Trying to update the software for my iphone4 to the 4.3.2 version?
I'm trying to upgrade the software on my iPhone4 to the newer 4.3.2 software version, when selecting to upgrade it prompts: "there are purchased items on the iphone that have not been transferred to your itunes library. you should transfer these items to your itunes library". how do i transfer the items to the itunes library? i'm new at this and need help!!
With your phone connected, iTunes running, without syncing: File>Transfer Purchases.
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I have been trying to update my iPad2 for the past 3 hours. It just sets there doing very little and says its going to take 9 hours. What am I doing wrong? I've never had this problem before. Also can I update from any other computer? Just in case it is my lap top.
Do you get any error messages ? If you get a network timeout error when downloading the update then try temporarily turning off all your firewall and antivirus software until the download has completed.
It's best to only update via your own computer, otherwise you risk losing all your iPad's contents - updating to iOS 5 wipes the iPad and then restores your backup. If you having problems downloading the update then you could try downloading the update file via a browser on another computer and then copying that file to your laptop for the actual update . -
i tried to update my software for apple tv and it will not restart after update. flashing lights
Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device) -
I am trying to update my software through the app store but for some reason an error occurs and will not allow me to do so. And when i go online to log into my apple id account it states that there is an error. Can someone help me solve this issue, its annoying me?
Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.
(123935) -
I tried to update the software for my iPhone 4S, 16 GB to the most recent version (8.1?). I don't know what I was updating from, because I can't access that, but it was whatever was installed on it (I got it about a year ago, so probably 6.something).
It froze, and now won't turn off, or on, or sync with my macbook plus, which is what I have always sync'd it to. (I backed it up and sync'd it right before I tried to update the software.)
Since it originally froze almost 3 hours ago, it shows a white screen with the apple on it and a line underneath. When I try to sync with my laptop, it says it needs me to enter a passcode on the phone, which I can't enter because the screen is frozen. So I'm unable to access the iPhone portion of iTunes.
I have tried to turn it off, with no luck. I have tried rebooting my laptop and syncing, but I still get the same result.
Does anyone know how to fix this?
I really wanted to wait to update the software, but I was having internet connectivity issues for the past 3 weeks, and Sprint suggested updating the phone's software.
Thanks in advance for your help!Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
hi..i just bought an iphone 5 yesterday 32GB..and now when i am trying to update the software..it says the following: unable to check for update/an error occurred while cheking for a software update...please help me..is it a problem in my new iphone??or it's just an temporary error in the apple software center???
Lyndsay237 wrote:
This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card. -
Hi, I have just tried to update the iPhone software and it appears to be updating but the screen on my phone has had the same picture of the apple and its at the same spot of loading (about 3 quarters) for the last HOUR!! help!
oh and the device is not being recognised by itunes now either.
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trying to update the software for my iphone and it keeps saying download has been corrupted. an same for imac update. help?
Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
i have purchased a iphone 4s second hand used and when i tried to update its software, it is asking for apple id . i dont have contact with the person to whom i have purchased this device now what should i do
You can't do anything. You have encountered the activation lock. Unless you have some sort of contact with the previous owner you have bought a very expensive paper weight.
You can find out more about activation lock from Apple's site here: Find My iPhone Activation Lock - Apple Support -
I tried to update the latest software update for my MacBook pro (which was on 10/12) and after it started to update it restarted like normal but when it started back up it was running painfully slow and none oft programs will open.They all quit unexpectedly. iTunes microsoft word all of them quit unexpectedly. Help!
Exact same problem with my 2010 MBP 2.4ghz 4gb ram 10.6.8. iTunes said update was needed, Software Update ran with various updates including a security update, truthfully didn't pay much attention, I always install the Apple updates. After the restart it took 3-4 times longer than normal to get to the login screen, same to get to the desktop but I'm familiar with that occurring on update restarts. Unfortunately it got worse from there. Performed a full shutdown and startup. Same long boot. After the desktop finally loads every mouse button press received a 2 minute beachball. I use menu-meters and both processors are under 10%. Waited a few minutes for disk utilities to launch, repair permissions estimates 3 hours for a typical <10 minute process. Activity monitor shows nothing over 10% CPU most of the time however ReportCrash pops to the top often. Any suggestions would be greatly appreciated. BTW zero problems until this update.
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I'm trying to update iTunes software, but when I go to Help/Check for updates, I continue to get the message: "The iTunes update server could not be contacted. Please check your Internet connection or try again later." Is there another way to update?
Try updating using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
I'm trying to update my software to iTunes 10.5.2. I click on the install button, click the Accept button, the software checks for updates, and then I am back at the original download screen. I can't seem to get past this loop. Any suggestions?
If I go through the setup that you suggested, won't I screw up the existing software on my system?
No. The iTunes installer will first uninstall the existing version of iTunes and then put in the new one. (That's actually also what happens when you use Apple Software Update to install a new version ... it just doesn't show the uninstall phase like the iTunes64Setup.exe or iTunesSetup.exe does.) -
The trouble started when I tried to update my software version....
I am still very new to all the iPods. I have a Nano that I haven't had trouble using with iTunes. Now I recently bought a Touch and am very confused using it with iTunes. From what I read I can have both the Nano and Touch on the same iTunes account. If that isn't correct please let me know.
My trouble right now started when I tried to update the software version. When I try to, a message pops up telling me there are items on there that have not been transferred to my iTunes library and that I should do that before updating. So, I went to File and tried to transfer purchases. Another message popped up telling me items purchased could not be transferred because I am not authorized for them on this computer (same computer we have always used for the Nano). So, I then went to Store and clicked Authorize this computer and got the message that it is already authorized.
Now I have no idea what to do.- Yes you can sync more than one iDevice to a single computer and iTunes library.
- Try deauthorizing and then authorizing the computer.
- You are authorizing the computer for the account(s) used on the iPod, right?
- Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
My Ipad not booting showing Itunes logo, was trying to update the software. what do i do?
My Ipad not booting showing Itunes logo, was trying to update the software. what do i do?
Here:
iOS: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X -
I went to update my software for my iPad 2 and my ipad has been frozen for hours on the connect to itunes screen. I unplugged it and tried to recover it but it doesn't work. When I connect it back to my computer it says ITunes has detected an ipad in recovery mode. You must restore this ipad before it can be used with itunes.
Can anyone out there help?kokodeelish wrote:
When I connect it back to my computer it says ITunes has detected an ipad in recovery mode. You must restore this ipad before it can be used with itunes.
If this message appears - did you try to restore it with iTunes? -
I have just tried to update the software on my iPad and it is now asking me to connect to iTunes. The last time I did this it did not tell me to do this. I'm currently travelling and do not have my MacBook with my iTunes.Can it be resolved without iTunes
I hope that you can see this response. The forum software is acting quite bizarre today.
You really do want to restore with your own computer. There is an off chance that you might be able to backup first, but I really think it is a very slight chance now since you got the connect to iTunes screen. But on the chance that when you connect, it sees the iPad and allows a backup, I would to not have you wait to use your own Mac.
If you cannot create a backup, you will lose everything that you have put on since the date to the last backup. So of your last backup was three weeks ago, you will restore the iPad to the condition that it was in three weeks ago.
If you do a lot of traveling, using iCloud for backups might be a very good idea. I use iTunes primarily and I backup my MacBook Pro with Time Capsule, but I still use iCloud as a secondary backup. I don't have enough data that I have exceeded the free 5 GB that you get with iCloud, so I do use it just in case.
I can't explain what happened with the update, I can only tell you that it does happen to other users. I have never had a problem when I updated and I having been updating over WiFi since iOS 5 came out. Taking a guess, maybe an interruption in the connection - especially of you tried updating using a hotel's WiFi network, or a power surge maybe. Whatever the cause, it is most likely a one time thing. That doesn't help your situation I know, but hopefully it won't happen again.
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