Trying to upload pic's Message error download image issue?

Trying to upload pic's from Iphone 4 to macbook air. iphoto is sending bcak an error message error downloading image? not able to upload?

Jeff,
When I purchased my Dell laptop a year ago it came loaded with Adobe Photoshop Premiere Elements 11 with photo editor and video editor. Since I really have only begun to learn to use the programs, and since I kept getting a message to upgrade now!, I decided to upgrade and learn to use edition 13 from the get-go. What I ordered was Photoshop Elements 13..order nbr AD014688152.
What is happening is that it downloads okay but when it tries to open in Elements 11 I get the error message that it can't load, wrong type of file.
My computer op system is Microsoft Windows 8.1 (64-bit). I know I downloaded the 64-bit and not 32-bit.
Perhaps I ordered the wrong upgrade?
I appreciate your help . Let me know if you need additional info.
Fred Hoerauf
Sent from my iPad

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Trying to upload pic's Message error download image issue?

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