Trying to update PS CS5 to camera raw 6.7 "installation failed" .

Question

When using the downloaded zip version 6.7 or 6.71 from the adobe site the error message is simply "installation failed". When trying to update from within Photoshop itself the message reads "Photoshop Camera Raw 6.7 Update   There was an error downloading this update. please quit and try again later. Win XP sp2. What now?

Answer 1

Thanks for the link Jeff. The installer said to check the log files but gave no clue where to find them. There's PS files scattered all over the computer. if I'd looked for a hundred years I would''ve never found them. There were 2: This 1st one a plain text .log  tilled "Adobe Setup Error.log"-
3604] Mon Aug 18 08:07:09 2014  INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
:: END TIMER :: [Sync Media DB] took 378.264 miliseconds (0.378264 seconds) DTR = 380.686 KBPS (0.371764 MBPS)
Ready to initialize session to start with ...
* Logfile path changed to: C:\Program Files\Common Files\Adobe\Installers\Photoshop Camera Raw 6.7 08-18-2014.log *
2408] Mon Aug 18 08:07:39 2014  INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
:: END TIMER :: [Sync Media DB] took 189.764 miliseconds (0.189764 seconds) DTR = 21.0788 KBPS (0.0205848 MBPS)
Ready to initialize session to start with ...
* Logfile path changed to: C:\Program Files\Common Files\Adobe\Installers\Photoshop Camera Raw 6.7 08-18-2014.log *
3228] Mon Aug 18 08:07:50 2014  INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
:: END TIMER :: [Sync Media DB] took 193.152 miliseconds (0.193152 seconds)
Ready to initialize session to start with ...
* Logfile path changed to: C:\Program Files\Common Files\Adobe\Installers\Photoshop Camera Raw 6.7 08-18-2014.log *
3196] Mon Aug 18 08:38:38 2014  INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
:: END TIMER :: [Sync Media DB] took 166.492 miliseconds (0.166492 seconds)
Ready to initialize session to start with ...
* Logfile path changed to: C:\Program Files\Common Files\Adobe\Installers\Photoshop Camera Raw 6.7 08-18-2014.log *
And 2nd was this compressed .gz  named Photoshop Camera Raw 6.7 08-18-2014
RIBS version: 3.0.121.0
Win OS version: 5.1.2.0  Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 378.264 miliseconds (0.378264 seconds) DTR = 380.686 KBPS (0.371764 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: E:\AdobeCameraRaw-6.7-mul-AdobeUpdate
Updating media info for: {07238EEC-C837-4D4F-BED7-BBB341BC7FE6}
[    3604] Mon Aug 18 08:07:09 2014 ERROR
No media information provided for removable source location
[    3604] Mon Aug 18 08:07:09 2014  INFO
--------------------  END  - Updating Media Sources -  END  --------------------
:: END TIMER :: [Total Timer] took 483.559 miliseconds (0.483559 seconds) DTR = 314.336 KBPS (0.306969 MBPS)
[    3604] Mon Aug 18 08:07:09 2014 ERROR
Cannot iniliatize payload session
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 0 warning(s)
ERROR: No media information provided for removable source location
ERROR: Cannot iniliatize payload session
Search the same string above to find when the error occured.
[    3604] Mon Aug 18 08:07:09 2014  INFO
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
That's all thoroughly meaningless to me. I hope maybe it speaks to you?