Trying to upgrade iPod touch firmware to 3.1.2, getting errors
My iPod touch's (2nd gen) firmware is currently 2.2.1. When I tried to update to 3.1.2 in iTunes (Devices>Summary tab), nothing happens.
When I go to the green "Downloads" folder I noticed pending downloads (says "5 iTunes Downloads Available" on the bottom, but no progress bar on the list. And here's the thing, when I click it to resume I get "Unable to check for available downloads. An unknown error occured (2020)."
I'm assuming those pending downloads are the firmware update, because everytime I try an update (in Devices>Summary tab) the # of pending downloads go up.
1) I cannot update my iPod touch
2) I have pending downloads I cannot clear out of iTunes
3) I have tried reinstalling iTunes, 1 & 2 above still occurs
What is the solution?
I wouldn't sweat it about the refurb iPod. I have the niggling feeling that it's a problem that Apple is having on their end via the iTunes store, and not a problem with individual iPod units (since the only thing that iTunes does with your iPod in order to download the update is detect its serial number). Hopefully the matter will clear itself up in the next few days, especially if so many people are having problems with the update.
I got my iPod free in Apple's back-to-school bundle way ago in September, and I just haven't bothered updating it until now. In fact I only took it out of the box last night. PLUS I have no security software to disable, since I'm using a MacBook. Still waiting for a solution...
Similar Messages
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Trying to upgrade iPod Touch 4G from 4.2.1 to 5.0.1...
I have been having problems with my home button since late Dec 2011 (about a week before the warranty ran out). This week the button decided to completely die on me (I tried fixing it with rubbing alcohol and compressed air, nothing made a difference). I have been trying for 2 days now to upgrade to iOS5 so I can use the assistive touch on screen home button. I have a 64 bit Windows 7 system that is new and clean. I upgraded to iTunes 10.5.3 through iTunes itself (that was a fight). I did all my syncs and back ups. Then I tried to update my iOS through iTunes. I keep getting a 'connection timed out' error after anywhere from 5 to 30 minutes into the download. I've tried disabling my anti-virus and firewall, nothing changed. I tried running iTunes diagnostics and its telling me that the connecting to the firmware server was unsuccessful (connection timed out). So I tried to do a fresh install on a Windows XP machine that I use only for internet (not bogged down with tons of files and programs). This machine never had iTunes on it. That took half the morning to even get that to work, but I had the same outcome as on my other machine. I've tried downloading the IPSW file from many different sites. When I go to load that file on through iTunes (shift+click on upgrade or restore), it tells me that it cannot upgrade because the firmware is not compatible. I double and triple checked that I had the firmware for iPod Touch 4G (and yes, I have a 4G). I started iTunes in safe mode and am trying the download only now...so far its been downloading, but as I type this it is probably doing the connection timed out thing (yep, before I even hit Post Message). The computer is wired to the router, I could try a direct wire to the modem, but I don't know if that'll help. So I do not know what else to do. Anyone have any suggestions? I just want to get my iPod up and running with the on screen home button...
Prita wrote:
I want to update my current iOS from 4.2.1 to 5.0.1 for the Assistive Touch feature that allows you to have an on screen home button
I tried downloading the file myself (not through iTunes), making sure I got the iPod 4G file. Go into iTunes and install it and it says it cannot upgrade because the firmware is not compatible
iOS 4.2.1 - there's a clue. It begs the question about which model of iPod you have. Yes, I know you said: (and yes, I have a 4G) by which I assume you're saying that you have a 4th generation Touch, but are you sure? This has been claimed before by people who then discover that they do not have a 4th gen Touch. Which size Touch do you have and what is the model number on the back of your iPod? If it says model A1288, that's a 2nd generation iPod Touch. Check this page http://support.apple.com/kb/HT1353 for help in identifying your model of iPod.
The second clue - and the reason I've mentioned all this, is that you then say you have downloaded the file yourself but "it cannot upgrade because the firmware is not compatible." In other words, iOS 5.0 cannot be used with your iPod. That also suggests that you have 2nd gen Touch.
Persumbaly, you have tried connecting the Touch to iTunes and selecting "check for updates?" What does it say? -
ITunes freezes when trying to upgrade iPod touch software
I just purchased the iPod upgrade software, the iPhone 2.2 software upgrade. As iTunes is backing up my iPod touch, it freezes before it can finish the job. This has happened 3 times now, and I am still unable to update my iPod version.
Sorry. I just needed to restart my MacBook.
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I tried to sync Firefox mobile to my PC. Then I tried to upgrade to Firefox 4.0, which was a mistake, because I already had 4.0. I checked yes to install it again. Then I tried to uninstall and reinstall 4.0. That is when I started getting the error message.
i have been trying to figure out how to fix this same issue as well for the past 2 hours or so. it is very upsetting that you can't even uninstall it try to redo it all or just use the old version. everything seemed to be ok untill i got to the set up part of the process that is when i kept getting the same message: ''your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now" and to no avail. please help. i really enjoyed my firefox/mozilla. now i can't even use it i have to go back to internet explorer for now...........
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Been trying to restore Ipod touch for days after updating Itunes. Error code #9. Stuck on restore screen. Tried all the solutions posted. Tried on 2 computers, Vista + XP. No device shown on computer. Thanks Apple! Didn't have this problem before update. How about rolling back your update?
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software. -
My i pod touch will not download games. i get error code 1004 please try later. any ideas?
my ipod touch wll not download games, i get error code 1004 please try later. any ideas?
Try this complete previous discussion:
Re: Error 1004 iOS 4.3.3 downloading App Store -
i am trying to display the output from my ipod touch on apple tv. i can get the audio but no video. Thank you for any advice.
What output are you trying to get to your tv?
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Hello, I wanted to update my ipod touch 1st generation. The current software is 1.1.5. So I purchased iOS 3.1 software update for iPod touch (1st generation) and than I get an error so it did not upgrade. Can you help please?
I too had the same issue. This is how I resolved it http://www.parkhi.net/2011/12/error-8288-ipod-touch-upgrade-ios-31.html
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I am trying to move iPod touch to a new computer. My iTunes library was already on a 1 TB external hard drive. I downloaded iTunes on my new computer, plugged in my external hard drive with my iTunes library, and changed my iTunes media folder location (preferences-advanced) to my external hard drive location. But now all my songs are "checked" (all were not before) and none of my old playlists are present. When I plug in my iPod touch to the new computer, it asks if I want to erase and sync. I do not want to lose my playlists, apps, etc. How do I move over to my new cpmputer without erasing my iPod and losing stuff?
Forgot to add, my iPod touch is backed up on iCloud
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I am trying to update ipod touch from ios 4.3.2 to ios 6.1.3. I have it connected to my computer, and the summary in itunes indicates the update is available. However, when I click "update", it opens Windows Explorer and waits for a file name to open.
I am not at that computer now, but I did check via windows update & with the check updates menu choice in the itunes program - neither indicated a newer version of itunes is available. (it is a vista computer).
The itunes software on the computer displays my ipod & the current ios (4.3.2), and indicates a newer ios is available (6.1.3). When I choose "update", I am taken to Windows Exploer and prompted to choose a file to open. it is as if the "update" button has the incorrect code attached to it.
The ipod is working, but there are several app I would like to install, but I can't with the current ooperating system. -
TS2771 I'm trying to update my ipod touch and it gives me an unknown error. -1, i tried to reset.
I'm trying to update my ipod touch and it gives me an unknown error. -1, i tried to reset. Someone told me there is a reset option on the status screen on itunes, couldn't find that. so i just held to 2 buttons until apple showed up.
Errors when updating leads to corrupt system files and this may be your problem. If you're using windows, connect your device to PC and run any third party app like Syncios. If it detects, you maybe in luck and try to back-up your data if possible. I hope that it won't and if doesn't, there is no other way to recover files. You should be restoring with iTunes and all data will be erased, or else your device may become unusable.
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I'am getting an update error when am trying to upgrade to newer version (4.3.2)..the error message content shows that i tunes could not back up the i pod,because the back up was corrupt or not compatible with ipod..can anyone help me out to fix this issue
Hi,
Try here: http://support.apple.com/kb/HT1808.
Hope this helps!
---likeabird--- -
I am trying to update my iPod touch to the new iOS, but the error message "An error has occurred while backing up this iPod (0xE800067)" and asks me if I want to continue (which will "result in the loss of all contents on this iPod"); what is the problem?
Maybe:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
Also see:
iOS: Troubleshooting backup issues in iTunes -
I tried updating my ipod touch to iOS6 then an unknown error occured so i disconnected it an now it is stuck on the apple sign and has a loading sign and has been like this for 2 hours. what can i do?
My home button is also unresponsive and i have to press it really hard to make it work.Do you remember the the exact wording of the error message:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
I tried updating my iPod touch to the newest update. But my iPod was unable to complete the update. Now my iPod doesn't turn on completely. The apple logo appears but then the screen goes blank. I've tried charging it, letting it discharge, I've tried things I found on the internet but nothing seems to be working. What can I do?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Original text by lllaass
-Ethan
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