Trying to update LR, get a prompt for serial number

I'm already a CC subscriber and when I updated LR to 5.3, I get a "serial number or try it" prompt. Did I go about the update the wrong way? I should just get all updates automatically, right?

thank you cor-el for your input. think it worked. won't know for sure until i try to update again. no updates available since i installed this version. thanks again

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Payment made for lightroom and photoshop joint package, still prompted for serial number

payment made for lightroom and photoshop joint package, still prompted for serial number which I have not been given. what do i do next?

Hi ,
I think you have downloaded the program directly from adobe. As you have the Photography plan, then you have to download this from Creative Cloud Desktop then they will be activated through with your email address. Then it will not ask for serial number.

Prompting for serial number

I have a valid subscription to Adobe Cloud and have been using apps for almost a year. Now when I try to open Fireworks, I get prompted for a serial number. Also, other apps such as Photoshop, aren't opening at all.

See:
Creative Cloud Help / Creative Cloud applications ask for serial number
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

Computer crash. Trying to install updates and get this error ""This serial number is not for a qualifying product. Please try another" when you enter a serial number in the Serial Number Upgrade screen."

My computer crashed. Ugh. I downloaded Photoshop CS3 (my first full version) and when I tried to upgrade ( I have upgrades to CS6) I get an error message. I remember having to call Adobe for help when I purchased CS4 but can't find a number to call them. I keep getting directed to help screens which are no help.
Any solutions? Is there a "generic" serial number I can enter to get my upgrades installed?
I have a photoshoot that I need to edit asap. I really don't want to have to go back to CS3 version.
Thank you to anyone who can help!

Doglovr1 you will want to locate the qualifying full version serial number which qualifies you to upgrade to CS6. I did review your account and the only full version serial number was for an education version of Photoshop Lightroom.
I would recommend contacting our support team directly at Contact Customer Care to see if the qualifying full version serial number can be found. Also I would recommend referencing case 0181578817 which is your previous case from 2010.

Keep getting prompt for serial number on Trial Acrobat XI Pro

The other day I purchased the upgrade to Acrobat XI Pro for US $199. After downloading and installing, the activation failed because my Acrobat Pro 9 serial number turned out to be Beta, and therefore not eligible for the upgrade.
So I uninstalled XI Pro, ran Adobe Uninstaller Tool, rebooted, then downloaded/installed Acrobat XI Pro Trial. But when I try to run Trial version, it keeps prompting me with the same Serial Number Upgrade dialog box that I got with the upgrade that didn't accept my Pro 9 serial number because it was Beta.
How do I prevent XI Pro Trial from prompting for Upgrade Serial Number so I can use Trial before buying? I have never been able to run the Trial version, and am getting desperate because I need to try that before I purchase.
Thanks in advance!! ~Carol

The prompt I receive is "left over" from the XI Pro UPGRADE version. There's a dropdown box where you choose the version you're upgrading from (Win Pro 9), then add the serial number, which is either approved or declined - in my case, declined because my Pro 9 was a Beta version (which I didn't know).
It's that Upgrade version dialog that keeps popping up when I try to get into the Trial version, forcing me to choose from the same list of versions as I did when trying to get into the Upgrade version.
If that dialog box left over from the Upgrade installation pops up with the Trial install, how do I know it won't also pop up if/when I purchase the Full version? I really want to get this all cleared up and working correctly (i.e., actually using the Trial version) before risking more trouble by introducing another element. No amount of Windows uninstalling plus Adobe Uninstaller Tool for all Acrobat products (plus, of course, rebooting) has overcome this.
And, just to be clear: I've never been able to "activate" the Trial version of Pro XI, so it's not like it's looking at this as a second install of Trial.
Meanwhile, I've again uninstalled all versions of Acrobat and reinstalled my Pro 9 to continue working on a project. But I know if I reinstall XI Pro Trial, that same dialog box from the Upgrade (forcing me to choose a version + serial number I'm upgrading from) will pop up, as I've been through that before.
The whole thing could have been avoided if only Adobe had forced me to enter the serial number for my Pro 9 BEFORE paying for, downloading and installing the XI Pro Upgrade.
Thanks for bearing with me on this. The one bright spot is that my refund for the Upgrade is being processed. ~Carol

All Final Cut Studio 2 products keep prompting for Serial Number

Does anyone know how to fix this?
1) Bought Final Cut Studio 2
2) Installed it with the provided Serial Number
3) Registered
4) Opened each product - was prompted to enter name and serial number
5) Tried reopening stuff like DVD Studio Pro 4, Final Cut Pro etc.. and am re-prompted with the same blanks to enter name and serial number... this happens even when I restart the computer.
What gives?

OK, I just spoke with Apple Care and got it fixed...
I like when things work this well.
Here is my simple translation of what he told me
A) Make sure you have closed all applications.
1) go to this folder:
/Library/Application Support/ProApps/
2) Find any file that has "_SystemID" in the name
i.e. FinalCut_ProSystemID, DVDStudio_Pro_SystemID
etc... These are left over from your previous versions.
DELETE THESE FILES - yes all of them.
Empty the trash too
3) Restart Final Cut Pro and enter your Serial Number
This is nice because now ALL of Studio 2.0 is serialized!
4) Enjoy Final Cut Studio.
Here is a more technical version below:
Hello from Apple!
Shaun at Apple Service & Support thought that you might find this article useful. We hope that it helps resolve your technical issue.
Link: http://www.info.apple.com/kbnum/n303184
Troubleshooting serial number issues with professional products
If you're having difficulty entering a serial number when activating your professional software product, keep these tips in mind:
* Make sure you are reading from the original serial number label that came with the product.
* Be sure to enter your first and last name, and verify there are no mistakes in the serial number field.
* Some numbers and letters look similar, so make sure you don't mistake a zero for the letter O and the number 1 for the letter i or lowercase L.
* Enter the dashes in the serial number.
* Make sure there are no spaces before or after the serial number.
* Make sure that the serial number is valid for the product you're trying to serialize, for example:
o Soundtrack serial numbers are not valid for serializing Soundtrack Pro
o Upgrade serial numbers cannot be used with Academic or Not for Resale numbers from a previous version
* If you've already serialized your application and downloading an update causes it to stop working, try removing your System ID file and enter your serial number again. The System ID file for your product is located in
/Library/Application Support/ProApps/
Remove the appropriate file for your product, then launch the application and enter your serial number again.
Also see the "Installing Your Software" document that is available on the Install disc in the Documentation folder, or as a download from the AppleCare Support manuals page or from these direct links:
Installing Your Final Cut Studio Software
Installing Your DVD Studio Pro 4 Software
Installing Your Shake 4 Software
Aperture: Installing Your Software
Installing Your Motion 2 Software
Thank you,
Apple
**This message has been auto-generated. Please do not reply to this email. Replies will be ignored.

Silent install of acrobat 9 that will prompt for serial number

I need to roll out a number of client computers from Dell using their Image Direct program. We order an acrobat license with each computer and when we get the computer from Dell with the Dell image it comes pre-installed with acrobat 9 and the first time you run the program it prompts you for the serial which is on the acrobat cd that is included. I would like to replicate that with the custom image we put on there to load at the factory.
Currently with our imaging setup I replicated that by installing with a serial number then deactivating and removing the serial number before imaging. When we restored the image and started acrobat 9 it again prompted for the serial which allowed us to put in the unique serial number that comes with the computer.
I don't have that option with Image Direct as I can't pre-install acrobat due to virtual drivers so the only way to add it to image is to upload a silent install package and scipt it to install during the image build. This means I don't have a chance to deactivate the serial number used for install before it gets to end user.
Is there a way around this without going to enterprise licensing and being able to use the same serial number on all installs?

It sounds like you are trying to use a retail serial as an enterprise serial and would like to bypass it's restrictions by deactivating it . . . I assume that's not possible, but perhaps I don't understand your issue.
I doubt you'll get a good answer on the forum. Try support, your sales rep, or a help link on the licensing web site (if there is one).
Ben

Prompted for serial number when launching Acrobat Pro XI

Keep being asked for a Serial Number Upgrade when trying to open trial version of Acrobat Pro XI.
Had previously purchased and installed full version, but found out the Pro 9 serial number I had been using was not eligible for upgrade, so I uninstalled full version and installed trial version.
How can I prevent it from prompting for Upgrade Serial Number? Probably something left over in Registry from that Pro XI purchase.
Sure would be nice if it had prompted for the upgrade serial number BEFORE I purchased, uploaded and installed the upgrade, rather than finding out afterwards it wasn't eligible. Plus, it uninstalled my Pro 9 in the process, so now I'm left with nothing.

Excellent suggestion; should have thought of that.
However, after running Cleaner to remove Pro XI, rebooting, reinstalling Pro XI Trial and rebooting, it still prompts me from same Serial Number Upgrade dialog box as when I purchased Pro XI.
It didn’t recognize my Pro 9 serial number in the original purchase/install because turned out Pro 9 was a Beta version. But that box keeps coming up when trying to use Pro XI Trial.

Why am i prompted for serial number upgrade?

Activated software with correct serial number but it now asks for a serial number upgrade. This is taking way too long. I feel strong coercion and pressure to buy stuff I don't want and don't need.

you're trying to install upgrade software. you can expect to be prompted for the serial number of your upgrade and, if the previous version is not installed, to be then prompted for the previous versions serial number.

Have updated remote desktop now asking for serial number

I have updated remote desktop and now it is asking for a serial number, name and orginasation. I don't have any of these as I brought MacBook off eBay sometime back.
Can I roll back to earlier version or delete remote desktop?

Hey jimmie,
You might need to visit the following link and get your serial number:
Find your serial number quickly
Regards,
Anubha

Lightroom 2.4 Always Prompting for Serial Number

Okay, earlier today I had trouble with the installation not completing after I put in my serial number. A kind person here suggested that I delete the version residing on my machine, download the 2.4 version off the web, and put in my serial number. That worked fine. I got the software up and running with no issues.
My problem now is that if I close and then relaunch, it prompts me for my serial number and registration information EVERY SINGLE TIME.
This is going to get old really quickly. Any suggestions?
MacBook Pro 2.66 GHz, 4GB 1067 mhz ddr3
Mac OSX 10.5.7
Lightroom 2.4
Thanks!

If you had a previous version it is the prefs file that is causing problems.Delete it. See here
http://kb2.adobe.com/cps/404/kb404835.html
The open up LR, enter your licence number and all should be well.
See also
http://kb2.adobe.com/cps/401/kb401346.html
This problem often occurs when people have downloaded a trial and then brought the software on CD. Rather than just entering the serial number in the downloaded version they un install and re install using the earlier version on the CD. If you did this then hopefully just deleting the prefs file will work, but if it doesn't you may have created other problems and although the second document refers to LR 1 I have seen reports that it also works with LR 2

Photoshop prompts for serial number after purchasing photography subscription

Hello, recently I got photography subscription. After signing into cloud photoshop asks me for a serial number.
I had a chat with adobe representative who recommended me to contact tech support, he stated that on Adobe side I have no subscription registered (though I have one in my user profile and I have an order id).
On contact page it's been said that support is overloaded, so here I am ...

The My Products may only show things that have been registered, which you cannot do because PS-CC is asking for a serial number, so maybe it is normal that nothing is listed, there, yet.
Check for evidence of your subscription, here, in the orders section:
https://www.adobe.com/account/account-orders.html
For mine, I see both a subscription purchase confirmation and a list of the monthly transactions, similar to what is listed in two parts on creative.adobe.com.
If nothing is listed at this www.adobe.com link then there may be a purchase problem due to non-Adobe payment order servicer, and you may find relief with someone like the Beverly that seems to fix people's purchasing/credit-card issues, after they post to this forum; however, your forum-post subject, which mentions serial-number problems, not purchasing problems, suggests a tech-support solution so it may be overlooked by someone like Beverly.
If something is listed for your purchase on www.adobe.com then the issue could be a problem with licensing or the CC Manager app data stored on your local computer, whatever is making PS-CC think it needs a serial number, and probably someone from tech-support needs to connect remotely and hack something to get PS-CC to figure out you are licensed. Usually logging out and back into the CC manager is enough to have the CC Manager rescan and figure things out, but that is usually for cases where a serial-number isn't being asked for and the CC Manager app doesn't see that PS is licensed.
Another thought is that maybe the type of purchase you made via DigitalRiver does have some sort of serial-number associated with it that would be included in some order confirmation correspondence, so check any e-mails or digital-receipts that you received as part of the order process to see if a serial-number is listed.
Finally, where did you get the version of PS-CC that you installed? If it was not from the either a button in the CC-Manager app or an icon on the creative.adobe.com pages then it may be the wrong version and the fix would be to uninstall what you have and download and install the CC-Manager/Creative version, and it might be worth doing this, anyway, even if you do think you installed the right version, in case something didn't quite work in the first install. I don't know if your European location would cause the wrong version to be downloaded.

Lightroom 3 asks for serial number launching in non-admin account

The following information was provided by Carey Burgess (Adobe Employee):
Does Lightroom 3 launch and work fine in an admin account, but when you launch the application in a standard (i.e. non-admin) account it asks for a serial number?
If so, then it is likely due to a file permissions issue either in the original (admin) account or with the standard account.
(Although you need administrator access to install Lightroom, and you do need proper access permissions to your photos, you should be able to run Lightroom without issue in a standard user account.)
Lightroom 3 stores registration data (the serial number) in a file called Lightroom 3.0 Registration, which is stored by default in one of these locations:
    * Mac OS: /Library/Application Support/Adobe/Lightroom
    * Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Lightroom
    * Windows 7/Vista: C:\ProgramData\Adobe\Lightroom
- Check for the registration file in the appropriate location for your system.
If the file does not exist in that location, then ensure you are logged in with the admin account (the one where Lightroom doesn't prompt for a serial number) and check the user-specific location instead:
    * Mac OS: /Users/YOUR USER NAME/Library/Application Support/Adobe/Lightroom
    * Windows XP: C:\Documents and Settings\YOUR USER NAME\Application Data\Adobe\Lightroom
    * Windows 7/Vista: C:\Users\YOUR USER NAME\AppData\Roaming\Adobe\Lightroom
If the file exists in the user-specific location instead, then I would suggest that you ensure that you have quit Lightroom, and then move the registration file from the user location to the default system-wide location. Lightroom should now no longer prompt for serial number when you open it from a non-admin account.
If the registration file did (or now does) exist in the default system-wide location, but you are still being prompted to enter a serial number when opening Lightroom in a standard user account, then that account does not have sufficient access permission to the registration file.
To resolve this aspect, there are two possible solutions (the first being the recommended solution):
1. Change the access permissions on the Lightroom folder that contains the registration file to grant "Read" access for the standard user account. (You can do this for each account individually, or you can use a broader group like Everyone.)
For more information about changing permissions, see one of these articles:
    * Windows XP: http://support.microsoft.com/kb/308419#4
    * Windows Vista/Windows 7: http://windows.microsoft.com/en-us/windows7/What-are-permissions
    * Mac OS: http://docs.info.apple.com/article.html?path=Mac/10.6/en/8342.html
2. Copy the registration file from the system-wide location to the user-specific location for the standard user account. (You would need to repeat this step for each standard user that needs access to Lightroom.)
Reply here if these steps do not resolve your issue, or if you have any questions.

Months ago, I had a routine clearout of old software boxes etc and chucked out my Lightroom 1.0 box. A couple of weeks ago I reinstalled Lion on my mac to find that I cannot register Lightroom. I have the 3.0 upgrade serial, the 2.0 upgrade serial, but the 1.0 was on the box..
I followed the instructions above to find the files in crashplan form before the fomat that hold the registration details. I have tried placing them in the location described, but it doesn't seem to work.
The serials (or something) are in the file, but given in the string that is difficult to decipher - and doesn't work in the registration screen, wrong size and a mix of letters and numbers rather than just numbers as my 3.0 serial is.
Any suggestions for what I could do? Could I send the strings in to Adobe to be deciphered? Perhaps move files around a bit more?
Thanks in advance,
Rog.

HT201240 I had just updated my Mac to 10.6.1. When it finished, I had tried to open up Itunes but it says it requires 10.6.8 or later. When i had tried to update my mac it asked for my adiminstartor password. I dont know my password any way to reset it? T

I had just updated my Mac to 10.6.1. When it finished, I had tried to open up Itunes but it says it requires 10.6.8 or later. When i had tried to update my mac it asked for my adiminstartor password. I dont know my password. Any way to reset it without using a disc?

Sure there is.
1. restart your computer in Single User Mode (by pressing Command + S during boot - see http://support.apple.com/kb/ht1492)
This will boot your OS X system in a kind of command line mode.
Note: this will not work if you have a Firmware password set.
2. when in Single User Mode, enter the following command
mount -uw /
to mount your OS X file system.
3. now you can enter the following command
passwd username
replacing "username" by your OS X user's short name. Then you will be prompted to enter the new password for that user. You will have to confirm that new password.
Note that you will not see any character showing when you enter the new password; this is expected behaviour.

Have a membership Adobe says I have a free membership , trying to re-load and/or update INDesign CC - Keeps Asking for serial

I Have had a paid membership for over a year, Adobe says I have a free membership , I have PAS and AI installed and updated - When trying to re-load and/or update INDesign CC - Keeps saying my trial is over and is asking for serial number. I have uninstalled Indesign and the Creative Cloud desktop App.
Running on a PC, Windows 7 Professional
Any suggestions.

I cannot tell you how to resolve this, but I can tell you what happened to me since I made the mistake of buying a year's membership.
Like you, I noticed that despite paying the fee and it leaving my account, I still only had access to the trial versions of the apps. I read around and some people commented that it took some time for the billing team and other teams to co-ordinate information at busy times (though it seemed odd a company of Adobe's size would have this workflow) and as I could still make do with the trial apps, I waited.
Eventually, with the trial days going down to the low digits, I contacted Adobe "customer support" to ask how I could rectify the problem. They cheerfully told me that I had not purchased a subscription from them, that I was not on their records and with this the implication that my expectation was foolish as I didn't own their product. I supplied some bank information to show I had paid and they had taken money, but I just got the same poorly worded response telling me records had been checked and there was no way I had been charged. The issue was closed and it was clear to me I could not change their mind despite having evidence that clearly indicated Adobe had charged me the exact payment for the service I was asking about.
As some weeks had gone by I resolved to contact my bank, but the birth of my Daughter in late October meant I forgot to do so. My mistake, I know, but I think understandable. I noticed that in late November another charge was taken from my account (and I checked to see if I could access the apps but I was still being asked to provide a serial number I was never given (or needed if other people are correct on this). I contacted my Bank and asked them to prevent any more charges and also to begin the process of charging back the money for a service I never received. I sent them the correspondence I had with Adobe, in which they said I had never purchased the service, as well as copies of my account to go with the data they had access to. My money was refunded before Christmas, which I was very glad to see. I thought that it would be the end of it for a while and resolved to cancel. However under my account details it still shows I only have a free membership! I cannot cancel something I do not have!
I have now received a letter from my bank indicating Adobe have contested my charge back, and they have supplied documents that show I have signed up for and paid for the year's service. There is no indication of them acknowledging that despite the fact I never denied signing up, they failed to provide the service I paid for! Just that they want the money back!
So now I am in a situation where I cannot cancel and will continue to be charged for something that I still cannot access! I will continue to see if I can fight with the aid of my bank, but its a rather distressing that a company can hold you over a barrel for something you never got, even by their own admission.
I hope that you get a better resolution than I did.

Trying to update LR, get a prompt for serial number

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