Trying to Update my software
Please help... So I had my Mac Book completely wiped out and when I got it back it was like buying it from scratch. This machine is 4 1/2 years old, never had a problem till now. I am trying to sync my Iphone 4 to Itunes but it wont accept it since Itunes isn't the 10 version and I can't upload the Itunes 10 version untill the system software is at least 10.5 but I can't seem to find the update for it. I try to update the newest software version MAC OS X 10.6.7 but it won't except anything till I have 10.5 and later. Right now I have Mac OS X 10.4.11. Can someone tell me how to get MAC OS X 10.5 or how I can bypass that update and just update the MAC OS X 10.6.7?????
Welcome to Apple Community Discussions.
You can't update to 10.5 that is a paid upgrade. If you had 10.5 installed use your 10.5 Install Disk to install it. Likewise 10.6 is a paid upgrade. Only updates can be downloaded, for example with 10.5 installed, you could upgrade to 10.5.1 - 10.5.x.
-mj
Similar Messages
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I have a macbook pro, and am trying to update my software. I recently bought an iphone 5, and my software is to out of date to sync my phone with itunes. I currently am running 10.5.8 and I need to update to atleast 10.6.8. Just wondering if I need to purchase it from apple or if there is an easy/free way to update it.
you need to purchase it: http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard. It is only on a disk, not in download form.
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I am trying to update my software through the app store but for some reason an error occurs and will not allow me to do so. And when i go online to log into my apple id account it states that there is an error. Can someone help me solve this issue, its annoying me?
Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.
(123935) -
I tried to update the software for my iPhone 4S, 16 GB to the most recent version (8.1?). I don't know what I was updating from, because I can't access that, but it was whatever was installed on it (I got it about a year ago, so probably 6.something).
It froze, and now won't turn off, or on, or sync with my macbook plus, which is what I have always sync'd it to. (I backed it up and sync'd it right before I tried to update the software.)
Since it originally froze almost 3 hours ago, it shows a white screen with the apple on it and a line underneath. When I try to sync with my laptop, it says it needs me to enter a passcode on the phone, which I can't enter because the screen is frozen. So I'm unable to access the iPhone portion of iTunes.
I have tried to turn it off, with no luck. I have tried rebooting my laptop and syncing, but I still get the same result.
Does anyone know how to fix this?
I really wanted to wait to update the software, but I was having internet connectivity issues for the past 3 weeks, and Sprint suggested updating the phone's software.
Thanks in advance for your help!Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
I tried to update the software of my iphone 3gs while charging with my Macbook Pro. While the phone was restarting after installation, in the setting up my phone menu, it stops midway with a message in itunes on the laptop that there is no simcard.
Then put a SIM in. You cannot activate an iPhone without a compatible Sim.
If your iPhone was hacked/jailbroken the update restore the lock. -
I am trying to update my software on my iPad. I am synched to my MacBookPro and I have been instructed to click the " Summary button". Where is it?
If the iPad is connect to the Mac and iTunes is running, you have to click on the iPad name under the device heading first in the sidebar on the left and then you will see the Summary Tab at the top of the iTunes window on the right. Then click on the Summary Tab at the top.
If you don't see the sidebar in iTunes 11 - go to View>Show Sidebar in the iTunes menu at the top of the screen. -
I am trying to update my software to Mac OSX Snow Leopard.
I have a mac book from early 2009 with an operating system of MAC OS X version 10.5.8. I am trying to update the software so I can sync with my iphone 5. I have the MAC OS X Snow Leopard CD and am ready to install. When I tried it the first time the installation failed at about half way and the screen went black with a pinwheel for almost an hour. After that it gave me the option to restore to the previous software. The computer is back to working but I would really like to be able to update the software. Any thoughts?
I am having the same problem. I can not download my update whatsoever. I emailed the support e-mail attatched in the original email, but have not recieved any news.
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I have tried to update the software on my ipad 2, 16GB, through itunes, but the update has not been completed and has frozen, what should I do?
Hey there alaili55,
Welcome to Apple Support Communities.
It sounds like you ran into an issue updating your iPad 2 with iTunes on your computer. Take a look at the article linked below and try the troubleshooting tips that it provides, which will resolve most issues updating iOS devices.
Resolve iOS update and restore errors in iTunes - Apple Support
Cheers,
-Jason -
hi..i just bought an iphone 5 yesterday 32GB..and now when i am trying to update the software..it says the following: unable to check for update/an error occurred while cheking for a software update...please help me..is it a problem in my new iphone??or it's just an temporary error in the apple software center???
Lyndsay237 wrote:
This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card. -
When trying to update my software, I get "an error occurred" message, and the update gets cancelled. How can I fix this?
I have found other threads with this problem. The problem is that you are using your iTunes account on another user at the same time you want to update software. Just close iTunes from that user. See > https://discussions.apple.com/thread/4577180?start=0&tstart=0
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Trying to update my software (iPhone and iPad) it says my iTunes software needs to be updated, but it is already is. I try this over and over again. I've already reinstalled iTunes and have shut down and restarted my Mac several times. How can I fix this?
This is what worked:
"In iTunes, I signed out of the store. I exited itunes and restarted it, logged back into the store (with my apple id), then I pulled down the iTunes menu in the menu bar and selected Check for updates.
At this point it said that iTunes 11.1 was available and I'm downloading now " Quoted from a fellow user.
It fixed my problem. -
trying to update the software into my Ipdad 2 the screen froze and asked me to restore it but unable to restore due to a (-1) error
I need helpIf you're unable to do the Restore, go into Recovery Mode per the instructions here.
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"iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone."
Anybody else experienced this when trying to update iPhone software to 5.1.1???
How have you resolved this issue.
Any help anyone can give will be warmly received!!
Thanks,
R.
London.Hello jsachi,
The article linked below details a number of troubleshooting steps that can help get a backup created in iTunes.
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Cheers,
Allen -
I am trying to update my software to IOS6 but it sat that I need at least 2.7GB of space. How do I get that in order to do the update?
By removing content from the iPad. Transfer content into iTunes, sync the iPad and backup - and then unsync the content from the iPad. That way the content is stored in iTunes, and backed up so you can resync it at a later time if you want to.
Transfer purchases.
http://support.apple.com/kb/HT1848
How to backup and restore from a backup
http://support.apple.com/kb/HT1766 -
i tried to update my software to 10.9 and forgot i had a disc of pictues in the computer. i stopped the istall as it was trying to go onto the disc of pictures. now its stuck on the os x page and i cant get it to my home screen. can anyone help?
I'm not really sure what you mean by "the os x page". It sounds like the installation did not complete.
I would try this:
hold down the power button until the computer shuts down
take out the disk with the pictures!
restart and see if it will boot up
if it boots up normally, I'd probably try to repair your HD: Boot into your recovery partition (hold down ⌘R at restart until you see the Apple symbol), go to Disk Utility, and repair your hard drive. While you're there, repair permissions too. OSX Tips Using the Recovery HD
Then I'd try to reboot and run the installer again. I think it's a good idea to do the installation in safe mode : Mac OS X: What is Safe Boot, Safe Mode? .
if it won't boot up normally, I'd try booting from the recovery partition and repairing your HD.
if it won't boot into the recovery partition, your options are:
Try to repair your hard drive with internet recovery: OS X: About OS X Recovery
If you have access to another (working) Mac and a USB thumb drive, download Recovery Disk Assistant, which you can use to repair your hard drive or reinstall OSX: OS X: About Recovery Disk Assistant
Try to boot into single user mode and repair your hard drive: Repair Your Hard Disk in Single User Mode | Everything Macintosh -
I have an iPhone 4 not currently hooked up to a carrier. I am trying to update the software on my computer and it has frozen the phone. The screen has the apple logo and the progress bar three quarters full. How can I unfreeze the phone to continue?
Leave the SIM in and do a restore as new.
http://support.apple.com/kb/HT1414
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