Trying to use movers coupon online

I have one of the movers coupons for 10% off a single item. Doesn't say anything on the coupon on how to use it online. I tried inputting the code under the bar code into the promo code section and it says use a valid promo code. I know I never used this coupon and it expires today so not sure if I am suppose to use it there or what I need to do? Anyone have any ideas?

Hi TaraAshburn,
Welcome to the Best Buy forum!
Does the coupon you have say that it can be used on BestBuy.com?  It should say within the terms and conditions if the coupon can be used on BestBuy.com.  If the coupon can in-fact be used on BestBuy.com, then there should be a promotional code that is separate from the barcode.  You would want enter that promotional code during the BestBuy.com checkout process when it ask for "Promotional Codes."  Otherwise, that coupon would need to be redeemed in-store.
Thank you for posting.
Derek|Social Media Specialist | Best Buy® Corporate
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Similar Messages

  • Error when trying to use movers coupon

    I have a movers coupon that I used earlier this week on a purchase that I then had to cancel (before it shipped). When I tried to reuse the coupon on the same day, for the corrected purchase the system told me that the coupon was used and cannot be re-used. I called customer service and I was told it will take 2 days for the coupon to be valid again, yet it has been now 4 days and I am still getting the same cannot re-use coupon error message. 
    Is this coupon invalid now?
    If it matters I am elite plus member.
    Thank you.

    Hello mkl,
    Our Mover’s coupon is a great way to save some money on a product you are already looking to purchase, so it’s disappointing to hear yours was rendered inactive after deciding you no longer wished to keep your online order. It sounds like you may have been provided some inaccurate information regarding the coupon, so I’d like to take this opportunity to clear away some confusion.
    Please know that our Mover’s coupon is one-time use only, even if the original transaction is returned or cancelled. This could explain why the coupon failed to work when the attempt was made to reuse it later that same day. I’m truly sorry if one of our customer service phone representatives told you otherwise, and I’ve documented this feedback here at the corporate office for potential future coaching opportunities.
    Having said this, I’m glad to see we were able to come to a suitable resolution. If you have further concerns, please feel welcome to let me know. I’ll be glad to answer any questions you may have about this.
    Best wishes,
    Alex|Social Media Specialist | Best Buy® Corporate
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  • Treated like a criminal for trying to use Movers's Coupon

    I just had the worst shopping experience of my life at the east hanover nj best buy store.. here's what happened...
        I had recieved a Mover's coupon from the post office for 10% off a single item from my new local best buy as a welcome to the area sort of thing since i just moved here...I thought sweet, this is a perfect time to purchase this Asus mx 279h monitor ive been looking at.
        I had read the fine print on the coupon..and no where on it did it say it wasnt valid on sale items, or asus. I also checked online at bestbuy.com/newhomecoupon and no where there does it say not valid on sale items, or asus products.Since the coupon was only valid to 11/26/14 i HAD to drive there tonight...in a snow storm no less, but i was determined lol.
       So when the employee i dealt with sees the coupon he sais right away "Oh thats not good on sale items" which i respond nicely that i had read the terms both on the coupon AND online,that it IS valid on sale items.. i get a very rude response "Its not valid,it wont work on sales. only normal priced items."barked at me, which i knew was a lie, any simple google search would verify that....he wasnt even listening to me, and wouldnt even bother to look at bestbuys own website to verify..I asked for a manager...he barks back "well he'll tell you the same thing...if u want to wait it'll take 30 minutes for him to see you...VERY rude..treating me like im trying to get over on him for using something that bestbuy sent ME.
        I was beyond upset at this point and i proceed to leave the building when i run into the manager of the store ( so much for 30 min) and after talking to him (Mike {removed per forum guidelines} i completely understood why his employees are rude...He was just as bad talking down to me, telling me "not valid on sale items" which was a total lie. he refused to check or apease me, and when i tried to explain to him that it does in fact work on sale items, he gets argumentive and loud with me and threatens to ask me to leave! How this person is in a management position is beyond me, he has no people skills whatsoever.
      Best buy should stop sending people these coupons as a "welcome to the neighbourhood" sort of thing. That was more like " we dont want your kind here". i for one will NEVER shop in my new local bestbuy again. I dont understand why such a big deal was made out of 10% discount. No one should ever be treated so poorly even if they were wrong. All i did was follow the fine print and try to explain it to people who couldnt care less and dont seem to have a clue or care about customer service. Unbelieveable...

    Hello johney888, 
    Thank you for joining us on Best Buy Unboxed. You ask a great question.
    To my understanding the Movers coupon should be compatible with your TV purchase.
    I hope this helps. I'm grateful that you wrote to us.
    Regards,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Tried to apply movers coupon towards Macbook Pro

    I have been a loyal customer of Best Buy, since I was a kid. So when the time came to purchase a new Macbook I went  to purchase it at Best Buy. During my checkout I had tried to apply the movers coupon, but the manger would not accept the coupon. I read online that it didnt apply for apple acessories, but can be applied on laptops.
    Thank you for taking time to read this.

    Hello shrav97-
    I’m sorry to hear about the issues that you’ve had trying to use this mover’s coupon on the purchase of a MacBook Pro.  It certainly sounds like it’s been frustrating.
    As avm5689 pointed out, if you did not go online to register your coupon, the store would not be able to apply it to your purchase.  Otherwise, the mover’s coupon should be good on any MacBook Pro.  One thing that it a bit confusing though is whether or not you have actually made the purchase already?  I was not able to locate any purchase information for you with the email address you registered on the forum.  Can you also confirm if you’ve registered the coupon code online to activate it?
    I look forward to hearing back from you.
    Sincerely,
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Why I can't use movers coupon on Apple macbook.

    I bought an macbook pro retina display at the New Hampshire because there is no sales tax.
    and I came back home Oshkosh, Wisconsin. 
    2 days after i came back to my home, i found an promotion event about e-gift cards.
    so I exchange, I mean change payment methods using e-gift cards and movers coupon in-store, Oshkosh.
    but I found new sales at Bestbuy.. 
    when i bought macbook first, the price is $65 off.
    now the prices is $150 off.
    So, I went to best-buy one more time to get price match.
    but the manager says I can't get price match because movers coupon can't use for sales product and mac item, and also I can't use both movers coupon and student discout coupon. 
    I read many articles about using both movers coupon and student discout coupon, and I have never read movers coupon can't use sales item and mac item.
    I am not good at English, but I believe you can understand what I mean.
    Let me know I can get price matching and using both coupons.

    Welcome to Best Buy Unboxed.
    When making a purchase I continue to monitor the price for the duration of the price match policy, to make sure that I get the best deals. I see that you spotted a lower price on your Apple Macbook and to get the price adjusted.
    While I understand that you want to take advantage of the new promotional price, I would like to bring your attention to Best Buy Price Match Guarantee. It states that a coupon cannot be used in combination with a price match.
    I apologize for any confusion, please let our team know if you have any additional questions or concerns.
    Respectfully,
    Karina|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I need to update my macbook, anyone wanna help?  I tried to use the support online and it says I need to update my browser... well, if I new how to do that, I wouldn't need support now would I?  LOL

    Looking for help updating my macbook...

    If you are running 10.5.8, you should purchase the Snow Leopard install DVD from Apple and upgrade with the to 10.6 for starters.

  • Re: Conflicting/confusing info with movers coupon,store purchase

         Same exact thing happened with me.  I was wanting to do everything online, but of course it won't allow you to use the coupon online. I called the store and they told me I could do the adjustment when I picked it up. So I bought some giftcards and purchased a PS4.  I went into the store to pick it up and do the adjustment with the coupon and now they are saying they can't do it.  I bought those gift cards for the PS4 because I was told that I could.  Now if I can't use it and return it I'm stuck with gift cards instead of getting my money back.  I've been an Elite member at Best Buy for a while now, but I will be done after this. Bad customer service is one thing, but lying to the customer to get them to make a purchase and then telling them they are stuck and nothing you can do is completely unacceptable.

    Hello puppylove212,
    The Movers coupon was a great way to save on new products that you need after your move. I was disappointed to read that you were unable to take advantage of it when you visited the store to pick up your computer. I apologize for the apparently conflicting information you received as well. We aspire to provide excellent communication and I regret that we let you down on that front.
    According to the Terms and Conditions of the coupon:
    Offer valid in store only. 
    Not valid on Best Buy.com.
    Coupon required at time of purchase.
    Since your purchase was made on BestBuy.com and was not presented in store, you would not be eligible to use it on the computer you purchased. I regret it that you may have been led to believe otherwise.
    In looking into this for you, I note that you returned the computer yesterday. It's my hope that you'll give Best Buy another chance to delight you one day soon.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Can I use the Movers Coupon with this?

    I bought a Sharp 70" TV.  $1699.99 - Model: LC-70EQ10U
    I tried to use a movers coupon but the system "Declined" it.  I was told the movers coupon was probably used already, and I should try to get a new one from the post office.  I was reading on the forum that some purchases do not qualify for the coupon so before I request a new coupon, I was wondering if I could get a definite answer.  Maybe my coupon is valid, but not valid for this purchase.
    Thanks.

    Hello aklee534,
    I’m a television show addict, and let me tell you, I’d be ecstatic to purchase the TV you have your heart set on. I can imagine you were just as excited, so it’s regrettable to hear your Mover’s coupon wasn’t properly applying to your purchase as anticipated.
    After reviewing the terms and conditions of the Mover’s coupon (found here), it seems that select premium Sharp TV’s are excluded from this particular offer. While I realize the word “premium” can be quite vague, our registers are smart in that they should have applied the coupon if your TV qualified. Keep in mind though your mover’s coupon must have been activated on the mymove.com/bestbuy site and the coupon couldn’t have been previously used.
    If you have further questions regarding this coupon, please feel welcome to let me know. I’ll be glad to address any concerns you may have.
    I hope this helps,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Re: Why can't I use a Movers Coupon on a MacBook

    I am now having the exact same issue with the Atlanta - Buckhead store.  I tried messaging Allan directly but haven't gotten a response.  Is there another Best Buy representative that can help me?

    Hi rcedmonds,
    I apologize for the apparent tardiness of my reply. The holidays are a busy time for the forum, so we appreciate your patience while waiting for assistance.  We do our best to respond to all of our customers as promptly as possible and in the order in which they are received. To make sure your inquiries are resolved in a timely manner, we ask that you publicly post here on the forum boards. In the event we require additional information from you to assist with your case, we will invite you to send a private message to us directly.
    Having said this, I'm disappointed to hear of your frustration at the Buckhead store when presenting your Movers Coupon. I love to use coupons whenever I can, and finding one for any electronic item can be difficult, so it’s regrettable we may have denied your request to use yours towards the purchase of a new MacBook.
    As you should be able to use the computer for the purchase, please know that I’ve already reached out to local leadership at the store and provided them with the necessary information about your coupon. At your earliest convenience, please visit the store to attempt this purchase again, as you shouldn’t have any future problems using this particular coupon on a MacBook computer.
    Thanks for posting,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Why can't I use a Movers Coupon on a MacBook

    I tried to buy a MacBook Pro at the Best Buy store in DeerPark (IL) but was told by a store associate that I could not use my movers coupon as the MacBook was already on sale. There is no mention of this exclusion in the coupon or BestBuy.com.
    I have seen people successfully stack a student discount and the movers coupon on MacBooks that were already on sale, but my local store says it can't be done.
    Can a Moderator here clarify the policy? As an Elie Plus member I would prefer to spend my money at Beat Buy, especially if I can use these coupons to offset the sales tax and get my final cost to what I would spend on Amazon without these hassles.
    Solved!
    Go to Solution.

    Hi BigDaddy,
    I’m sorry if this associate gave you incorrect information regarding our Movers Coupons. Movers Coupons can be used towards the purchase of a MacBook Pro that is on sale. You state this store is our store in DeerPark, IL, but I don’t see a store located in a town named DeerPark. Could the location of this Best Buy be in a different city?
    Thanks for posting,
    Allan|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Can't use my 10% off coupon online.

    Hello,
    I received an e-mail from bestbuy.com with a 10% off coupon that I can use online or in store. I have been trying for several days to use it to buy a vizio tv and the message "Sorry, our site just had a glitch. Please call us at 1-888-BEST BUY (1-888-237-8289) to place your order." keeps popping up. I have tried calling the number to fix this problem but they have been unable to help. Please help me resolve this issue. I just want a working coupon!
    Thanks.
    Zack

    Hello Zack,
    I'm disappointed to read that you've had trouble using your coupon for a new Vizio TV. Shopping our website should be fun, and not complicated in any way. I regret that this has been your experience.
    I have a few questions for you about the offer: did you receive the email from Best Buy or another sender? What is the name of the offer? Is the coupon still valid (e.g., Vizio TVs are not excluded, the end date of the offer has not passed, etc.)? Are you attempting to use more than one offer on your order? If so, what other offer(s) are you attempting use?
    Please know that I'm grateful that you wrote to us and I look forward to hearing from you soon.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Tried to upgrade my phone online using Loyalty Discount - Online sales Rep no help

    I tried to upgrade my phone online to take advantage of the online discount and also use  a loyalty discount.  The price of the phone is correct until it I get to checkout, the loyalty discount is then removed and only the online discount is applied.  I IM the online sales rep, but the person was of no help, telling me that all discounts had been applied.  After about 15 to 20 minutes of trying to explain that the loyaly discount was being removed at checkout, I just gave up and cancelled the order.
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    I am not sure if this is by design or if there is a glitch in the site, but the sales rep could not see my loyalty discount on my account and could not explain why this was happening.
    Do I need to go to a store to take advantage of the loyalty discount?
    Dons568
    Thanks

    It may depend on the type of store you go to.  Corporate stores are different from third-party retailers (who often carry cell products other than Verizon as well).  I would say call the specific store you plan to go to and ask before you go.

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  • Can you use the Movers Coupon on Samsung Note 4?

    I was looking at the terms of the movers coupon and it states it can not be used on a contract phone or unlocked devices.  If I buy the ATT Note 4 at full price without a contract will I be able to use the code on it since it won't be a contract phone?

    Hello JaviJ01,
    Great question!
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