Trying to update iPhone 5.1.1 and it says unable to install update. An error occurred installing iOS 5.1.1
Trying to update iPhone 5.1.1 and it says unable to install update. An error occurred installing iOS 5.1.1
If you did the update through iTunes, try going into the Settings App on your iPhone and doing the Software Update in there. The same thing happened to me, and the wireless update worked.
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I'm trying to set up my iphone for home sharing and its says unable to set up home sharing. My password is correct, I've tried it three times with the same message. Any help?
Hello daltonfromgbr
Check out the article below to troubleshoot you issue with connecting to Home Sharing. It will walk you through checking firewall settings as well as your network connection.
Troubleshooting Home Sharing
http://support.apple.com/kb/ts2972
Regards,
-Norm G. -
I have error code -43 when trying to upgrade iPhone 3GS running v4.3 to version 5 or above. This error occurs whilst trying to back up phone during upgrade process. 2GB of free memory on phone. Can anyone help?
Well I spoke too soon.
The update was successful, but now I cannot connect to the 3GS data network.
Cannot get email and cannot open a page in Safari.
+"Safari could not open the page because the server stopped responding."+
+"Cannot Get Mail+
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Email and internet work fine on WiFi.........no data using 3GS network.
Looks like I will have to revert back to old OS. -
Trying to update iphone to 5.0 and after going through the entire download, I get the message that "the Network Connection timed out". Check my network settings. Help!
I have been having this problem for many many months. I switched off my firewall and windows firewall and i am still having the same problems.
Apple store were not helpful in anyway and im at my wits end :-(
Any help welcome -
I recently downloaded ios 6.1.3 in my iphone 3, but unable to install the download. This message keeps showing "unable to install update, an error occurred installing the ios 6.1.3 I have tried several times but the same message keeps coming. What is the solution?
There is no such thing as an iPhone 's3'. There is a 3G which can only be updated to iOS 4.2.1 and a 3GS which can be updated to iOS 6.1.3.
Which model iPhone is this?
Identifying iPhone models -
My iPhone 4s 16gig Verizon and I just recived an new update alert tonight Sunday November 4th 2012 ... I started the scheduled update... But, now won't finish the latest update? I shows on the iPhone screen...( the iTunes button and a USB Plug...) The iPhone is plugged into the USB connector on my Macbook Pro 2.5 ghz Core i7 Software version 10.7.5.
I have tried re-plugging and a different USB port and a different cable... but still, the same error condition exists ... It instructed me to restore my iPhone ~ I execute Restore.... it tries to restore but also errors out on that ~ stating it can't be restored... [error code 3014]
I can't use my phone ~ that is the only phone that I have.My iPhone 4s 16gig Verizon and I just recived an new update alert tonight Sunday November 4th 2012 ... I started the scheduled update... But, now won't finish the latest update? I shows on the iPhone screen...( the iTunes button and a USB Plug...) The iPhone is plugged into the USB connector on my Macbook Pro 2.5 ghz Core i7 Software version 10.7.5.
I have tried re-plugging and a different USB port and a different cable... but still, the same error condition exists ... It instructed me to restore my iPhone ~ I execute Restore.... it tries to restore but also errors out on that ~ stating it can't be restored... [error code 3014]
I can't use my phone ~ that is the only phone that I have. -
I want to make an update to my iphone 4s to ios 5.1 and i cant. it says that error occured with ios 5.1.1 what can i do ?
i change the DNS but nothing happensYes it is.
Initially I got an error message saying can't connect because of Date & Time settings.
Went in and re-verified that those were correct.
Tried to update downloads and then got a new error message: "Can't connect to iTunes Store".
I live in the US and that's where I created my iTunes a/d and Apple ID.
I am currently in India --- can that coause confusion re date & time? -
I started my update for ios 5.1for iPhone 4s and cancelled it have way through now it says it's downloaded but really it's not the update is still there and when I try to update it it says unable to install update : an error occurred installing iOS 5.1 ?
See Here... Unable to Update or Restore...
http://support.apple.com/kb/HT1808 -
I am trying to update to iTunes 10.5 and am getting a Apple Software update error. "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. ?? I can't uninstall the Apple Software Update from my Control Panel. It states "Fatal error during installation" Please HELP!!!
I am experiencing the exact same issue during the installtion process for iTunes 10.5.
I uninstalled all Apple components but when I attempted to uninstall the Apple Software Update I received the same message: "Fatal error during installtion." I was able to repair the Apple Software Update but still could not install iTunes 10.5 afterwards.
I have tried everything that I could find on these discussions pages as well as other suggestions on third party sites. I continue to receive the error message: "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
I was able to uninstall and reinstall QuickTime 7.7.1. During the reinstalltion process I received the same message (There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.) But after clicking "OK" the installtion process was succesful. PLEASE HELP! -
I just got an iPhone 4 as an upgrade from the original iPhone 3. I came home and tried to sync it with my iTunes and it says I need to upgrade my iTunes to work with the 4. The current version of iTunes isn't compatible with my G5 mac????? Help
Return it.
The requirements are on the box and on the website:
Mac system requirements
Mac computer with USB 2.0 port
Mac OS X v10.5.8 or later
iTunes 10.1 or later (free download fromwww.itunes.com/download)
iTunes Store account
Internet access
http://www.apple.com/iphone/specs.html -
I have tried everything but I can't connect my iphone to my laptop. It says that apple mobile device failed to be installed. I have read everything on the internet and did everything but still am facing the same problem. Can you please help me.
Again without stating the trouble shooting steps you have taken, its hard to direct you with any information.
Try a different port on the computer.
Does the iphone beep when u plug it up. ?
Plug iphone into computer and give it 3 to 4 minutes to see if it connects and is running slow.,
Delete the apple mobile device from your computer.
Upgrade itunes to newest version.
Is you USB cord defective ?
Any USB 3.0 on your system ? .
Delete or Disable any antivirus program on your computer ?
I will tell u the problem is your computer not the phone.
We could do this for hours. -
The problem occurres after the downloading is complete and when its in "Preparing Update" procedure and specfically in its last progress (near the end). Suddenly a message pop ups saying that "Software Update Failed" \n "An error occured downloading iOS 7.1."
I've restarted the update process for the 20 th time!!! and reset my iphone twice to factory settings, but still nothing change, same error occures...
My iPhone specs
Version : 7.0.6 (11B651)
Model : MD235AE/ATry updating by using iTunes via a computer.
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I have an iPhone 6 and an iPad air and each time I try to download the IOS 8.1 update I get the message "software update failed. An error occurred downloading iOS 8." What is wrong? This problem is ridiculous and frankly annoying. I have a brand new iphone 6 and a 8 month old iPad Air what is the problem
Hi Wingzfan13,
Thanks for the question. Based on what you stated, it seems like you can't update the iOS device. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
If you can't update or restore your iPhone, iPad, or iPod touch
Resolve iOS update and restore errors in iTunes
Thanks for using Apple Support Communities.
Cheers,
Mario -
I have an iPhone 4, and I go to Settings, General, Software Update, and it says iOS 5.1.1 and I tap on the Install Now, and Agree, then i get the verifying update, and then it says "unable to install update, an error occured installing iOS 5.1.1
I have exactly the same problem. iPhone 4S, never been jailbroken. Not behind a firewall and it happens whether I am on my home compute (iTunes) or directly thru Settings_Update.
Looks like loads of people are having the same problem - and as far as I can see, Apple's sole reply is jailbreak or behind firewall/ security settings/anti-virus. None of those apply here! -
My iphone 5 shut down and I am unable to turn it back on. I've tried holding down the power button. What should I do?
Do a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data
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