Trying to update features and receive a message

Message received and I can't continue. What does this mean?
We've detected that SFO1Name should be removed from your line of service.   This is unrelated to your requested feature changes.

When trying to change  my data plan, I received this message. "We've detected that SFO1Name should be removed from your line of service.   This is unrelated to your requested feature changes."
Message received and I can't continue. What does this mean? I've talked with the customer service rep and he didn't know what SFO1Name was. Since I'm a secondary to the account, I have to wait to my wife calls, but found it weird that the CS said that they could make the changes on their end.

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