Trying to upgrade free Mac OSX Lion

I have a new MacBook Pro and I am trying to upgrade the free Mac OSX Lion. I have followed the link on the box, filled in the various steps etc.
I keep on receiving an email requesting me to validate my email address and when I follow the link it either goes to a claim reference or back to the uptodate start page. I have not received an App Code via email and being in South Africa I am battling to find support for this issue.
I did the uptodate over 24 hours ago and still no email with my App Code. Please advise

See Here for 
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account

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