Trying to update in itunes, I get network connection timed out.  What can I do?

Trying to undate ITunes, I get error "network connection timed out."  What can I do?

This is asked and answered many times each day.  the forum search bar is on the right side of this screen.
Disable your firewall/security software and try again.

Similar Messages

  • Can't download software updates in iTunes - error message "network connection timed out"

    I'm unable to download software updates for my iTouch 4.1 in iTunes.  I have iTunes version 10.5, Windows 7.  i've tried numerous times in the past and always get the same error message.  I'm now experiencing problems with some of my apps. and I've attempted 4 times in the past 2 days to upload version 5.0. It goes thru the whole download (761.61 MB), says "processing file", then closes out and I get the following message:
    "There was a problem downloading the software for the iPod "xxxxx's iPod". The network connection timed out. Make sure your network settings are current and your network connection is active or try again later. Err = .3529." 
    I ran diagnostics and it said everything was fine. 
    Also not all the apps. on my iTouch are in my iTunes library even though I've synced my iTouch numerous times since I've purchased the apps. with my iTouch.  All the apps on my 2nd screen are on iTunes, but none of the apps. on my 3rd screen of my iTouch are in iTunes. 

    Did you check your security software settings? Troubleshooting security software issues
    iTunes has to be able to contact Apple during the download of the software and the update process.

  • Cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download

    cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download

    When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
    If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
    Reconfigure any security software to allow Apple's servers to pass.
    Useful information for configuring your security software:
    IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
              ▪          port 80
              ▪          port 443
              ▪          phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, ax.phobos.apple.com.edgesuite.net
    iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
    iTunes also contacts VeriSign servers during an iPhone restore and activation:
              ▪          evintl-ocsp.verisign.com
              ▪          evsecure-ocsp.verisign.com
    For more information see Update and restore alert messages on iPhone and iPod touch
    Temporarily disable or uninstall your security software
    If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
    To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
    Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
    If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
    To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer.

  • HT1212 ipad disabled it syncs sand starts download for update but stops and says network connection timed out. its not 3g cant use find iphone

    trying to unlock sons disabled ipad mini cant use find iphone not 3g and wont connect internet when disabled syncs to itunes whenusing never synced method
    asks if i want to update and restore download starts and then message syas network connection timed out. any ideas on another method i can update after unlocked and restore all his stuff from icloud

    Try disabling the computer's antivirus and firewall.
    - Next try the manual install method of:
    iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
    Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
    - Then try on another computer

  • Everytime I connect to update message comes up saying There was a problem with the downloading The network connection timed out what should I do

    After connecting with itunes phone starts update but then message comes up saying "There was aproblem downloading the software for the iphone The network connection timed out" How do I fix this problem?

    Usual cause of this is security software on your computer: Firewalls & Anti-Virus software. Turn off or disable all of that stuff, try again.

  • I am not able to update my software, it says network connection timed out and shows error 3259

    I have tried udating my ipod touch(4th gen) 5 to 6 times but each time after finishing the download it say Processing and then it say network session timed out. Also it show error -3259 in the itunes. Please advise...

    - For the time out error try disabling your computer's security software. You can also directly download and install the update by following the instructions here:
    iPod, iPhone and iPad Firmware Download
    - For the other try:
    iTunes Store reporting error - 3259

  • HT4972 disabled firewall and still getting network connection timed out

    I disabled the firewall and I am still unable to update and the message keeps saying network connection timed out

    Did you also temporarily disable the antivirus required with Windows before beginning the download?

  • When i am trying to update my iphone softwere it says connection timed out

    i want to update the iphone4 softwere but it wont let me it says "connection timed out"

    Also,
    See here for Connection Issues
    http://support.apple.com/kb/TS1379
    From Here
    http://www.apple.com/support/itunes/troubleshooting/

  • Downloading ios5, after download window says network connection timed out. whats happening here ?

    Trying to download ios5, at the end of the download a window will tell me that my network connection has timed out. can anyone help me please ?

    Your antivirus / firewall software is interfering with the update process. Disable it.

  • Can't download purchases, iTunes wrongly says "network connection timed out"

    Apple surely charged my account the $19.99 for my latest HD movie purchase, but I haven't been able to download it, or the 6 other files I have pending! 
    Connection works perfectly, I've restarted cpu several times, deactivated firewall, deleted & reinstalled iTunes, deleted tmp files, nothing works!! I've been at this for 3 days to no avail, Please HELP!!

    Hi, thanks for your reply...
    I've tried that before and just tried it one more time before replying to you... nada! I was hoping it was just a glitch and it would fix itself, but after 3 days I'm just annoyed. Like I said, I've even deleted iTunes and reinstalled it, that did nothing either :/

  • ITunes could not connect to iTunes Store. Network connection timed out

    Even though my internet and everything else (including the rest of iTunes) is working, I can't get to the Genius option, iTunes Ping, and iTunes Store. I think all of those connect to the internet somehow, bu my internet works just fine! I even have the newest version of iTunes (if that even matters) but still don't know what's going on.

    Also, the title of this is what the pop-up says. Sorry, forgot to mention that.

  • Itunes could not connect to itunes store. the network connection timed out

    aint that too bad for me. Its been happening more often since i added norton 360 though its happened once or twice with an older version. What the **** is going on?
    what i did...
    1. i uninstalled and then installed latest version of itunes. it worked for 3 hours. then could not connect to itunes once again. Does anyone have suggestions ?
    regards,

    Are you using Tiscali ISP?

  • I tried to update my iPad 2 to ios 5. It starts out fine and once its done, it tells me the network connection timed out and that I should try again, even thought I have internet. How do I update my iPad without it doing that?

    I need help updating my iPad to ios 5, without it telling me that the network connection timed out.

    You can download the correct iOS upgrade manually to your computer and then apply it to your iPad using the iTunes app on your computer. After you have downloaded the correct upgrade press the Option/Alt key and click on the Check for Update button in the iTunes app. Browse to the file on your computer, select it and iTunes will do the rest to install it.
    http://ipadstory.net/download-ios-5-final-ipsw-files/

  • When I click on the itunes store this message appears."Itunes could not connect to the Itunes store. The network connection timed out".

    When I click on the itunes store this message appears."Itunes could not connect to the Itunes store. The network connection timed out". what am I doing wrong?

    Try gn_id's suggestion from the following post:
    Re: iTunes 11 crashes when opening the store - no error message

  • I Can't update my iphone it keeps on telling me network connection timed out

    Please help me udate my software itunes can't connect it keeps on telling connection timed out what can i do?

    Temporarily disable your firewall and anti-virus software, download,
    re-enable.

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