Trying to use an eFiling system getting mssg "adobe acrobat plug-in is not installed or is disabled"

Question

I am on an IMac with Snow Leopard - I have updated ALL Adobe products.  I am trying to open documents in an online filing system and I repeatedly get the message..."adobe acrobat plug-in is not installed or is disabled".  Anyone have any ideas??  Thanks so much!

Answer 1

Firefox can find plugins in several locations, but Firefox 21 changed the location of the "shared" plugin folder so older installers like the Microsoft Windows Media Plugin no longer drop the DLL file in the correct location.
There apparently are two ways to address this:
(1) Change a Firefox preference so that Firefox checks the old location. Here's how:
(i) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(ii) In the filter box, type or paste '''plugins''' and pause while the list is filtered
(iii) Double-click '''plugins.load_appdir_plugins''' to switch its value from false to true.
This will take effect after you restart Firefox.
(2) Copy the plugins folder to the new location. Here's how on Win 7 64-bit:
Open a Windows Explorer window to:
C:\Program Files (x86)\Mozilla Firefox
Right-click and copy the '''Plugins''' folder
Double-click the '''browser''' folder to open it
Right-click and paste
Right-click the new copy of '''Plugins''' and rename it to '''plugins'''
After restarting Firefox, the plugins in that folder should now be available.
''Edit: I suggest just doing #1.''