Trying to Upgrade to CS4

Anticipating a new computer last year, I purchased a sealed legal version of Photoshop CS3. A few months later I purchased a sealed legal upgrade to CS4. Today I installed CS3 on the new computer, smooth installation and activation. Upon opening the application, I found I had somehow purchased CS3 Extended, which I don't even want. I then tried to install the upgrade to CS4 (not extended) and the serial number for CS3 was not recognized. I know there is some issue with the upgrading to a normal version from an extended one. How to procede? I searched the knowledge base but it only says that you can upgrade in this way if contact the Adobe Store (if purchasing from Adobe), I did not purchase these from Adobe.

Sadly I think your only course of action is to call Adobe and ask if they can help in your case.
Or talk to the retailer where you got it and hope for his understanding

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Trying to Upgrade to CS4 from CS3 Extended

I am trying to upgrade to CS4 from CS3 Extended. The Adobe web page states to call Adobe support for this upgrade. I call them before I attempt the upgrade to ask what I should do. They tell me to intall it and call back. I get to the serial screen and call back, they tell me to fully install it in trial mode, then call back. I do this and call back, but notice it installed CS4 Extended, not CS4. They tell me they can't help me because I purchased only CS4. That is all I want is CS4, so I uninstall CS4 extended and try again. Again the install(from disk) installs CS4 Extended(At least that is what the title page says).
Do I need to uninstall CS3 Extended before I install the CS4 Trial version?
Thanks for any help,
bdriscoll

Mylenium,
Thanks for the reply. You are correct and the next support person understood that and got it fixed.
thanks again for your reply,
bdriscoll

Trying to upgrade to CS4 from Elements 6.0

I downloaded the CS4 Upgrade and am trying to get it to accept my serial from PS ELements 6.0. I got the 6.0 from a bundle with my Wacom Cintiq a couple of months ago, and there is nothing on there that indicates that it is anything less than a full version of the Elements. It says my serial # is not correct. I am using Windows XP. Has anyone had any troubles like this?
-Michael

That's strange... why would it give Elements 6.0 as an option from its dropdown menu to give a serial number for when it is upgrading?
Edit.. and this is the fine print from the e-mail that they sent me about the upgrade: The US$299 price offer for Adobe Photoshop CS4 standard software is available only to licensed users of Photoshop Elements Windows 4.0, 5.0, 6.0, and 7.0; Photoshop Elements Mac 3.0, 4.0, and 6.0; Adobe Photoshop Elements plus Adobe Premiere® Elements bundle; and Adobe Photoshop Elements & Adobe Premiere Elements bundle who purchase the full version of Photoshop CS4 standard directly from Adobe. The US$299 promotional price is redeemable only from the Adobe.com store or when you call customer service. When purchasing from the Adobe.com store, you must enter directly from your e-mail in order for the discount to be reflected. Offer begins August 15, 2009, and ends at 11:59 p.m. Pacific time on September 15, 2009. Limit one copy of Adobe Photoshop CS4 standard per customer. Offer is not valid to owners of Photoshop Album, Photoshop Limited Edition, or PhotoDeluxe®. Offer is not valid on Photoshop CS4 Extended. Offer is not valid to education or volume licensing customers, as well as resellers. Prices are in U.S. dollars. All prices are available from the Adobe.com store and by calling 800-585-0774 and are valid in the U.S. and Canada only, excluding Quebec. Applicable local sales taxes may apply, and shipping charges may apply. Allow 2–3 weeks for software delivery. Offer subject to change or withdrawal without notice. Void where prohibited.

PURCHASE PROGRAM When I filled in my credit card details and proceed to Step 4: Enter your payment information, so nothing happens. Have tried several times. This order applies to the upgrade of CS4 and costs 270,60SEK per month. Does not this offer? M

PURCHASE PROGRAM
When I filled in my credit card details and proceed to Step 4: Enter your payment information, so nothing happens. Have tried several times. This order applies to the upgrade of CS4 and costs 270,60SEK per month.
Does not this offer?
Micke at Raa

Some general information... your Adobe account and your credit card details must match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-verify email https://forums.adobe.com/thread/1446019

Trying to install Abode CS4 design standard Upgrade version. How can I install this with out having to install all my previous versions? Thanks Mario

Trying to install Abode CS4 design standard Upgrade version.
How can I install this with out having to install all my previous versions?
Thanks
Mario

You simply install it and input the required serials, including one of a previous product when asked for it.
Download CS4 products
Mylenium

Trying to upgrade CS4 to CS5.5

I am currently trying to upgrade CS4 Design Standard to CS5.5 Design Premium on PC. When I entrer serial number for CS4, the setup program says it is not a qualifying product. (even though it is say it is on menu).
I had the same issue when I upgraded my last computer and was able to get support. Is there a support email or phone number I can ring?

Here is a link to a page with options to help make contact by chat or phone - look further down the page for the links:
http://helpx.adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_licensing- activation_stillNeedHelp

You are running an operating system that Photoshop no longer supports. Mine is mac OS X version 10.6.8. I have adobe suite CS4, and I can't get too far with that! I was trying to upgrade. Any advice?

You are running an operating system that Photoshop no longer supports. Mine is mac OS X version 10.6.8. I have adobe suite CS4, and I can't get too far with that! I was trying to upgrade. Any advice?

psynikk,
I went to that link, but to get started downloading the site says...(and I don't have CS6, or else I wouldn't be stuck in this position. Thanks though.)
Read before you download a CS6 product
You need your CS6 serial number to complete the installation.

Upgrade from CS4 to CS5.5. did not go smoothly, now stuck at CS5 - how do I fix the installation?

Hi There,
I had a lot of issues upgrading from CS4 (Adobe Application Manager crashing, installer not opnening etc) but managed to get the installer to run by using the Adobe Creative Suite Cleaner Tool to remove all traces of CS4.
However, when the installer finished, it stated there were errors and now the installers won't run - nor can I run updates from the CS apps that did install.
I've normally never had any issues upgrading, so am not sure why I had so many issues and the best way forward from here - Hoping I don't have to remove all the CS5 apps, use the Adobe Creative Suite Cleaner Tool again and start from the begining.
I'm trying to install Master Collection CS5.5 on Mac OS 10.7.2
Any suggestions would be much appreciated.
Cheers
Ben

Have had to hang up as I was calling the US using a New Zealand Mobile while in Portugal (long story) - and the 11 minute wait time would've cost the same amount as the CS5.5 upgrade!
I had to call the US because:
The New Zealand support number listed on the Adobe site doesn't work
New Zealand is not listed as a country Adobe suppoprt will call back from the "Schedule a callback" page
What a joke.
I used the Adobe Support Adviser app to analyze the install error log and it provided me with a very helpful link to a support page that states "You can ignore this error and launch the products you were installing."
Unfortunately, nothing was installed.
I need to do work while a long way from home and can't use/install any CS5 apps - does anyone know how to install CS5 in Lion?
Cheers

Help w/ upgrade (corrupt) CS4 - CS 5.5 ; MSOffice 2007 - 2010

Hello:
I recently conducted a LONG phone-based support incident, and I have reviewed the many KB articles on my topic(s) but I still have some questions.
ISSUE:
I need help with uninstalling & cleaning up CS4 in order to cleanly install CS5.5, coincident with a planned upgrade from Office2007 to Office2010 on a Win7(x64) SP1 PC. I use fully-licensed educational versions of Adobe CS & MS Office products.
In particular, I need to know if I should upgrade Office2007 to Office 2010 BEFORE uninstalling CS4 and installing CS5.5, or the other way around?
Background:
1) Several weeks ago, Adobe PDF Printer in Acrobat 9 of my long-standing, fully-patched CS4 install inexplicably disappeared from my system.
2) TMAVLSS, After several long weeks of phone assistance with escalated Tech Support, including attempts to repair the PDF printer, reinstall it, uninstall drivers, reinstall it again, etc we were unsuccessful. Failure was ultimately attributed to "core driver package" corruption.
3) All other components of CS4 have continued to work just fine, including Acrobat, as well as scanning to pdf from my HP printer, "saving" Word docs as pdf. But I have been getting by without Adobe PDF Printer.
4) It was suggested that we completely uninstall CS4 and reinstall it. Since I knew CS5.5 was soon to be released, I opted to wait.
5) I now have a boxed educational version of CS5.5 and a licensed, educational DVD of MSOffice 2010 Pro.
6) So I think I have everything to proceed, but I am a bit uncertain about the correct sequence to do this.
7) One other wrinkle is that KIS2012 has just been released. Upgrade will require that I first uninstall KIS2011.
Questions:
1. Should I perform the Office upgrade first, or should I upgrade Adobe CS first?
2. I assume, given the unresolved issues with the Adobe PDF Printer in my Acrobat 9 component of CS4, that I should perform a complete uninstall of CS4 & perhaps all Adobe Products (Including Adobe AIR), then run the CS4-5 removal tool, and only then attempt to cleanly install CS5.5?
3. Would it be advisable -- to avoid potential subtle AV or firewall issues -- to perform the Office and CS upgrades with KIS uninstalled (taking into account the requisite security considerations)?
If Adobe staff monitor this board, and if they would like the details/case number of my recent extended Tech Support incident, please let me know, and I will provide it via PM.
In the interim, I most certainly appreciate your assistance and advice!
RM

Hello, mylenium:
Thanks for your reply.
Kindly indulge my concern about this.
I am not a computer geek, but I have been working with PCs long enough to know that it often helps to plan ahead.
I am just looking to get a clean, uncorrupted install of CS5.5 DS Educational, with minimal risk.
Adobe CS is a LARGE, complex package, deeply integrated into the OS and other programs, and installation of which has been troublesome from time to time over the years.
And it has certainly cost me countless hours of frustration recently, trying to resolve the PDF Printer mess, especially since TS ultimately left my system in worse shape than it was when I first called.
I am not looking for guarantees or assurances.
I am really just looking for answers to my original questions.
(As far as the security stuff is concerned, I have the info I need on that from another source.)
So:
1) You say, "you will have to run the Cleaner Tool eventually", but do not say at what point in the process. I assume I will need to follow the tutorial posted in the Help section of the CS web site.
2) You say, "...None of that has anything to do with Microsoft's apps". Could you please tell me, though, whether I should perform the Office upgrade FIRST, or the Adobe CS5.5 upgrade FIRST?
3) I am confused by the "dumb file overwrite process" you mention. If I will be UNinstalling CS4 and running a cleanup tool prior to cleanly installing CS5.5, what files would remain to be over-written? (I am not planning an in-place upgrade from CS4 to CS5.5.)
Thanks very much for your patience and consideration,
daledoc1

Upgraded to CS4 but CS3 not completely unistalled

I had the CS3 Master Collection, which was recently upgraded to CS4. Before the upgrade, I kept getting message that the Illustrator wouldn't update. All other apps in the collection updated just find. The CS4 upgrade ran just fine. In addition a CS3 uninstall ran to completion. The system has since been booted a number of time.
I am still getting messages that the CS3 Illustrator is trying to upgrade and can not. Also, I still have a set of icons in my startup menu for the old CS3 with the icons disabled.
Any advice on how to fix these? I am running Windows XP. There is nothing in the Control Panel; Add/Remove Programs list to run related to CS3 any longer.

Try downloading ccleaner from www.ccleaner.com and running the registry
cleaner in that.
Bob

I am running Mac OS 10.10.1 on a MacBook Pro, I am trying to use AI CS4 ver.14.0.0.0 it will not open.

I am running Mac OS 10.10.1 on a MacBook Pro,
I am trying to use AI CS4 ver.14.0.0.0
when I start the program it is open in the back round but will not show up in the command line or display any of the tool pallets. I can only use force quit. All the other CS4 programs, photoshop, dreamweaver

Richard,
There are serious issues with running it under Yosemite, so far unsolved I am afraid, so you may try in vain. You may consider rolling back the OS, or upgrading (you can still buy CS6 from Adobe).
Apart from that, remember to first upgrade the OS, then reinstall the applications.

Is it still possible to upgrade from CS4 to CS6 after the upgrade offer ended in 2012?

Is it still possible to upgrade from CS4 to CS6 after the upgrade offer ended in 2012? I have not found the option to do so.

My family owns and operates a non-franchise entertainment facility (miniature golf, laser tag, arcade, pizza, parties...). I have a design background, so among the many things I do here I'm also able to create marketing materials and an online presence in-house which would be too expensive for us to outsource. Over a five year period, that's given us a software cost of right at $1 per day since our CS3 license ran around $1800. Our customers are the public, and the package we try to push for walk-in traffic costs $50 for four people. In exchange, they get unlimited mini golf, a game of laser tag, and a large pizza. Not a bad deal. If we were to earn $1800 from that group of four every five years, assuming they spent $50 each visit, that'd bring them here close to two times every three months. For our type of business in a city of 118,000 tight-fisted Germans, that's about right.
What, are you trying make me feel GUILTY about being upset that Adobe's new strategy negatively affects my livelihood?
As far as Adobe's policy change announcement goes, I have no idea how it was announced. I DO know I was not sent an email notification, though they have my email address and record that I'm a CS3 owner. Presumably it was announced somewhere on Adobe's website, and further disseminated through various digital and print trade publications. I respect Adobe's right to not reverse its decision. If our business decided to put a sign on the front doors (since we don't have contact info for all of our past customers) saying we'd closed that night at 5 PM instead of 11 PM as usual, we aren't obligated to let in latecomers. But I'd also recognize their right to be mad at us for wasting their travel time. What I WOULDN'T do is tell them it's THEIR fault for not being proactive and calling ahead to confirm the expectation that our hours are still the same as they've been for the last decade. NOR would I be surprised if we didn't get their $50 that month. These Germans tend to hold grudges.

I have tried to update my CS4 Bridge to AcR 5.7

I have tried to update my CS4 Bridge to ACR 5.7 using the Adobe Updater , But when I check the Camera Raw Preferences in Bridge CS4 it still shows ACR 5.0
When I tried to install manually , I can't find the " Fileformate " folder containg ACR
I have a Mac 13" Laptop Running OS 10.7.5
Lou Recine

The T1i was first supported by Camera Raw 5.4 which is only compatible with CS4 and later
Camera Raw plug-in | Supported cameras
Camera Raw-compatible Adobe applications
Some options:
Upgrade to CS6
Join the Cloud
Download the free Adobe DNG converter, convert all T1i Raw files to DNGs then edit the DNGs in CS3
Camera raw, DNG | Adobe Photoshop CC

Bridge CS6 tries to use Photoshop CS4 that has been uninstalled.

I upgraded from CS4 to CS5.5 and then to CS6. I then uninstalled the CS versions 4 and 5.5. But my CS6 version of Bridge still tries to run the CS4 version of Photoshop.exe. How can I get it to use the CS6 version of Photoshop.exe instead?

Ditto, same problem I have, so we both need some help.
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I can open a picture in CS6 by right clicking and then going to open with CS6, but it takes an extra step.

Adobe CS3 (32bit) upgrade to CS4 (64bit)

I currently run Adobe CS3 on a 32-bit platform, Windows XP Pro. Due to recent hardware failures I am purchasing a new computer. I plan to upgrade my hardware to support 64-bit Windows XP Pro. I also want to upgrade my CS3 to CS4, to utilize the 64bit support.
Since CS3 does not install on a 64bit platform, how can I upgrade to CS4 on my new 64bit machine, or is this even possible? I'm worried that I may have to purchase CS4 instead of upgrading due to compatibility issues with CS3 on 64bit machines.

I have vista Biz 64 bit on my new unit. When I try to install master collection CS3 on it the install happens and Bridge Acrobat and OnLocation work. All other programs say I need to re-install or there is a catistrophic failure on my license sub system. I tried switching to XP service pack 2 compatability but still can't get my other programs to start. Adobe customer support just refers to its memo about MC CS3 not supporting 64 bit but then says it should install if I go to a32 bit comp mode. please give more info if possible.. thanks

Trying to Upgrade to CS4

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