Trying to update creative cloud, says unavailable in my region (Aruba) but my region is actually Australia (have changed region to Australia, but still no luck!)

Moving this discussion to the Adobe Creative Cloud forum.
Jimoise please see Change the country associated with your Adobe ID for information on how to change the country associated with your Adobe ID.

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Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. W

Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?

Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

Error 85 when trying to update Creative Cloud

Hi, I get the error code 85 when trying to update Creative Cloud. The download fails at 43%. I can't do anything else if I don't update first, from what I see. I just want to access the App tab to download the trial of Illustrator. I had already installed Creative Cloud and Flash. Why can't I skip the update and report it for later?

Hi Maxime,
If you are still having the issue. You can try reinstalling the Creative Cloud app using the Adobe Clean tool
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Make sure that you have the updated CC app installed and that you are logged in as an administrator. Which OS are you using? You don't to install the applications updates as it should launch.
https://creative.adobe.com/products/creative-cloud
Thanks
Scott

I'm unsuccesfully trying to update Creative Cloud (Photoshop CC)

Dear You
I have received a notification, that the is an essential update that I ned to execute.
When I click the Update button in the Creative Cloud Window, the downliad start, but reaching 62% progress, I'm told that the update was unsuccesfull and that I should contact Adobe support. Trying that brougt me to this community, so, anyone, please help.
Kind regards
Leif

Leif,
You may hope that one of our staff friends sees this soon, but I believe this may be one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Just restore a backup on a new apple imac and get error message 43 when trying to update creative cloud ... is there something to do to suppress the old imac and identify the new one ??

I just move to a new imac following a crash.
Is there something to do to suppress any trace from the old one in order to be able to install creative cloud on the new one ?
I got an error when trying to update CC.
Flo

helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Trying to update Creative Cloude: Error Code 50

Update gets 45%, then fails to update (Error Code 50)

Error 50 https://forums.adobe.com/thread/1432237 may help
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Tried to update creative cloud, failed to download and I got "Error code: 2" ?????

What does this mean?

Hi bets,
Please refer to the thread below:
Creative Cloud desktop failed to update.(Error code: 2)
Regards,
Sheena

What to do next after receiving error code A12E1 while trying to update Creative Cloud?

I am running OS 10.7.5 on a 2011 Macbook Pro.

Hi ashjumbojet,
Please refer to forum threads :
http://forums.adobe.com/message/5654118
http://forums.adobe.com/thread/1289484
http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html,
Incase you still face the issue, you can http://adobe.ly/yxj0t6.
Regards,
Rajshree

Updating Creative Cloud on a Windows 7 PC.

I'm trying to update Creative Cloud on our PC. The installation failed the first time. I had our IT person disable our virus software and tried again. This usually works. This time however it has been sitting on 0% for over an hour without telling me it's failed or that the program is not responding. I'm afraid that if I restart the PC during this it will corrupt Creative Cloud. Any ideas?

we risked a restart. everything seems to be working properly now.

I have tried to update flash player and when I put in my password, it is rejected. I have recently updated my email address and changed my password, but adobe will not accept. Can I get help, please, to update flash player?

I have tried to update flash player and when I put in my password, it is rejected. I have changed my email and password and have so informed adobe, but I am still unable to install flash player update. How can I update adobe flash?

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.
If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt. If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.
If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.

When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.

Hi,
Thank you for getting back to me. I was able to locate the opm.db file and delete it. (as instructed below) I go to applications>Adobe Creative Cloud and double click. It prompts me to login, it logs in and says there is an update, I click update and it prompts me to sign in with my password, I enter the same password and it doesn't take it. Also, the opm.db file is back in the OOBE folder. Im I launching Creative Cloud incorrectly?
Close the Creative Cloud Desktop application.
Navigate to the OOBE folder.
Windows: :\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud. Try signing in.

When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product."

When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product." Clicking continue takes me back to the Member Expired prompt. My account and subscription are both active and current.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Trying to download creative cloud but it says a copy is already running

I'm trying to download creative cloud but it says a copy is already running on my mac. Checked and closed all programs and I still get the same message

It means some or few files are running in the back ground, you can close them from Task manager (Windows) or Activity Monitor(Mac).
In case you have difficulty in identifying the processes being run for CC, the best way would be to close the computer completely which shall close all the processes, once you turn on the computer, download CC first.
from Troubleshoot error messages | Bootstrapper CS5, CS5.5
You are already running another installer
Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:
“You are already running another Adobe installer. Please close other installer and select Retry option.”
“Other instances of Adobe Application Manager are running. To continue, installer needs to close those instances. Do you want to continue?”
Click Quit (for the first message) or No (for the second message) to exit the installer.
Close other Adobe setups:
Windows
Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any PDapp.exe or setup.exe process, and click End Process.
Repeat for all additional instances of PDapp.exe or setup.exe processes.
Mac OS
Press Command + Option + Esc.
In the Force Quit Applications window, select PDapp or Adobe Setup and click Force Quit.
Repeat for all additional instances of the applications.
Retry the installer.
Hope it helps
Regards
Rajshree

I am trying to download creative cloud, but it says "installer failed to initialize". What is this and how do I fix it?

I am trying to download creative cloud, but it says "installer failed to initialize". What is this and how do I fix it?

Nobody can tell you anything without proper system info or other technical details.
Mylenium

I am updating creative cloud but under apps tab says failed to load error please retry but still will not work

i am updating creative cloud but under apps tab says failed to load error please retry but still will not work

Hi philip,
You may try to follow the steps below:
1.Close the Creative Cloud application.
2.Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3.Delete the opm.db file.
4.Launch Creative Cloud.
Let us know if that helps,
Regards,
Rave

Trying to update creative cloud, says unavailable in my region (Aruba) but my region is actually Australia (have changed region to Australia, but still no luck!)

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