Trying to use Elements 9 on my iMac,but not all working.Anyone else having problems?

Just installed Elements 9 on my iMac,and find that the create package and the editing effects are not working.Tried uninstalling and re-installing several times but it does'nt make any difference.E-mailed Adobe a week ago to get advise, but as yet have had no reply. Is anyone else having this problem?

Hi Barbara,
The create package should bring up templates for you create calendars, cards etc. but no templates are available.When you click ok in the templates window it crashes and sends a crash report. We have e-mailed Adobe last week for advise but as yet had no reply.
The same thing happens when you click on editing effects - none are showing and when you click ok, it crashes. I know not all Mac users have trouble with Elements, which is why its so frustrating.

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