Trying to upgrade..Getting conflicting answers..Afraid of a billing surprise

I have made a few contacts to Verizon Wireless, in-store and over the phone. I am getting conflicting answers.
I am trying to upgrade from a Nationwide (Unlimited Data Plan) to More Everything.
(Q1) There is a promotion "$100 bill credit when you purchase a new smartphone on Edge"
I am an existing customer, upgrading a device. I was told by a phone representative yesterday that there is a promotion from 9/22-10/31 which offers the bill credit to upgrades. Is this true? The latest deals on VerizonWireless says "Upgrades are excluded".
(Q2) My primary reservation about More Everything is monthly line access charge for basic phones.
- AT&T offers a Basic line for $15/line.
- Verizon offers a Basic line for $30/line.
Yesterday, I was told by a phone representative that they can offer a $10/month credit for my basic lines.
Today, I was told by a store representative that they cannot offer such a credit as my basic lines are under contract.
I want to convert to More Everything. I want to add additional data devices on my account. But - I do not know what to trust - I am afraid I am going to get a billing surprise on a new plan.

>> Using Edge and getting a discount upgrade are two different things.
I understand Edge vs. discount upgrade/subsidized device. I am asking specifically about Edge. Whether a $100 bill credit promotion exists for existing customers.
Website says add-a-line, new-lines of service only ("Upgrades are excluded")
CSR indicated existing customers who add an Edge device are eligible.. Is this true under a newer/different promotion?
I understand the smartphone, line-fee discounts.
The question is specifically related to basic-phone discounting. Are there any offers to make the basic-phone competitive with AT&T ($15/line).
CSR indicated they could offer a $10/month discount
Store representative said basic phones under contract are not eligible.

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http://solutions.vzwshop.com/shareeverything/?intcmp=VZW-VNT-SE-PLANRECMND
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Trying to upgrade..Getting conflicting answers..Afraid of a billing surprise

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