Trying to upgrade to mountain lion but I get a connection fail
connection fail only when I am trying to upgrade to mountain lion during the apple ID process
I had a similar problem when I migrated from a Macbook (old OS) to a Mac Air (OS 10.9). The "fix" was to ensure that my computer system date was the right one - believe it or not. The default system date was a year prior, and since I"ve updated it the correct date, no issues.
Similar Messages
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Trying to upgrad to Mountail Lion and got an error message : 403 Forbidden. What does this mean? What can I do? I had no problem when I upgraded to Lion.
403 Forbidden HTTP status code in response to a request from a client for a web page or resource to indicate that the server refuses to allow the requested action. In other words, the server can be reached, but the server declined to allow the requested access.
http://en.wikipedia.org/wiki/HTTP_403
Could you be using a different Apple ID oe such? -
This mini is operating OSX 10.6.8 and trying to update to Mountain Lion but upgrade stops and a black overscreen displays saying to power off and power on. The upgrade fails. What's the problem?
Hi Fred,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.) -
Hard drive packed up, but had Time Machine backup. I installed new ssd and upgraded to Mountain Lion, but I can't find iPhoto library and photos or iTunes songs? Is there an answer to this? A backup run did not install either photos or songs. Graham
Thanks so much but none of that helped. It was driving me crazy because it would back up another external drive. I just changed the name of the drive from iPhoto/iTunes Library to Media Libraries and IT WORKED!! I guess for some reason it didn't like the drive being called iPhoto or iTunes ???? I don't understand but I have tried so many solutions and exchanging things out but the name change did it????!!!
Thank you for your help and replying to this. Guess I made my own issue! -
I want to upgrade to Mountain Lion but I am running os 10.5, where can I find os 10.6?
I want to upgrade to Mountain Lion but I am running os 10.5, where can I find os 10.6? I cannot seem to find it available to purchase in the app store. Trying to upgrade a friend's MacPro. Any help would be apprectiated.
Phone the Apple Store and order it.
(68514) -
I have a MacBook running OS X v10.6.8 and I'm trying to upgrade to Mouton Lion but I can"t download it from the app store. It says I need a intel core duo which i have. does anyone know whats happening here?
Check that your computer is compatible with Mountain Lion.
To check the model number hold down the option/alt key, go to the Apple menu and select System Information.
MacBook (Late 2008 Aluminum, or Early 2009 or newer) model number 5,1 or higher
MacBook Pro (Mid/Late 2007 or newer) model number 3,1 or higher
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)
8 GB or more of available space
If your computer isn't compatible, you might be able to upgrade to Lion.
Computer Compatibility - Lion
Check to make sure your applications are compatible. PowerPC applications are no longer supported.
Application Compatibility
You can also check which applications are PowerPC by going to the menu, select About this Mac, click on More info…, then click System Report and select Software/Applications. -
Trying to down load mountain lion but will only get to 53.25mb
trying to down load mountain lion but will only get to 53.25mb
See if this applies:
Apple has tightened its requirements for this OS upgrade, and some older Macs— even ones that qualified for Lion — won't make the cut for Mountain Lion.
The general system requirements are straightforward:
OS X v10.6.8 or later
2GB of memory
8GB of available space
Apple also lists which models WILL support Mountain Lion:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
Xserve (Early 2009)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Hope this helps -
I'm trying to reinstall my mountain lion, but it won't install on my regular disk
so, i have a problem.
When i tried to restart my Mac earlier today, I got the gray screen. Now i'm trying to reinstall my mountain lion, but when the install guide tells me to choose a disk to reinstall on, it says that my disk is locked.
please help, urgent!
thanks.No, you'll lose your data. Do you have a backup? If you don't use Time Machine, here are some cloning programs you can use to make a backup. Two backups are better than one.
Clone - Carbon Copy Cloner
Clone – Data Backup
Clone – Deja Vu
Clone - SuperDuper
Clone Software – 6 Applications Tested -
Trying to download OSX Mountain Lion, but just says waiting all the time? Anyone know what this could be?
You are not specific with your problem or errors but one thing that always throws people off is as follows:
When entering you're login name you must use the entire login with carrier name such as [email protected] The field defults to just your name but not the carrier name. -
I'm currently running 10.6.8 and would like to upgrade to mountain lion but all i keep getting is the following: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. help
ERA AND MCM wrote:
We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.
it means exactly that, you mac is not compatible to run ML. http://support.apple.com/kb/SP654 -
trying to upgrade to Mountain Lion, error message; " product distribution file could not be verified. It may be damaged or was not signed" ??
what to do? This is in App store. I followed the link e-mailed to me that an upgrade was available....... Puzzled.Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
Step 1
Back up all data.
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
Step 2
Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
Step 3
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
i have tried to up date my OS to mountain lion but i get this messageThe product distribution file could not be verified. It may be damaged or was not signed. what is wrong
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go then move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
Relaunch the App Store and try downloading Mountain Lion. -
I am trying to purchase mountain lion but I get the following message:
"We could not complete your purchase. The product distribution file could not be verified. It may bedamaged or was not signed." Any help?Installing the appropriate combo update may help...
If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
For 10.6 Snow Leopard > Mac OS X 10.6.8 Update Combo
Then restart your Mac. Try the App Store.
If that doesn't help, try the following..
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go
Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
Relaunch the App Store and try downloading Mountain Lion.
You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall -
I have a 10.6.8 OS and want to upgrade to Mountain Lion but when I try the applications tells me my computer can't support it. What does that mean. I have upgraded to Snow Leopard and was told (by Mac Store) that after that I would be able to update to Mountain Lion.
Welcome to Apple Support Communities
You need 10.6.8 to upgrade to Mountain Lion, but it doesn't mean that your computer is compatible. Mountain Lion is compatible with Late 2008 Aluminum or Early 2009 MacBooks. If you have an older one, you can't upgrade to Mountain Lion. Read > http://www.apple.com/osx/specs
If you can't upgrade to Mountain Lion, open > About this Mac, and tell me what processor and memory you have got. If you have a Intel Core 2 Duo or newer processor, you can upgrade to Lion. Call Apple to purchase Lion > http://support.apple.com/kb/HE57 Make a backup of your files before upgrading and check that your apps are compatible > http://www.roaringapps.com -
I am presently running OS X v.10.5.8 and wish to upgrade to Mountain Lion but can't upgrade from this version.
First Check that your Mac meets the System Requirements for SL...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
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