Trying to upgrade to 10.2 but it won't let me.  Offers a manual update

My iTunes store keeps loading then disappears.  I suspect I am behind in versions so need to upgrade.  It starts the upgrade downloads and then when installing it stops and says I might try a manual install?
Not sure what to do and I have money in my account to purchase, but can't
Help

I was given a free month and asked to try again after that. My free month expired today and I attempted to sign up with my NUS student discount expecting it to fail but it didn't!!! 1) I visited https://www.spotify.com/uk/student/2) I selected get premium with NUS Extra3) I entered my credit card details - and it accepetd them (this was a probelm with multiple cards last month even though they were fine)4) I entered my NUS number and date of birth5) it worked!!!!! Hooray!

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