Trying to upgrade broadband option

Currently on Option 2 40Gb option and tried to update to Unlimited Broadband at £16 p/m but system keeps taking me to Unlimited Broadband Extra at £21 p/m.
As the cheaper option is sufficient for my needs I don't see why it will not allow me to update to the cheaper option or is this because it is cheaper than I am currently paying?
The extra offered by Unlimited Broadband Extra, e.g an extra 48GB of BT Cloud storage and BT Net Ptrotect Plus is of no interest to me, so is £60 wasted over a year.
Any real reason why I can't get the cheaper option?
Solved!
Go to Solution.

Try entering the system as a new user opting for unlimited broadband - when you input your details you will be recognised as an existing customer and the system will put you through to a page which will show the £16 option . This is what I get having just tried it
Packages: Choose your package
Sorry the package you've chosen isn't available. Please choose an option below.
Your current package is
Broadband and Evening & Weekend Calls
Your contract started on 20/06/2012
Your contract finishes on 19/12/2013
Package Monthly
Unlimited Broadband + Calls Find out more This package gives you:
Broadband with an unlimited monthly usage allowance
Unlimited Weekend Calls to UK landlines
BT Family Protection parental controls
BT Cloud 2GB online storage
Only £16.00 a month plus line rental on a 12 month contract
£16.00
Change a feature of your current serviceSelect this option to change a feature of your current service
Skip to your order
Then proceed as normal. Total cost £23 pcm if using anytime phone calls excluding line rental

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Trouble upgrading to option 3

I signed up to BT broadband option 1 a couple of months ago and i've been getting a good connection since day 1 it was activated so no complaints there.
For the last week i've been trying to upgrade to option 3 for the unlimited useage via the bt website but when i ordered it and went through the order stages all i ended up with was the BT Broadband talk. I know this is included in option 3 but it hasnt changed which option im on so im at a lose at how to change it. Any help would be much appreciated

you could try UK sales on 08007830056
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Trying to upgrade my broadband

Hi, my current broadband package is option 2, 40gb limit/unlimited evening and weekend calls with unlimited calls as an add on.I pay £18 for the broadband /evening weekend calls, £5.15 for the unlimited calls add on and £15.45 monthly line rental.I am trying to upgrade the broadband to unlimited but am told "SORRY THE PACKAGE YOU HAVE CHOSEN IS NOT AVAILABLE", i do not understand why i can not upgrade.I have posted this message in the broadband forum room but realise i should have posted it here,sorry,any ideas anyone?

you can phone the options team who will arrange the uprade or you can try uk sales 08007830056 first
options team 0800 800 030
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I tried to upgrade the ios on the phone and I was asked for my icloud user and password. I don't remember these exactly and I tried several times with different options but unsuccessfully. I also forget my email used to configurate the phone.

How i said on the question. I tried to upgrade the ios on the phone and I was asked for my icloud user and password. I don’t remember these exactly and I tried several times with different options but unsuccessfully. I also forget my email used to configurate the phone. I have the phone box and the bill. I sent you an email with my problem and attachments with the box informations, the bill and the reset request. What to do? You said to me:
Your request comes from an unrecognized email domain. Apple accepts email requests only from email domains for Apple-authorized carriers.
Please re-submit your request using your official carrier domain.
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respectfully, Beba

If you have forgotten then these links are the only way to resolve
http://www.apple.com/support/appleid/
As long as you have owned the iPhone from new and your Apple id is the one used to activate when new
OR have you recently purchased the iPhone secondhand ?

I have an ipad 2, MC769x it is running 4.3.3 (8j2) i have been trying to upgrade to ios 5 or higher but a) I don't have a software update option on my Settings / General screen. And b) when I go into itunes I don't get tihe options suggested on the forums

I have an ipad 2, MC769x it is running 4.3.3 (8j2) i have been trying to upgrade to ios 5 or higher but a) I don't have a software update option on my Settings / General screen. And b) when I go into itunes I don't get tihe options suggested on the forums. I really want to upgrade my ipad as I want to buy and install some apps that are only available from ios5 onwards. I have been a big apple fan but I am now wondering if my ipad2 was a mistake.

If your are using IOS 4, see below.
http://support.apple.com/kb/HT4972

Upgrade from Broadband option 1 to option 2 - Help...

I'm confused!
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Andy

have you tried the online chat or go back to uk sales and get them to fix it 08007830056
if none of that works then you can contact mods yourself using http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

When trying to upgrade to iOS 6 after a few minutes message pops up: unable to complete download, options cancel or settings? what do I need to change in the settings?

When trying to upgrade to iOS 6 after a few minutes message pops up: unable to complete download, options cancel or settings? what do I need to change in the settings? What have I set in settings that is stopping my upgrade??

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Upgrade to BT Broadband Option 2

Hi,
I'm currently on BT Broadband Option 1 but have gone over the 10GB limit every month for the last three months. I'd like to upgrade to Option 2 for the 40GB for £18 p/m but when I go through the upgrade process on the website I get told I can only go to Option 3 for £28 p/m. 40GB is plenty for my requirements, I don't need unlimited broadband.
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why don't you use UK sales 08007830056 it's free
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Option 2 allowance upgrade

I saw that BT have doubled the allowance for BB option 2 which I'm on. It's now 40gig. Does this apply to all current customers too?
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From a google search - this was on bt.com before they took it down to upgrade:
A. Monthly Usage Allowances 1. What are BT's monthly usage allowances? How will I know if I exceed them?
Each BT Broadband option has a different monthly usage allowance, so you can choose the package that best suits your needs.
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40GB
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40GB
BT Infinity Option 2
Unlimited*
* Subject to Network Management

Upgrade from BT Broadband Option 3 to Infinity Opt...

Hi,
Do I have to call BT and ask them to stop my BT Broadband Option 3 before I order an Infinity? Or can I just order it now and it'll replace my current broadband?
Thanks!

Usually if you ring them up and tell them you are on option 3 and you want infinity they will tie you to another 12 month contract or whatever the contract length is.

Upgrading Broadband Package

I'm trying to upgrade from BT Total Broadband Option 2 to the Unlimited Broadband package. However, when I check out it says that the package is unavailable and I have no idea why. Am I not able to upgrade or is it just an error with BT?

To upgrade follow these links.
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_m...
They might tell you this deal is for new customers only and that an existing customer has to upgrade via this link
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281
which costs more but I'm sure if you haggle with them and point out that you are a loyal customer and will stay loyal at least for the length of the contract they will do a deal.
If you can't get the links to work contact the options team 0800 800 030 they are UK based

Infinity v Total Broadband Option 3

Hi,
I currently have BT Infinity (17Mb/1Mb) installed but when I tried to upgrade to Infinity 2, I get a message indicating that an upgrade isn't possible.
If I perform the 'Can I get Infinity' check, I am told that the best that I can get is Faster Total Broadband up to 12Mb.
Could somebody please tell me what the difference is between faster total broadband and Infinity, because when the BT Engineer was installing it, he said it was Infinity and he's installed Infinity kit.
Thanks
Solved!
Go to Solution.

Faster Total Broadband option 3 is for people who would receive less than 15MB from Infinity, considering that your on 17/1MB im guessing this is a good thing. Infinity 2, based on your current download speeds i wouldn't bother, since it using higher frequencies and over a long line from the cabinet like yours, wouldn't be a good idea.
I reckon you should stay put, even people who have had higher estimates have had issues.
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

Youview with Broadband option 2?

Thinking of giving Youview a go , at the mo' i am with Sky and have been for many many years. Can't fault Sky or the equipment so easy to use but price is now a little steep. I do have the Movie package i do not like sports so no problem there, my only concern is due to my location i can only get about 20 Freeview stations [we are on a relay?] Now most of my / our stations are the mains ones which i can get 12345, can't get film 4 but may consider the new Sky Now TV for films however; what is the quality like? being downloaded must affect sound and picture? is it in 5.1 ? . Of course Lovefilm is another option with my 2 main films at home in bluray, the rest streamed.
Anyone tried Sky Now? how does it compare to Lovefilm? Looking at the full package for Youview [12.50]? + a film sub , my other quwstion is i am on BT opt 2 40gb , i seem to remember getting an email from BT saying i could have Youview if i went on OPT3 UNLIMITED ? don't want to up my bb costs as i average out at 16 gb a month use., Ta

From a google search - this was on bt.com before they took it down to upgrade:
A. Monthly Usage Allowances 1. What are BT's monthly usage allowances? How will I know if I exceed them?
Each BT Broadband option has a different monthly usage allowance, so you can choose the package that best suits your needs.
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10GB
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40GB
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Unlimited*
BT Infinity Option 1
40GB
BT Infinity Option 2
Unlimited*
* Subject to Network Management

Upgrading Broadband to 40GB

I haven't had any broadband service for a good 3 weeks as it has been very inconsistant (unusable infact.) I usually have my laptop and games console connected to it. After investigating the problem, I was able to connect the laptop to my HomeHub via the cable so, clearly, there was a wireless issue. I managed to get a 2nd HomeHub so have tried connecting to that, and it has worked. Happy days!!! So, to my problem... after using NO internet (expect for the carrying out of fault investigation,) on the day that I get my BT Broadband working as it should, I get an email informing me that " We thought you'd like to know that, so far in December, you've used more than 7GB of your 10GB monthly usage allowance for your BT Total Broadband Option 1 service." In no way can this be true. Also, I have an email saying I have used 32GB for Nov, even with the lack of internet for a week of so.
With this in mind, I ask, If I upgrade to a 40GB package. would I have to start my contract again?

@Geoff93 - I know FON caps the bandwidth available to those using your connection. However, it is perfectly possible to piggy-back onto someone else's WIFI completely independent of FON and use up as much available bandwidth as they can without the WIFI owners knowledge or permission.
Tools for finding and accessing "protected" WIFI networks have been around almost as long WIFI networks themselves. WEP is particularly vulnerable, WPA fairs a little better (but not much), using MAC address whitelists helps but doesn't stop everyone, not broadcasting your SSID makes your network invisible to casual snoopers but not people that know what they're doing, etc. etc.
None of this is James Bond stuff either, its all pretty easy for moderately technical people that use a search engine.
NetStumbler and AirCrack are good examples of easy to use tools that can be (ab)used for this purpose...
Cheers,
--jenger

I'm trying to upgrade my iCloud storage for the new price.

I'm trying to upgrade my iCloud storage for the new price, but it doesn't gives me the option of 20G for $0.99 a month.
How can I get 20g for $0.99 a month?
Thanks!

Katherine,
have you read the message in the panel? Something is wrong with your credit card. Perhaps you have to enter a new date of expiration.
In the small print it says, there is still a purchase, that needs paying,"Ugly Heart" with an amount of R 9.99. And "We were unable to authorise your credit card for this purchase". You will first have to update your Billing Information before you can proceed to make a new purchase for upgraded storage. Click "Account Details" in the iCloud panel.
-- Léonie
If you cannot fix the account from the iCloud panel, open iTunes and sign into the "Store" menu, Then use the "Store > View account" item there to check for problems with your Billing Information.

Trying to upgrade broadband option

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