't disappear after tapping on "download". The message repeats itself in a continuous loop and pressing cancel doesn't help either.
Has anyone been having this problem and if yes how do you fix it?
I just contacted the Whatsapp developers with the same issue, because that's the only app where I have this problem.
DO NOT DELETE THE APPS! For me, trying to delete the app and download it again failed. I got the same pop-up loop when I tried to download it again from the store.
Again, this has only happened to me for Whatsapp, both update and download, but it's clearly an App Store issue.
Similar Messages
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When trying to update Apps in iTunes on my computer my old Apple ID appears, which is no longer in use and has no password; even when I try to create a password for this Old ID, Apple won't let me. When I go into see my Account settings My new Apple ID / iTunes ID are listed and the passwords are correct obviously so why can't I update my Apps? Why does my Old apple ID keep appearing and how can I get Apple to change this?
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
when trying to update apps i keep getting billing method incorrect(this is on iphone 4s) i hsve tried this store,apple id,view id,payment info but does not offer me the none option,i can npt update my phone any ideas anybody please?
If you dont have none option then you must own itunes some money. So you have to enter the payment like a itunes giftcard. you can contact itunes by email by going to expresslane.apple.com
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When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.
Finally got through to tech support and found someone who seemed to know what was going on, he walked me through and using appleid.applesupport got me to a point where i could get a new password for the apple id that kept showing up.
I think you were on the right trail and I want to say thanks for your help. Much appreciated
ccl43 -
When trying to update apps from iPad and iPhone a previous one time users email keeps coming up. How do I delete their information?
delete off any apps that are asking for the wrong apple id and download/sync them over from the correct one
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When trying to update apps it asks for account password but it doesn't show my account ID, it shows my dad's. How can I fix this so I can sign in?
It sounds like the apps were purchased using your dads account, so they will have to be updated using that account.
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my friend gave me ipod touch with all his accounts, i created new accounts but when i went on the appstore and tried to update apps installed by him,i was asked his account's password! i dont know his password.how can i use my account to update apps?
You can't. Apps and really all content purchased/downloaded through one Apple ID is forever tied to that Apple ID. In the case of Apps they will always request that Apple ID to update as they are licensed to that Apple ID.
In reality, the Apps were licensed to that Apple ID by the developer. And cannot simply be given away to you for you to use.
He should have wiped the iPod clean so you could set it up for your use without any of his accounts or purchased content as you are not really licensed to any of those Apps.
Your friend should have followed this support document before giving the iPod to you:
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support -
I added apps by syncing with a Mac. It was under my husband's ACCT. When I tried to update apps on my iPad, it was his account. How do I change this? It only happens when I try to update apps
Apps will always be tied to the account from which they were purchased.
If they were purchased from your husbands account, then they will have to update using that account. -
On My Mac Pro Getting an unknown error message when trying to update apps
On My Mac Pro Getting an unknown error message when trying to update apps To Perchase Mountain Lion
Try signing out of your account, restart the iPad and then sign in again and see if that works for you.
Settings>Store>Apple ID - tap your ID and sign out.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Sign in again -Settings>Store>Apple ID - sign in.
If that doesn't work either, reset your iPad and see if that helps.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
Getting "an unknown error has occurred" when trying to update apps or download books
I keep getting "an unknown error has occurred" when trying to update apps Also get same message trying to purchase an iBook
Same here.
I did restart the iPad which had no effect. Adding an app through iTunes still worked this morning. -
"unknown error has occurred" while trying to update apps
Hi all, hoping someone can help:
When trying to update apps in the App store, after being prompted to log into the app store, I get the error message "An unknown error has occurred" in red. I've tried restarting (the app and my mac) clearing the cache, and my firewall is not on. I am able to sign in to the the Itunes store, but cannot sign in at all to the App store. Any insights? Thanks!Make sure you are signed out of iTunes before signing in to the Mac App Store.
And try deleting App Store pref file..
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Preferences/com.apple.appstore.plist
Click Go then move the com.apple.appstore.plist file to the Trash.
Restart your Mac and try the App Store. -
I backed up old phone to PC then did a sync to new 4S but when trying to update apps on phone it states - account not valid in Argentine store, must switch to U.S. store. I am in US and when I view account on PC it correctly shows me in US. Now what?
log out and log back in again to store
and if required
http://support.apple.com/kb/HT1311 -
When I am trying to update app... It's showing that my id is disabled.. Why?
We are fellow users here on these forums, we won't know why it's disabled. You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
If you have an iPhone, iPad and/or iPod Touch you might then need to log out of your account on it by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6+) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I have been trying to update apps on my iPad for the last week. I get a blank screen under updates. However the other App Store functions work. Not sure how to fix this. iPad updates are up to date.
The update server is down; try this temporary workaround
App Store>Purchased>Select "All"
Note: Look out for apps that have the word "Update"
http://i1224.photobucket.com/albums/ee374/Diavonex/9c256282736869f322d4b3071bbb2 a82_zps51a6f546.jpg -
Trying to update apps on ipad but after signing in i get a message that says cannot connect to iTunes Store? how do i fix?
Hello jkellogg,
The following article provides steps which should be able to help restore your iPad's connection to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
Trying to update apps on iPhone keeps saying funds not available which there are. What's the minimum balance for free updates?
Updates are free. Upgrades aren't.
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