Trying to update to iTunes... Error Messages
When attempting to upgrade to the latest version of iTunes, I encounter this error message: Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\etc\zoneinfo\Antarctica\Casey. Verify you hvae access to that directory.
Does anyone else get this? Any ideas how to remedy?
At this time, I have no iTunes access. I tried to uninstall and install, but still not working.
thanks much!
These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 800736B3s, or a different error code? If they're different, what codes are you getting in Windows Update?
Similar Messages
-
Unable to re-install itunes as error message appears "The Older Version Of Apple Software Update Cannot Be Removed"
Been to control panel and found apple software update but still unable to remove Help!!Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
The other day my iMesasges stopped working so I plugged my phone into my laptop (windows) to update through iTunes. I tried to update it, but when the update was almost done an error message popped up. Now the phone will only turn on with the plug into itunes picture on the screen. iTunes will not recognize the phone -- I turned my laptop off multiple times. I've done every one of these steps multiple times http://support.apple.com/kb/ts1275 and nothing has worked. What can I do?
Hello Saphira0823,
Thanks for using Apple Support Communities.
The screen you're seeing on your iPhone lets us know that it's in recovery mode. Now since the iPhone isn't appearing in iTunes on your computer, we need to follow one of the articles below, depending on the type of computer you have.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Take care,
Alex H. -
I removed the battery in my att iphone 4 (gsm) osi 6.2? when i turned phone on i got pug into itunes screen. I did that and it said phone detected in recovery mode click update recover butten so i did. everything started liek t was working, i tunes showes verifing with apple but never make it past that point. itunes gives error message 1602. tried fixes, got error 22 tried fixes got error 11, tried fixesand got error message 1602. i then got advice from friend who wrks with iphones. told me get inrecovery, turn off. take out battery for min at least and put back together nad then try. i could not turn it on so plugged into wll charger and screen showed osi 6 and slide bar. slid bar and asked for my pw. put in and low and behold icon on screen telling me to plug into itunes. Did that and got error messge 1602 again and itunes neer went past verifing with apple.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection. -
Can't download software updates in iTunes - error message "network connection timed out"
I'm unable to download software updates for my iTouch 4.1 in iTunes. I have iTunes version 10.5, Windows 7. i've tried numerous times in the past and always get the same error message. I'm now experiencing problems with some of my apps. and I've attempted 4 times in the past 2 days to upload version 5.0. It goes thru the whole download (761.61 MB), says "processing file", then closes out and I get the following message:
"There was a problem downloading the software for the iPod "xxxxx's iPod". The network connection timed out. Make sure your network settings are current and your network connection is active or try again later. Err = .3529."
I ran diagnostics and it said everything was fine.
Also not all the apps. on my iTouch are in my iTunes library even though I've synced my iTouch numerous times since I've purchased the apps. with my iTouch. All the apps on my 2nd screen are on iTunes, but none of the apps. on my 3rd screen of my iTouch are in iTunes.Did you check your security software settings? Troubleshooting security software issues
iTunes has to be able to contact Apple during the download of the software and the update process. -
When I try to sync my ipod with itunes I get an error message which tells me Apple mobile device is not started.
"itunes could not connect with the itunes store. An unknown error occurred (11556)."
This error is associated with ringtones, are you trying to sync a ringtone, purchase a ringtone...need more info...
I have also an error message saying it cannot sync and error message number 0050.
Are you on Windows XP? Is this the error message...iTunes displays -50 error message? If so, follow these directions:
http://support.apple.com/kb/TS1539 -
While trying to update, I get error message 3259.
While trying to update, I am getting error message 3259. I think is a connectivity issue but I have connected using Airport and also tried hardwiring it and no luck. This is a Nano 6th Gen. Any suggestions?
dragonflylover wrote:
While trying to update, I am getting error message 3259. I think is a connectivity issue but I have connected using Airport and also tried hardwiring it and no luck. This is a Nano 6th Gen. Any suggestions?
You make no mention of connecting directly to your computer. Was this done?
How are you hardwiring an iPod Nano? -
Trying to update keep receiving error message 1921 What can I do to correct this problem?
I received a message during an update for Adobe Acrobat 11. The message says that I may not have sufficient priviledges to do this. I don't understand as I am the only one who uses this computer .
Hi,
Please refer the thread: http://forums.adobe.com/message/5031535 with similar issue.
Regards,
Romit Sinha -
iphone 4 itunes logo and plug on screen ,phone is frozen of somesort any help
Read: http://support.apple.com/kb/ts4451
-
I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
Installation of latest itunes update stopped, gave error message "couldn't find MSVCR80.dll" Suggested reinstall. Tried but got same message. Now get same error message when I try to open itunes. Help!
Hey jeight26,
When you uninstalled and reinstalled iTunes, did you use this article?
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
If you haven't already done these steps, this section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Sincerely,
Delgadoh -
Trying to update frpm itunes 10 to itunes11, but get error message after installation
I am trying to update my itunes to be compatible with my replaced iphone 4s (apllecare replacement) that is not compatible with my current iTunes 10.6. I have tried several times to upload th enew version of iTunes to no avial getting an error message after a "successful installation" and the itunes reverts to 10.6. Since my imac was an older unit I had to update to OSX 10.6.8 (sucessfully) and increase my RAM. I am 120bucks in the hole plus the 49 dolar surcharge for the iphone replacement and i am still no closer to restoring my phone. Help please
First backup your music and content.
Then delete iTunes 10.6 Drag the application from Finder > Applications to Trash. Empty Trash
Try and install 10.7 first iPhone 4s will work with this. You can find the download here
http://support.apple.com/kb/DL1576
Install it. Does itunes 10.7 now appear? Is your content all there? Connect up your iPhone and start syncing.
From there if you want to you can upgrade to iTunes 11 but it is only necassary if you have an iPhone 5 -
I am trying to update my iTunes so I can sync my new iphone 5s and it doesn't recognize the phone, apple support said I need to update my iTunes when I try and do that I get an error message that says " the ITunes update server could not be contacted. Please check your internet connection or try back later.
My internet works fine and I have tried back dozens of times with same result.Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
I am running Windows 7 home edition and trying to update to iTunes version 10.5 (from version 10.3.1.55) and I keep getting the following error message, ‘Error occurred while installing the updates. If the problem persists, choose Tools > Download Only and try installing manually’ which I do only to have the same error message pop up.
Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
I was trying to update my iTunes to 11.1.3 and I keep getting an error message
I was trying to update my iTunes to 11.1.3 and I keep getting the error message "iTunes has an invalid signature. The download has been removed or stopped". Thanks
Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
I am trying to update my itunes on my pc. After the download in complete, there is an error message telling me that Apple Application Support needs to be installed for Itunes to work. What do I do?? I've already unistalled and install the download four times and installed WinRAR. Still no success.
These are the steps mentioned in the article iPhone: Troubleshooting activation issues
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to a known-good Wi-Fi network if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance.
Maybe you are looking for
-
My macbook treats my TV as a second moniter.
How can I change my display settings so that when I hook my computer up to the TV it shows on the TV exactly what is shown on the computer's screen? Currently it is showing a blank desktop as though I was using dual moniters, this is very awkward for
-
Unable to browse the internet even though I'm connected the network
I have a new iMac. I can connect to my wireless network via Airport. I can print to my wireless printer but I cannot connect to the internet using a browser (Safari or Firefox). I can ping (e.g., Google.com)successfully but can't connect via a browse
-
Changing Resolution Automatically
Hello I am trying to deploy Windows 7 images and I'm looking for a script that would automatically adjust the screen resolution with the recommended settings: https://lut.im/EXDyiiKN/U534wSHs Is there such a script? Thank you in advance
-
Ichat is stuck on "waiting for activation" as is FaceTime on my new iPhone 5. Any tips??
Both initially worked on the phone after being stuck in Restore mode for 2 weeks. Multiple SIM card failures and now iChat and FaceTime no longer will work? Any thoughts???
-
Build successfull, deployment not working
Hi all! We are using NWDI for Web Dynpro Apps service pack 19, today we faced this problem: An activation from developer studio has been activated, the build runs fine but when it comes to deployment, it won't finish. So you can see a green complete