Trying to update my iTunes.....keeps telling me it cannot find iTunes.msi
I have iTunes 11.1.3.8 and when I try update iTunes it is looking for iTunes.msi and can't find the file. I have searched around is there something I can do to fix this without reloading windows. I am also concerned about loosing any information if I install on a new load of windows. How can I ensure I don't wipe a device. The iPods used to get wiped when connected to a new computer. Do the iPads and iPhones get wiped when connected to a new computer.i have iPad 4 iPad Air and iPhone thanks for any help
Hello, KokoMerlin.
Thank you for visiting Apple Support Communities.
I would recommend doing a complete uninstall and new install of iTunes as outlined in the steps below. Uninstalling iTunes on your computer will not alter your iTunes library.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Since you are receiving an error that a .msi file can not be located, you will need to process the steps in the article below for any component that gives you this error during the uninstall process.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when you remove Apple software in Windows
http://support.apple.com/kb/TS3704
Cheers,
Jason H.
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