Trying to upgrade to osx mavericks, but keep getting message that apple ID is disabled?
Hi, When I try to download my free upgrade to osx Mavericks, I get a message that "We could not complete your request. there was an error in the App store. Please try again later. (100)". When I click the OK on that message, I get another message that my "apple ID is disabled, and it points me to the itunes support URL." I can't tell you how many times I have resubmitted a new iTunes password.
Is this happening to others? What should I do?
Appreciate your help.
Sometimes they can disable it due to perceived fraudulent activity. You may need to call AppleCare to determine if that is the case.
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What should I do?Hey CarleneS,
First, I would try the steps in here:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
If you end up having to remove and reinstall iTunes, make sure you follow all of the steps in this link:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
This section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Regards,
Delgadoh -
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Keep getting message "Airport utility was unable to find any airport wireless devices."
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joglennWhen having difficulties accessing the Time Capsule (TC) via the AirPort Utility, try the following, in order checking accessibility with the utility after each step:
Check the local connection. If you are trying to access the TC wirelessly, make sure that you are connected to its wireless network before running the AirPort Utility to administer it. If you are still unable to access it with the utility, temporarily connect your computer directly using an Ethernet cable to one of the TC's LAN ports.
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Hello there, jag123059.
The following Knowledge Base article offers up some great steps to follow for resolving issues with installing iTunes:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
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You posted in the iPad forum instead of the MBP forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
http://appletv2.com/airplay-icon-missing-ios-7/
Cheers, Tom -
OS is 5.1.1 but it says no updates available. I've had the iPod for a few years but if I remember right it's 3rd Gen. Model #MC011C. I have no problems purchasing or updating apps on my iPhone, and I went to iTunes in my computer and purchased a song just to see if I could, and didn't have any problem. And I have tons of memory left on the iPod.
Thank you for your answer
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Thanks again!
Message was edited by: Boomersmum -
How do I switch from the us store to the canadian store to enable updates on apps - please and thx
Follow this procedure:
1. Go to Settings > iTunes & App Stores > Apple ID.
2. Tap your Apple ID.
3. Tap View Apple ID.
4. Enter your password.
5. Go to Country/Region in the popup window to change to the desired store.
See also: http://support.apple.com/kb/HT1311 -
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Try this support document http://support.apple.com/kb/TS3694 and look at this section.
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Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
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I am trying to download and install OSX Mavericks but everytime i input my Apple ID it keeps asking to review my account and then starts looking for credit card info, I do not have a credit card, also I thought OSX Mavericks was free, some help please.
Yes I know it's free, but Im trying to find out how to download it and install, but I keep getting account review and asked for CC details as I have no CC I can't get the download or install it, any help please, what i don't understand is why would I be asked for CC details if it is a free download ?? i just want to know is there anything I can do.
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I am trying to add a hard disk but keep getting an error message to add null disk
I am trying to add a hard disk but keep getting an error message to add null disk. How do I fix this problem?
When installing a new OSX, it is not unusual that some applications will not work. You have to check with the developer to see if they have upgraded to the new OSX or find a substitute application.
In regards to your new HDD, most of the time they come formatted for Windows, not Mac. Connect the HDD to your MBP and open Disk Utility>Erase. To make it compatible, select 'Mac OS Extended (Journaled)' as the format. Click on the Erase button. You then should be able to read and write to it.
Ciao. -
I have two iPads one has iOS 7.0.4 the other has 5.1.1 have tried to update the 5.1.1 but keep getting message no update available
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im trying to download itunes 10.5 but keep getting error message that says: There is a problem with this Windows Installer package. A problem run as part of the setup did not finish as expected. Contact your support personnel or package vendor. I am using windows XP 32 bit, all the other computers in my house downloaded just fine, no problems, however this is the computer my iphone is set up to, ive tried doing a virus scan, windows update, downloading other things, updating everything possible, everything works fine, its just itunes that wont download, anyone have any other ideas?
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
Tried to update ITunes, but keep getting error: Service "Apple Mobile Device failed to start. Verify that you have sufficient privileges to start system services."
So how do I get my ITunes back?Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
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Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
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