Trying to update to version 2 and keep getting error

I keep getting error (-6971) which has to do with backup. In order for my update to continue I have to continue and loose all saved data. HELP! What do I do?

Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
If you disabled yuor computer's security software then that indicates a hardware problem,
I would say it is not workth fixint your old. likely a 1G. iPOd.

Similar Messages

  • I am trying to empty my trash and keep getting error code -8003

    I am trying to empty my trash and keep getting error code -8003...how do I get it to empty?

    http://support.apple.com/kb/HT1526

  • I am trying to install lightroom 4 and keep getting error 1935.

    I am trying to install lightroom 4 and keep getting error 1935

    http://forums.adobe.com/community/search.jspa?peopleEnabled=true&userID=&spotlight=false&c ontainerType=14&container=3316&rankBy=date&q=1935

  • Just tried to install update to iTunes and keep getting error statements. The errors statements read: "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 1114) and Runtime error - Program: C\Program files (x86)\iTunes\iTun

    I just tried to install the iTunes update 11.4.1 and keep getting error messages.  I have never had this issue before over many years of using iTunes and getting updates to the software.  I have removed the iTunes from my computer and reinstalled it but keep getting the errors.  Here are the error statements: "Runtime error: Program: C:\Program Files(x86)\iTunes\iTunes.exe; R6034; An application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team.  iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 1114)

    Follow the instructions of tt2 in https://discussions.apple.com/thread/5822086 and note to run as admin

  • Trying to finalise my movie and keep getting error 108

    Trying to finalize my movie and keep getting a message saying error 108 please help?

    http://support.apple.com/kb/HT1526

  • Trying to update apps on itunes keep getting error code 11503

    I keep trying to update all of my apps on iTunes on my windows computer but keep getting error code 11503. I am running the latest and current version of ITunes.

    Hello Faithfill
    If you are having issues downloading updates to your computer from the iTunes Store, then check out the article below to go over settings of your computer. 
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Regards,
    -Norm G. 

  • Up graded from elements 9 to 11 tried to run incremental backup and keep getting error

    I keep getting error c:\ program data\adobe\elements organize\catalogs\my catalog\catalog pse 11 db. any help on this issue would be great.

    That's not one of Apple's better messages, unfortunately. 
    Most likely, there's a problem with a particular file, but they don't bother to tell you that.
    See #C3 in Time Machine - Troubleshooting.
    Also note that, on Leopard, the restored drive will be treated like a new one, and Time Machine will do a full backup of it.  You cannot prevent that.    But if you meant 10.6.8 (Snow Leopard), it probably will figure out what's happened and do only an "incremental" backup of the changes. 

  • Trying to update my iPhone but keep getting error

    I have been trying to update my iPhone with the new update and at first I was told the server was flooded, then I was told it was due to using a wireless Internet stick. I tried updating with a wired connection and still no luck. The same thing happens every time I will get through 90% of the update and then it will come up with an error that it can not connect with the server. I have been trying at verious times, days etc and the same thing keeps happening gerr. What do I need to do to be able to get the update ? Please help .

    Disable your anti-virus, install the update, turn you anti-virus back on

  • I'm trying to update my Itunes and keep getting an error message "The older version of Bonjour cannot be removed. Contact your technical group" What can I do or need to do?

    What I said in the question. I have windows XP

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • HT1689 I'm trying to update my apps and keep getting a message that says "cannot connect to the iTunes store", why? How do I fix?

    Why can't I connect to the iTunes store to update my apps anymore?

    Hi Grneyedtiffster,
    If you are having issues accessing the iTunes Store from your iPad, you may want to take a look at the troubleshooting steps in the following article:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • I have been trying to download free apps and keep getting error messages about problem with pmts, no matter what credit card I use. Why

    Why is this happening? It shouldn't  on free updates or apps.

    Kimmie65 wrote:
    Why is this happening? It shouldn't  on free updates or apps.
    Based on what you have said so far there is no way to answer your question. You must have a valid payment method on file with the iTunes store, even to download free apps. The payment method is used to verify who you are. The profile information in your iTunes account must match the information for the credit card you have entered.

  • I'm trying to sync my phone to my computer and keep getting error message "1140" just when it's about to finish.  My updates are current.  Thoughts?

    I'm trying to sync my phone to my computer and keep getting error message "1140" just when it's about to finish.  My updates are current.  Thoughts?

    Hi hannijin,
    What version of the Mac OS X do you have on your computer?  The version of iTunes that you can install is dependent on the operating system that you have.  For example, the current version of iTunes requires OS X version 10.7.5 or later.
    Finding the OS X version and build information on your Mac - Apple Support
    https://support.apple.com/en-us/HT201260
    Apple - OS X Yosemite - How to Upgrade
    https://www.apple.com/osx/how-to-upgrade/
    Hope that helps ...
    - Judy

  • HT3606 i keep trying to update the software and it gets stuck on configuration, so i can i sped up the process?

    i keep trying to update the software and it gets stuck on configuration, so i can i sped up the process?

    Some general advice on updating:
    It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
    So before you do anything else:
    If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
    Turn off sleep mode for both screen and hard disk.
    Disconnect all peripherals except your keyboard and mouse.
    1. Repair Permissions (in Disk Utility)
    2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
    At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
    3. Download the correct version of the COMBO update from the Apple download site.
    The Combo updater of Leopard 10.5.8 can be found here:
    http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
    If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
    Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
    More information on using Software Updater here:
    http://support.apple.com/kb/TA24901?viewlocale=en_US
    Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
    Now proceed as follows:
    4. Close all applications and turn off energy saving and screensaver.
    5. Unplug all peripherals except your keyboard and mouse.
    6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
    7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
    8. Once your Mac is awake, repair permissions again, and you should be good to go!
    If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
    9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
    N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
    Lastly, Apple's own article on the subject of Software Update may also be useful reading:
    http://docs.info.apple.com/article.html?artnum=106695
    [b]If you are updating Safari (or just have):[/b]
    Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up.  If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
    So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
    Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
    Additional tips on software installation here:
    http://docs.info.apple.com/article.html?artnum=106692
    To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for  problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
    Again, the advice is to remove all Input Managers from the following directories:
    /Library/InputManagers
    ~/Library/InputManagers
    especially prior to system updates (they can always be added back one-by-one later).
    Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
    http://support.apple.com/kb/TS1541?viewlocale=en_US

  • HT1338 trying to download update for iTunes and keep getting the following   An error occurred while installing the updates.(103

    trying to download update for iTunes and keep getting the following   An error occurred while installing the updates.(103

    Try to download direct from here.
    http://www.apple.com/itunes/download/

  • I'm trying to update to OS 5.1 and keep getting error 1...

    I've been trying to update to OS 5.1 and keep getting "error 1...".
    Please...anybody?

    I am having the same issue. It doesn't go above the 870 MB. I was able to download Yosemite on my Mac Book Air.
    Can anyone help?

  • Keep trying to install update for itunes and keep getting 'invalid signature'

    keep trying to install the new updates for itunes and keep getting 'invalid signature' and it won't download

    That suggests that the installer is getting damaged during the download.
    I'd first try downloading an installer from the Apple website using a different web browser:
    http://www.apple.com/itunes/download/
    If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

Maybe you are looking for

  • How to parse XML using SAX Parser sequencially

    I have a requirement to parse XML file sequencially. But I need to stop the parsing in-between for doing some processing. Let me explain with example I have a file with following structure. <InputFile> <Invoice>      <InvoiceNo = "Inv1"/> <InvoiceDt

  • MBP is missing the "Display" icon in Sys Pref, Display PrefPane file needed

    Hi, I noticed that my "Display" icon under >Hardware, in the System Preferences is suddenly missing. It should be between "CDs & DVDs..." and "Energy Saver" icons. I think I need the Display Preferences Pane. Can anyone send me a copy, I don't have a

  • How can I change a green screen background?

    Today I downloaded a trial version of PSE. This means of course that I'm new to the game. I can follow a step-by-step guide though. Here's what I'd like to do: I've taken a dozen photos of an actor with a green screen as a background. Is there a way

  • Using WF_EXTSRV for changing PDF Interactive form

    Hai, I'am trying to use transaction WF_EXTSRV to generate a task which can be used within the UWL from the portal. The main purpose of this task is to show an exsisting PDF form in change mode. I allready found some nice information from SDN, but not

  • Boot log

    I can't seem to find a log of the messages displayed during boot. I have an error involving my sound module Intel HDA, but it scrolls by so fast I can't read and retain what it says, exactly.