Trying to upgrade from Elements 10 to 11 on mac will not install.

Elements 10 works fine.
downloaded upgrade for elements 11 both photoshop and premiere. neither one will install.
it startsm and fails and says to run adboe support advisor. I have, it says no errors.
please let me know how to correctly update and install elements 11 over elements 10
thanks

If the Adobe Support Advisor was unable to locate the error then please manually review your installation logs. You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

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Clay
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The only message I received at any after it said that it was successfully installed .Was when I tried to open and said it couldn't open to reinstall.
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Trying to upgrade from Elements 10 to 11 on mac will not install.

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